Performance measures (21 - 30 of 727 items)
Results-Oriented Management: OPM Needs to Do More to Ensure Meaningful Distinctions Are Made in SES Ratings and Performance Awards
GAO-15-189: Published: Jan 22, 2015. Publicly Released: Feb 23, 2015.
In 2012, the Office of Personnel Management (OPM) facilitated development of a new Senior Executive Service (SES) performance appraisal system with a more uniform framework to communicate expectations and evaluate the performance of executive branch agency SES members. The new system is expected to promote consistency, clarity, and transferability of performance standards and ratings across agenci...
Veterans' Reemployment Rights: Department of Labor Has Higher Performance Than the Office of Special Counsel on More Demonstration Project Measures
GAO-15-77: Published: Nov 25, 2014. Publicly Released: Nov 25, 2014.
Demonstration Project Performance Between August 2011 and August 2014, the Department of Labor (DOL) demonstrated relatively higher performance than the Office of Special Counsel (OSC) on three of five performance metrics in the Veterans' Benefits Act of 2010 (VBA).The relative performance was influenced—to a varying extent—by a number of factors, such as the investigative approach.Case Outco...
U.S. Postal Service: Status of Workforce Reductions and Related Planning Efforts
GAO-15-43: Published: Nov 13, 2014. Publicly Released: Nov 13, 2014.
From fiscal years 2006 through 2013, the U.S. Postal Service (USPS) decreased the size of its workforce and the number of employee work hours through retirements, attrition, and initiatives to streamline its operations. According to USPS's data, its workforce declined during this period from approximately 796,000 to 618,000 employees, or by about 22 percent. The total number of work hours also dec...
U.S. Postal Service: Information on Recent Changes to Delivery Standards, Operations, and Performance
GAO-14-828R: Published: Sep 25, 2014. Publicly Released: Oct 27, 2014.
The U.S. Postal Service (USPS) revised its delivery standards, which has generally increased delivery time for some First-Class Mail and Periodicals from 1 day to 2 days, notably by reducing mail with a 1-day standard.USPS also revised its delivery standards for 2-day delivery. Mail must now be within a 6-hour drive between the applicable processing facilities rather than within a 12-hour drive ti...
Managing for Results: Selected Agencies Need to Take Additional Efforts to Improve Customer Service
GAO-15-84: Published: Oct 24, 2014. Publicly Released: Oct 24, 2014.
GAO reviewed the customer service standards at Customs and Border Protection (CBP), Forest Service, Federal Student Aid (FSA), the National Park Service (NPS), and two services in the Veterans Benefits Administration (VBA)—disability compensation and Veterans' Group Life Insurance (VGLI). GAO found that none of the agencies' standards included all of the key elements of customer service standard...
Food Safety: USDA Needs to Strengthen Its Approach to Protecting Human Health from Pathogens in Poultry Products
GAO-14-744: Published: Sep 30, 2014. Publicly Released: Oct 20, 2014.
Since 2006, the U.S. Department of Agriculture (USDA) has taken a number of actions to reduce contamination from Salmonella and Campylobacter (disease-causing organisms, i.e., pathogens) in poultry (chicken and turkey) products. USDA's actions to reduce these pathogens include, for example, tightening existing standards limiting the allowable amount of Salmonella contamination in young poult...
2020 Census: Census Bureau Can Improve Use of Leading Practices When Choosing Address and Mapping Sources
GAO-15-21: Published: Oct 2, 2014. Publicly Released: Oct 2, 2014.
The U.S. Census Bureau (Bureau) is working with stakeholders to identify various data sources to meet its address and mapping needs. For example, the Bureau has worked with state, local, and tribal governments and with commercial vendors to identify potential data sources to augment or verify data collected through its Geographic Support System Initiative (GSS-I) program. GSS-I allows government a...
Federally Funded Research Centers: Agency Reviews of Employee Compensation and Center Performance
GAO-14-593: Published: Aug 11, 2014. Publicly Released: Sep 10, 2014.
The 30 federally funded research and development centers (FFRDC) sponsored by the Department of Energy (DOE), Department of Defense (DOD), and National Science Foundation (NSF) received nearly $84 billion in total funding for fiscal years 2008 through 2012. Of these 30 centers, the 16 sponsored by DOE received about 79 percent of this funding according to GAO's analysis of sponsoring agencies' res...
Contractor Performance: Actions Taken to Improve Reporting of Past Performance Information
GAO-14-707: Published: Aug 7, 2014. Publicly Released: Aug 7, 2014.
The Office of Federal Procurement Policy's (OFPP) strategy to improve the reporting of past performance information relies on increased oversight and enhancements to guidance and acquisition regulations. Since 2009, OFPP has taken several actions to increase the number and quality of past performance submissions available to source selection officials, including:emphasizing reporting requirements...
Healthcare.gov: Ineffective Planning and Oversight Practices Underscore the Need for Improved Contract Management
GAO-14-694: Published: Jul 30, 2014. Publicly Released: Jul 30, 2014.
The Centers for Medicare & Medicaid Services (CMS) undertook the development of Healthcare.gov and its related systems without effective planning or oversight practices, despite facing a number of challenges that increased both the level of risk and the need for effective oversight. CMS officials explained that the task of developing a first-of-its-kind federal marketplace was a complex effort wit...