Performance measurement (1 - 10 of 17 items) in Custom Date Range
Managing for Results: Selected Agencies Need to Take Additional Efforts to Improve Customer Service
GAO-15-84: Published: Oct 24, 2014. Publicly Released: Oct 24, 2014.
GAO reviewed the customer service standards at Customs and Border Protection (CBP), Forest Service, Federal Student Aid (FSA), the National Park Service (NPS), and two services in the Veterans Benefits Administration (VBA)—disability compensation and Veterans' Group Life Insurance (VGLI). GAO found that none of the agencies' standards included all of the key elements of customer service standard...
Special Education: Improved Performance Measures Could Enhance Oversight of Dispute Resolution
GAO-14-390: Published: Aug 25, 2014. Publicly Released: Sep 24, 2014.
From 2004 through 2012, the number of due process hearings—a formal dispute resolution method and a key indicator of serious disputes between parents and school districts under the Individuals with Disabilities Education Act (IDEA)— substantially decreased nationwide as a result of steep declines in New York, Puerto Rico, and the District of Columbia. Officials in these locations largely attri...
Tobacco Product Regulation: Most FDA Spending Funded Public Education, Regulatory Science, and Compliance and Enforcement Activities
GAO-14-561: Published: Jun 20, 2014. Publicly Released: Jun 20, 2014.
As of March 31, 2014, the Food and Drug Administration (FDA) spent about $1.48 billion (79 percent) of the $1.88 billion in total tobacco user fees it collected since fiscal year 2009. FDA spent the majority of tobacco user fees on key activities led by the agency's Center for Tobacco Products (CTP), which is funded solely by tobacco user fees. These included activities related to public education...
Science, Technology, Engineering, and Mathematics Education: Assessing the Relationship between Education and the Workforce
GAO-14-374: Published: May 8, 2014. Publicly Released: Jun 9, 2014.
Both the number of science, technology, engineering, and mathematics (STEM) degrees awarded and the number of jobs in STEM fields increased in recent years. The number of degrees awarded in STEM fields grew 55 percent from 1.35 million in the 2002-2003 academic year to over 2 million in the 2011-2012 academic year, while degrees awarded in non-STEM fields increased 37 percent. Since 2004, the numb...
Education Grants: Promise Neighborhoods Promotes Collaboration but Needs National Evaluation Plan
GAO-14-432: Published: May 5, 2014. Publicly Released: Jun 4, 2014.
The Department of Education (Education) used a two-phase strategy for awarding Promise Neighborhoods (Promise) grants, and aligned grant activities with program goals. Education awarded 1-year planning grants to organizations with the potential to effectively align services for students in their respective neighborhoods. Planning grants were generally intended to enhance the grantees' capacity to...
Financial Literacy: Overview of Federal Activities, Programs, and Challenges
GAO-14-556T: Published: Apr 30, 2014. Publicly Released: Apr 30, 2014.
In its July 2012 report, GAO identified 16 significant financial literacy programs or activities among 14 federal agencies in fiscal year 2010, and 4 housing counseling programs among 2 agencies and a federally chartered entity. As of April 2014, 3 of the financial literacy programs and 1 housing counseling program no longer existed or no longer received funding, and no new federal programs had be...
Education Research: Further Improvements Needed to Ensure Relevance and Assess Dissemination Efforts
GAO-14-8: Published: Dec 5, 2013. Publicly Released: Dec 5, 2013.
The Department of Education's (Education) Institute of Education Sciences (IES) supports high-quality research, but lacks certain key procedures needed to fulfill other aspects of its mission. According to stakeholders, IES has substantially improved the quality of education research since its inception over a decade ago. However, GAO identified concerns with IES's ability to produce timely and re...
Indian Affairs: Better Management and Accountability Needed to Improve Indian Education
GAO-13-774: Published: Sep 24, 2013. Publicly Released: Sep 24, 2013.
Students in Bureau of Indian Education (BIE) schools perform consistently below Indian students in public schools on national and state assessments. For example, based on estimates from a 2011 study using national assessment data, in 4th grade, BIE students on average scored 22 points lower for reading and 14 points lower for math than Indian students attending public schools. The gap in scores is...
Education Research: Preliminary Observations on the Institute of Education Sciences' Research and Evaluation Efforts
GAO-13-852T: Published: Sep 10, 2013. Publicly Released: Sep 10, 2013.
The Institute of Education Sciences (IES) supports high-quality research, according to stakeholders, but lacks certain key procedures needed to fulfill other aspects of its mission. Since its inception, IES has substantially improved the quality of education research. However, stakeholders expressed some concerns about IES's ability to produce timely and relevant research that meets their various...
VA Education Benefits: VA Needs to Improve Program Management and Provide More Timely Information to Students
GAO-13-338: Published: May 22, 2013. Publicly Released: May 22, 2013.
Student veterans face many challenges pursuing higher education, and problems with the Department of Veterans Affairs' (VA) administration of the Post-9/11 GI Bill create financial challenges that also affect veterans' academic success. Veterans already cope with challenges transitioning into college as nontraditional students (older or with family obligations) while they are readjusting to civili...