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Unemployment Insurance Information Technology: States Face Challenges in Modernization Efforts
GAO-13-859T: Published: Sep 11, 2013. Publicly Released: Sep 11, 2013.
As GAO reported in September 2012, nine selected states had made varying degrees of progress in modernizing the information technology (IT) systems supporting their unemployment insurance (UI) programs. Specifically, the states' modernization efforts were at various stages--three were in early phases of defining business needs and requirements, two were in the process of building systems based on...