Performance measures (11 - 20 of 206 items)
U.S. Postal Service: Information on Recent Changes to Delivery Standards, Operations, and Performance
GAO-14-828R: Published: Sep 25, 2014. Publicly Released: Oct 27, 2014.
The U.S. Postal Service (USPS) revised its delivery standards, which has generally increased delivery time for some First-Class Mail and Periodicals from 1 day to 2 days, notably by reducing mail with a 1-day standard.USPS also revised its delivery standards for 2-day delivery. Mail must now be within a 6-hour drive between the applicable processing facilities rather than within a 12-hour drive ti...
Managing for Results: Selected Agencies Need to Take Additional Efforts to Improve Customer Service
GAO-15-84: Published: Oct 24, 2014. Publicly Released: Oct 24, 2014.
GAO reviewed the customer service standards at Customs and Border Protection (CBP), Forest Service, Federal Student Aid (FSA), the National Park Service (NPS), and two services in the Veterans Benefits Administration (VBA)—disability compensation and Veterans' Group Life Insurance (VGLI). GAO found that none of the agencies' standards included all of the key elements of customer service standard...
Food Safety: USDA Needs to Strengthen Its Approach to Protecting Human Health from Pathogens in Poultry Products
GAO-14-744: Published: Sep 30, 2014. Publicly Released: Oct 20, 2014.
Since 2006, the U.S. Department of Agriculture (USDA) has taken a number of actions to reduce contamination from Salmonella and Campylobacter (disease-causing organisms, i.e., pathogens) in poultry (chicken and turkey) products. USDA's actions to reduce these pathogens include, for example, tightening existing standards limiting the allowable amount of Salmonella contamination in young poult...
2020 Census: Census Bureau Can Improve Use of Leading Practices When Choosing Address and Mapping Sources
GAO-15-21: Published: Oct 2, 2014. Publicly Released: Oct 2, 2014.
The U.S. Census Bureau (Bureau) is working with stakeholders to identify various data sources to meet its address and mapping needs. For example, the Bureau has worked with state, local, and tribal governments and with commercial vendors to identify potential data sources to augment or verify data collected through its Geographic Support System Initiative (GSS-I) program. GSS-I allows government a...
Contractor Performance: Actions Taken to Improve Reporting of Past Performance Information
GAO-14-707: Published: Aug 7, 2014. Publicly Released: Aug 7, 2014.
The Office of Federal Procurement Policy's (OFPP) strategy to improve the reporting of past performance information relies on increased oversight and enhancements to guidance and acquisition regulations. Since 2009, OFPP has taken several actions to increase the number and quality of past performance submissions available to source selection officials, including:emphasizing reporting requirements...
Government Efficiency and Effectiveness: Views on the Progress and Plans for Addressing Government-wide Management Challenges
GAO-14-436T: Published: Mar 12, 2014. Publicly Released: Mar 12, 2014.
A number of areas on the President's Management Agenda are consistent with issues highlighted by GAO's work on the High Risk Program, its annual reports on fragmentation, overlap, and duplication, and other work related to long-standing management challenges. These include, for example: using information technology to better manage for results; addressing improper payments; expanding strategic sou...
Strategic Sourcing: Selected Agencies Should Develop Performance Measures on Inclusion of Small Businesses and OMB Should Improve Monitoring
GAO-14-126: Published: Jan 23, 2014. Publicly Released: Feb 24, 2014.
The Office of Management and Budget (OMB), the General Services Administration (GSA), and selected agencies have taken steps to consider small businesses, including small disadvantaged businesses, in their strategic sourcing efforts. (Small disadvantaged businesses are those unconditionally owned and controlled by socially and economically disadvantaged individuals.) OMB and GSA have developed gui...
Federal Employees: Opportunities Exist to Strengthen Performance Management Pilot
GAO-13-755: Published: Sep 12, 2013. Publicly Released: Nov 14, 2013.
GAO found that the GEAR framework generally addresses previously identified key practices for effective performance management, such as aligning individual performance expectations with organizational goals, but refinements could improve future government-wide implementation. Five federal agencies are piloting GEAR--the Departments of Energy (DOE), Homeland Security/Coast Guard (DHS/Coast Guard),...
Managing For Results: Executive Branch Should More Fully Implement the GPRA Modernization Act to Address Pressing Governance Challenges
GAO-13-518: Published: Jun 26, 2013. Publicly Released: Jun 26, 2013.
The executive branch has taken a number of steps to implement key provisions of the GPRA Modernization Act (the act). The Office of Management and Budget (OMB) developed interim cross-agency priority (CAP) goals, and agencies developed agency priority goals (APG). Agency officials reported that their agencies have assigned performance management leadership roles and responsibilities to officials w...
Managing for Results: 2013 Federal Managers Survey on Organizational Performance and Management Issues (GAO-13-519SP, June 2013), an E-supplement to GAO-13-518
GAO-13-519SP: Published: Jun 26, 2013. Publicly Released: Jun 26, 2013.
This e-publication supplements our report, Managing for Results: Executive Branch Should More Fully Implement the GPRA Modernization Act to Address Pressing Governance Challenges (GAO-13-518). The purpose of this e-publication is to provide information from our web-based survey of federal managers on their observations on and perceptions of results-oriented management topics. Such topics included...