Federal agencies (91 - 100 of 1,049 items)
Federal Retirement Processing: Applying Information Technology Acquisition Best Practices Could Help OPM Overcome a Long History of Unsuccessful Modernization Efforts
GAO-15-277T: Published: Dec 10, 2014. Publicly Released: Dec 10, 2014.
In a series of reviews, GAO found that the Office of Personnel Management's (OPM) efforts over two decades to modernize its processing of federal employee retirement applications were fraught with information technology (IT) management weaknesses. Specifically, in 2005, GAO made recommendations to address weaknesses in project, risk, and organizational change management. In 2008, as OPM was on the...
Veterans' Reemployment Rights: Department of Labor Has Higher Performance Than the Office of Special Counsel on More Demonstration Project Measures
GAO-15-77: Published: Nov 25, 2014. Publicly Released: Nov 25, 2014.
Demonstration Project Performance Between August 2011 and August 2014, the Department of Labor (DOL) demonstrated relatively higher performance than the Office of Special Counsel (OSC) on three of five performance metrics in the Veterans' Benefits Act of 2010 (VBA).The relative performance was influencedâ€”to a varying extentâ€”by a number of factors, such as the investigative approach.Case Outcom...
Human Trafficking: Oversight of Contractors' Use of Foreign Workers in High-Risk Environments Needs to Be Strengthened
GAO-15-102: Published: Nov 18, 2014. Publicly Released: Nov 18, 2014.
Current policies and guidance governing the payment of recruitment fees by foreign workers on certain U.S. government contracts do not provide clear instructions to agencies or contractors regarding the components or amounts of permissible fees related to recruitment. GAO found that some foreign workersâ€”individuals who are not citizens of the United States or the host countryâ€”had reported payi...
Labor Relations Activities: Actions Needed to Improve Tracking and Reporting of the Use and Cost of Official Time
GAO-15-9: Published: Oct 23, 2014. Publicly Released: Nov 18, 2014.
The ten agencies GAO reviewed reported using 2.5 million official time hours in fiscal year 2013 compared to about 2 million hours in fiscal year 2006. Although the total number of hours charged increased by 25 percent, 7 of the 10 selected agencies reported lower official time rates in fiscal year 2013 as compared to fiscal year 2006. Three agencies reported increased official time rates over the...
2013 Government Shutdown: Three Departments Reported Varying Degrees of Impacts on Operations, Grants, and Contracts
GAO-15-86: Published: Oct 15, 2014. Publicly Released: Nov 14, 2014.
The 2013 shutdown impacted some operations and services at the three departments that GAO reviewed: Energy (DOE), Health and Human Services (HHS), and Transportation (DOT). For example, at HHS's National Institutes of Health (NIH), initial closure of the clinical trials registry prevented new trial registrations for patients, before NIH recalled a small number of employees to reopen the registry....
Program Evaluation: Some Agencies Reported that Networking, Hiring, and Involving Program Staff Help Build Capacity
GAO-15-25: Published: Nov 13, 2014. Publicly Released: Nov 13, 2014.
In a governmentwide survey of agency Performance Improvement Officers (PIO), GAO found uneven levels of evaluation expertise, organizational support within and outside the organization, and use across the government. The Government Performance and Results Act of 1993 (GPRA) is a key component of the enabling environment for federal evaluation capacity, having established a solid foundation of agen...
Federal Real Property: Strategic Focus Needed to Help Manage Vast and Diverse Warehouse Portfolio
GAO-15-41: Published: Nov 12, 2014. Publicly Released: Nov 12, 2014.
The federal government's vast civilian warehouse inventory supports a wide range of agencies' storage needs; however, some data in the Federal Real Property Portfolio (FRPP) are not transparent for decision makers. According to the fiscal year 2013 FRPP data, three civilian agencies—the General Services Administration (GSA), the Department of the Interior (Interior), and the Department of En...
Government Efficiency and Effectiveness: Inconsistent Definitions and Information Limit the Usefulness of Federal Program Inventories
GAO-15-83: Published: Oct 31, 2014. Publicly Released: Oct 31, 2014.
To date, the approach used by the Office of Management and Budget (OMB) and agencies has not led to the inventory of all federal programs, along with related budget and performance information, envisioned in the GPRA Modernization Act of 2010 (GPRAMA). In developing the inventory, OMB allowed for significant discretion in several areasâ€”leading to a variety of approaches for defining programs and...
Federal Real Property: More Useful Information to Providers Could Improve the Homeless Assistance Program
GAO-14-739: Published: Sep 30, 2014. Publicly Released: Oct 30, 2014.
Since inception in 1987, the nationwide Title V homeless-assistance program has transferred 122 properties from federal agencies to homeless assistance providers. Of these properties, 81 are currently being used to provide a range of homeless assistance services nationwide. Such services include transitional housing, referral services, and emergency shelter. However, few of the properties that the...
Managing for Results: Selected Agencies Need to Take Additional Efforts to Improve Customer Service
GAO-15-84: Published: Oct 24, 2014. Publicly Released: Oct 24, 2014.
GAO reviewed the customer service standards at Customs and Border Protection (CBP), Forest Service, Federal Student Aid (FSA), the National Park Service (NPS), and two services in the Veterans Benefits Administration (VBA)â€”disability compensation and Veterans' Group Life Insurance (VGLI). GAO found that none of the agencies' standards included all of the key elements of customer service standard...