Internal controls (41 - 50 of 165 items)
Federal Food Service Operations: Implementation of the HHS/GSA Health and Sustainability Guidelines
GAO-15-262R: Published: Dec 23, 2014. Publicly Released: Dec 23, 2014.
The Health and Sustainability Guidelines for Federal Concessions and Vending Operations that were jointly released in 2011 by the General Services Administration (GSA) and the Department of Health and Human Services (HHS), called the HHS/GSA guidelines, are being implemented in some GSA and HHS food service operations, but data on the implementation are limited. As of August 2014, GSA reported tha...
Labor Relations Activities: Actions Needed to Improve Tracking and Reporting of the Use and Cost of Official Time
GAO-15-9: Published: Oct 23, 2014. Publicly Released: Nov 18, 2014.
The ten agencies GAO reviewed reported using 2.5 million official time hours in fiscal year 2013 compared to about 2 million hours in fiscal year 2006. Although the total number of hours charged increased by 25 percent, 7 of the 10 selected agencies reported lower official time rates in fiscal year 2013 as compared to fiscal year 2006. Three agencies reported increased official time rates over the...
2013 Government Shutdown: Three Departments Reported Varying Degrees of Impacts on Operations, Grants, and Contracts
GAO-15-86: Published: Oct 15, 2014. Publicly Released: Nov 14, 2014.
The 2013 shutdown impacted some operations and services at the three departments that GAO reviewed: Energy (DOE), Health and Human Services (HHS), and Transportation (DOT). For example, at HHS's National Institutes of Health (NIH), initial closure of the clinical trials registry prevented new trial registrations for patients, before NIH recalled a small number of employees to reopen the registry....
Managing for Results: Selected Agencies Need to Take Additional Efforts to Improve Customer Service
GAO-15-84: Published: Oct 24, 2014. Publicly Released: Oct 24, 2014.
GAO reviewed the customer service standards at Customs and Border Protection (CBP), Forest Service, Federal Student Aid (FSA), the National Park Service (NPS), and two services in the Veterans Benefits Administration (VBA)—disability compensation and Veterans' Group Life Insurance (VGLI). GAO found that none of the agencies' standards included all of the key elements of customer service standard...
Market Research: Better Documentation Needed to Inform Future Procurements at Selected Agencies
GAO-15-8: Published: Oct 9, 2014. Publicly Released: Oct 9, 2014.
Market research guidance at the Departments of Defense (DOD), Homeland Security (DHS), and Transportation (DOT) and the Federal Aviation Administration (FAA) is consistent with federal regulations in terms of market research objectives and builds on the techniques for communicating with industry outlined in federal regulations. All four agencies require that market research be clearly documented a...
2020 Census: Census Bureau Can Improve Use of Leading Practices When Choosing Address and Mapping Sources
GAO-15-21: Published: Oct 2, 2014. Publicly Released: Oct 2, 2014.
The U.S. Census Bureau (Bureau) is working with stakeholders to identify various data sources to meet its address and mapping needs. For example, the Bureau has worked with state, local, and tribal governments and with commercial vendors to identify potential data sources to augment or verify data collected through its Geographic Support System Initiative (GSS-I) program. GSS-I allows government a...
Federal Software Licenses: Most Agencies Have Reported Planned Actions to Address Our Prior Recommendations on Software License Management
GAO-14-835R: Published: Sep 23, 2014. Publicly Released: Sep 23, 2014.
As of August 2014, the majority of agencies that have provided information reported that they plan to address most of the recommendations GAO made to them. Specifically, 21 agencies plan to fully address all recommendations. For example, the Department of Education stated that in response to the weakness GAO identified, a department-wide directive that establishes guidelines for software acquisiti...
Standards for Internal Control in the Federal Government
GAO-14-704G: Published: Sep 10, 2014. Publicly Released: Sep 10, 2014.
Standards for Internal Control in the Federal Government (the “Green Book”), sets the standards for an effective internal control system for federal agencies and provides the overall framework for designing, implementing, and operating an effective internal control system.An entity uses the Green Book to help achieve its objectives related to operations, reporting, and compliance.The standard...
Information Security: Agencies Need to Improve Oversight of Contractor Controls
GAO-14-612: Published: Aug 8, 2014. Publicly Released: Sep 8, 2014.
Although the six federal agencies that GAO reviewed (the Departments of Energy (DOE), Homeland Security (DHS), State, and Transportation (DOT), the Environmental Protection Agency (EPA) and the Office of Personnel Management (OPM)) generally established security and privacy requirements and planned for assessments to determine the effectiveness of contractor implementation of controls, five of the...
Contractor Performance: Actions Taken to Improve Reporting of Past Performance Information
GAO-14-707: Published: Aug 7, 2014. Publicly Released: Aug 7, 2014.
The Office of Federal Procurement Policy's (OFPP) strategy to improve the reporting of past performance information relies on increased oversight and enhancements to guidance and acquisition regulations. Since 2009, OFPP has taken several actions to increase the number and quality of past performance submissions available to source selection officials, including:emphasizing reporting requirements...