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Consumer protection (31 - 40 of 43 items)
Credit Cards: Increased Complexity in Rates and Fees Heightens Need for More Effective Disclosures to Consumers
GAO-06-929: Published: Sep 12, 2006. Publicly Released: Oct 11, 2006.
With credit card penalty rates and fees now common, the Federal Reserve has begun efforts to revise disclosures to better inform consumers of these costs. Questions have also been raised about the relationship among penalty charges, consumer bankruptcies, and issuer profits. GAO examined (1) how card fees and other practices have evolved and how cardholders have been affected, (2) how effectively...
OCC Preemption Rules: OCC Should Further Clarify the Applicability of State Consumer Protection Laws to National Banks
GAO-06-387: Published: Apr 28, 2006. Publicly Released: May 30, 2006.
In January 2004, the Office of the Comptroller of the Currency (OCC)--the federal supervisor of federally chartered or "national" banks--issued two final rules referred to jointly as the preemption rules. The "bank activities" rule addressed the applicability of state laws to national banking activities, while the "visitorial powers" rule set forth OCC's view of its authority to inspect, examine,...
Credit Reporting Literacy: Consumers Understood the Basics but Could Benefit from Targeted Educational Efforts
GAO-05-223: Published: Mar 16, 2005. Publicly Released: Mar 16, 2005.
This report responds to a mandate in the Fair and Accurate Credit Transactions Act (FACT Act) of 2003 requiring GAO to assess consumers' understanding of credit reporting. The FACT Act, among other things, extended provisions governing the credit reporting system and addressed ongoing concerns about inaccuracies in credit reports. For example, the act expanded access to credit information by entit...
The Future of the Civil Aeronautics Board's Consumer Protection Functions
123636: Mar 13, 1984
GAO presented testimony on its ongoing review of the future of the Civil Aeronautics Board's (CAB) consumer protection functions. The sunset provisions of the Airline Deregulation Act of 1978 neither provide for the survival nor the transfer of the CAB consumer protection regulations. Officials from airlines, trade associations, State agencies, and consumer organizations who were interviewed by GA...
Investigation of Activities of Consumer Affairs Offices for Possible Violations of Anti-Lobbying Statutes
B-129874: Published: Sep 11, 1978. Publicly Released: Oct 4, 1983.
Congress requested that GAO investigate the activities of the Special Assistant to the President for Consumer Affairs and the Office of Consumer Affairs (OCA), Department of Health, Education and Welfare, during the Spring of 1977, for possible violations of Federal anti-lobbying statutes in connection with their efforts to obtain enactment of legislation to establish a Consumer Protection Agency...
Financial Institution Regulatory Agencies Can Make Better Use of Consumer Complaint Information
GGD-83-31: Published: Aug 25, 1983. Publicly Released: Sep 29, 1983.
The Federal Deposit Insurance Corporation (FDIC), the Federal Home Loan Bank System (FHLBS), the Federal Reserve System (FRS), the National Credit Union Administration (NCUA), and the Office of the Comptroller of the Currency (OCC) accept, investigate, and resolve consumers' complaints against the banks and saving institutions they regulate. In response to a congressional request, GAO reviewed the...
Review of Consumer Product Safety Commission's Rejected Petition Requests
HRD-79-98: Published: Jul 10, 1979. Publicly Released: Aug 9, 1979.
Any person or consumer organization may petition the Consumer Product Safety Commission to issue, amend, or revoke a consumer product safety rule. Such a request should be filed with the Office of the Secretary of the Commission, and the petition must then be accepted or rejected within 120 days of receipt. Matters outside the jurisdiction of the Commission are forwarded to the responsible agency...
The Consumer Product Safety Commission Has No Assurance That Product Defects Are Being Reported and Corrected
HRD-78-48: Published: Feb 14, 1978. Publicly Released: Feb 14, 1978.
The Consumer Product Safety Act requires manufacturers, distributors, and retailers who have information that a consumer product contains a defect or does not meet a safety standard and could create a substantial product hazard to report this fact to the Consumer Product Safety Commission. The Commission can order such products to be recalled, repaired, replaced, or the purchase price refunded, an...
The Food and Drug Administration's Regulation of Cosmetics
104834: Feb 3, 1978
About 33 million women use hair dyes to temporarily or permanently change their hair color. There is increasing evidence that some colors used in coal tar hair dyes, the dyes most commonly used, carry a significant risk of cancer to users. Several studies have demonstrated that coal tar hair dye ingredients are absorbed through the skin and scalp. Coal tar hair dyes whose labeling contains a presc...
Cancer and Coal Tar Hair Dyes: An Unregulated Hazard to Consumers
HRD-78-22: Published: Dec 6, 1977. Publicly Released: Dec 6, 1977.
About 33 million women use hair dyes to temporarily or permanently change their hair color. Most dyes marketed for use by women are known as coal tar hair dyes because initially coal tar was the only commercially practical source of material needed to synthesize the colors used in them. Most coal tar hair dyes contain colors derived from petroleum rather than coal tar. Because a color chemically i...