Performance measures (81 - 90 of 727 items)
Fiscal Year 2012 Performance Plan
GAO-11-343SP: Published: Feb 1, 2011. Publicly Released: Feb 1, 2011.
This report presents the Government Accountability Office's (GAO) Performance Plan for Fiscal Year 2012. In the spirit of the Government Performance and Results Act, this annual plan informs the Congress and the American people about what we expect to accomplish on their behalf in the coming fiscal year. It sets forth our plan to make progress toward achieving our strategic goals for serving the C...
Telecommunications: FCC's Performance Management Weaknesses Could Jeopardize Proposed Reforms of the Rural Health Care Program
GAO-11-27: Published: Nov 17, 2010. Publicly Released: Dec 17, 2010.
Telemedicine offers a way to improve health care access for patients in rural areas. The Federal Communications Commission's (FCC) Rural Health Care Program, established in 1997, provides discounts on rural health care providers' telecommunications and information services (primary program) and funds broadband infrastructure and services (pilot program). GAO was asked to review (1) how FCC has man...
Personnel Security Clearances: Overall Progress Has Been Made to Reform the Governmentwide Security Clearance Process
GAO-11-232T: Published: Dec 1, 2010. Publicly Released: Dec 1, 2010.
This testimony discusses our key findings and recommendations in our report that we are releasing today on some aspects of personnel security clearance reforms. We conducted our review in response to a congressional request. This is the fourth in a series of hearings, in which Congress has asked GAO to testify; and this Subcommittee's continued oversight has helped focus attention on the need for...
Federal Transit Programs: Federal Transit Administration Has Opportunities to Improve Performance Accountability
GAO-11-54: Published: Nov 17, 2010. Publicly Released: Nov 17, 2010.
Public demand and federal funding for transit have grown in recent years, yet most of this funding is not tied to performance. As Congress prepares for reauthorization of the federal surface transportation programs, GAO was asked to report on (1) the extent to which federal transit programs use performance information in making decisions about funding distribution and in evaluating the programs' e...
Managing For Results: Opportunities to Strengthen Agencies' Customer Service Efforts
GAO-11-44: Published: Oct 27, 2010. Publicly Released: Oct 27, 2010.
The federal government has set a goal of providing service to the public that matches or exceeds that of the private sector. Executive Order 12862 (September 11, 1993) and a related 1995 memorandum require agencies to post customer service standards and report results to customers. As requested, this report (1) assesses the extent to which federal agencies are setting customer service standards an...
Recovery Act: Department of Justice Could Better Assess Justice Assistance Grant Program Impact
GAO-11-87: Published: Oct 15, 2010. Publicly Released: Oct 15, 2010.
Under the American Recovery and Reinvestment Act of 2009 (Recovery Act), the U.S. Department of Justice's (DOJ) Bureau of Justice Assistance (BJA) awarded nearly $2 billion in 4-year Edward Byrne Memorial Justice Assistance Grant (JAG) funds to state and local governments for criminal justice activities. As requested, GAO examined: (1) how Recovery Act JAG funds are awarded and how recipients in s...
U.S. Patent and Trademark Office: Performance Management Processes
GAO-10-946R: Published: Sep 24, 2010. Publicly Released: Sep 24, 2010.
The Department of Commerce's U.S. Patent and Trademark Office (USPTO) grants patents that protect innovations ranging from new treatments for diseases to new wireless technology applications. Over the last several years, increases in both the volume and complexity of patent applications have lengthened the time between when an application is submitted and when a final decision is made--referred to...
Recovery Act: Opportunities to Improve Management and Strengthen Accountability over States' and Localities' Uses of Funds, an E-supplement to GAO-10-999 (Appendixes)
GAO-10-1000SP: Published: Sep 20, 2010. Publicly Released: Sep 20, 2010.
This supplementary report to GAO-10-999 provides individual state appendixes for 16 states and the District of Columbia for GAO's work on the seventh of its bimonthly reviews of the American Recovery and Reinvestment Act (Recovery Act)...
Recovery Act: Opportunities to Improve Management and Strengthen Accountability over States' and Localities' Uses of Funds
GAO-10-999: Published: Sep 20, 2010. Publicly Released: Sep 20, 2010.
This report responds to two ongoing GAO mandates under the American Recovery and Reinvestment Act of 2009 (Recovery Act). It is the latest in a series of reports on the uses of and accountability for Recovery Act funds in 16 selected states, certain localities in those jurisdictions, and the District of Columbia (District). These jurisdictions are estimated to receive about two-thirds of the inter...
Whistleblower Protection: Sustained Management Attention Needed to Address Long-standing Program Weaknesses
GAO-10-722: Published: Aug 17, 2010. Publicly Released: Sep 16, 2010.
Workers who "blow the whistle" on prohibited or unlawful practices that they discover during their employment can play an important role in the enforcement of federal laws. However, these whistleblowers may also risk reprisals from their employers, sometimes being demoted, reassigned, or fired. Federal laws establish whistleblower protection processes, whereby workers who believe that they have fa...