Performance measures (11 - 20 of 727 items)
Federal Real Property: Improving Data Transparency and Expanding the National Strategy Could Help Address Long-standing Challenges
GAO-16-275: Published: Mar 31, 2016. Publicly Released: Apr 12, 2016.
The Office of Management and Budget (OMB), the General Services Administration (GSA), and selected agencies have taken steps to improve the quality of data in the Federal Real Property Profile (FRPP)—the government-wide real property database. Those steps include issuing guidance and implementing various data validation procedures. Starting with fiscal year 2015 data, OMB and GSA are transitioni...
Cloud Computing: Agencies Need to Incorporate Key Practices to Ensure Effective Performance
GAO-16-325: Published: Apr 7, 2016. Publicly Released: Apr 7, 2016.
Federal and private sector guidance highlights the importance of federal agencies using a service level agreement (SLA) in a contract when acquiring information technology (IT) services through a cloud computing services provider. An SLA defines the level of service and performance expected from a provider, how that performance will be measured, and what enforcement mechanisms will be used to ensu...
Managing for Results: Implementation of GPRA Modernization Act Has Yielded Mixed Progress in Addressing Pressing Governance Challenges
GAO-15-819: Published: Sep 30, 2015. Publicly Released: Sep 30, 2015.
GAO's work over the past 2 years shows that implementation of the GPRA Modernization Act (GPRAMA) continues to be uneven, with varying effects on agencies' performance management. Some progress has been made in areas where GAO has made prior recommendations; however, GAO has continued to identify a range of long-standing challenges in the four areas discussed below.The executive branch still needs...
Managing for Results: Greater Transparency Needed in Public Reporting on the Quality of Performance Information for Selected Agencies' Priority Goals
GAO-15-788: Published: Sep 10, 2015. Publicly Released: Sep 10, 2015.
The six agencies GAO reviewed generally did not publicly report on how they ensured the accuracy and reliability of performance information used to measure progress on their highest priority performance goals, referred to as agency priority goals (APGs). The GPRA Modernization Act of 2010 (GPRAMA) requires agencies to identify the following when publicly reporting on their APGs: 1) how performance...
Managing for Results: Practices for Effective Agency Strategic Reviews
GAO-15-602: Published: Jul 29, 2015. Publicly Released: Jul 29, 2015.
GAO identified seven practices federal agencies can employ to facilitate effective strategic reviews and illustrated aspects of those practices through examples from the strategic review processes conducted at the Departments of Agriculture (USDA), Education (Education), Homeland Security (DHS), and Housing and Urban Development (HUD), and the Environmental Protection Agency (EPA), and the Nationa...
Federal Workforce: Additional Analysis and Sharing of Promising Practices Could Improve Employee Engagement and Performance
GAO-15-585: Published: Jul 14, 2015. Publicly Released: Jul 15, 2015.
From 2006 through 2014, government-wide engagement levels—as measured by the Office of Personnel Management's (OPM) Employee Engagement Index (EEI)—increased to an estimated high of 67 percent in 2011 and then declined to an estimated 63 percent in 2014. This decline is attributable to several large agencies—including the Department of Defense—bringing down the government-wide average. The...
Telecommunications Relay Service: FCC Should Strengthen Its Management of Program to Assist Persons with Hearing or Speech Disabilities
GAO-15-409: Published: Apr 29, 2015. Publicly Released: May 8, 2015.
Since 2002, the overall minutes of use and costs for the Telecommunications Relay Service (TRS) program have grown significantly due to the advent of Internet-based forms of TRS and increased usage by the deaf and hard-of-hearing communities. Program data show that total TRS minutes have grown from about 53 million in “rate year” (July-to-June) 2002–2003 to about 249 million in rate year 201...
Homeland Security Acquisitions: Major Program Assessments Reveal Actions Needed to Improve Accountability
GAO-15-171SP: Published: Apr 22, 2015. Publicly Released: Apr 22, 2015.
GAO found two of the 22 Department of Homeland Security (DHS) programs it reviewed were on track to meet the initial schedule and cost parameters established after DHS's current acquisition policy went into effect in November 2008. Fourteen programs had experienced schedule slips, or schedule slips and cost growth, including five programs GAO reviewed because they were at-risk of poor outcomes and...
Federal Workforce: Preliminary Observations on Strengthening Employee Engagement During Challenging Times
GAO-15-529T: Published: Apr 16, 2015. Publicly Released: Apr 16, 2015.
GAO's ongoing work indicates that the recent government-wide decline in engagement, as measured by the Office of Personnel Management's (OPM) Employee Engagement Index (EEI) masks the fact that the majority of federal agencies either sustained or increased employee engagement levels during the same period. Government-wide, engagement has declined 4 percentage points from an estimated 67 percent in...
Recovery Act: GSA's Courthouse Projects Illustrate Opportunities to Improve Management Practices and Analyze Environmental Outcomes
GAO-15-307: Published: Feb 12, 2015. Publicly Released: Mar 16, 2015.
The General Services Administration (GSA) developed eight selection criteria for utilizing its $4.5 billion in high-performing green (green) building funds—or more than 80 percent of its total $5.5-billion budget—under the American Recovery and Reinvestment Act of 2009 (Recovery Act). GSA used almost $800 million of its $4.5-billion green building funds on 15 full or partial modernization proj...