Data collection (11 - 20 of 26 items)
Telecommunications: Preliminary Observations about Consumer Satisfaction and Problems with Wireless Phone Service and FCC's Efforts to Assist Consumers with Complaints
GAO-09-800T: Published: Jun 17, 2009. Publicly Released: Jun 17, 2009.
The use of wireless phone service in the United States has risen dramatically over the last 20 years, with an estimated 270 million subscribers as of December 2008. Americans increasingly rely on wireless phones as their primary or sole means of telephone communication. Concerns have been raised in recent years about the quality of this service, including specific concerns about billing and carrie...
Insurance Reciprocity and Uniformity: NAIC and State Regulators Have Made Progress in Producer Licensing, Product Approval, and Market Conduct Regulation, but Challenges Remain
GAO-09-372: Published: Apr 6, 2009. Publicly Released: May 7, 2009.
Because the insurance market is a vital part of the U.S. economy, Congress and others are concerned about limitations to reciprocity and uniformity, regulatory inefficiency, higher insurance costs, and uneven consumer protection. GAO was asked to review the areas of (1) producer licensing, (2) product approval, and (3) market conduct regulation in terms of progress by NAIC and state regulators to...
Telecommunications: FCC Has Made Some Progress in the Management of Its Enforcement Program but Faces Limitations, and Additional Actions Are Needed
GAO-08-125: Published: Feb 15, 2008. Publicly Released: Mar 13, 2008.
The Federal Communications Commission (FCC) annually receives about 100,000 complaints from individuals and companies. FCC has the authority to investigate these complaints and take enforcement action if it finds a violation of the telecommunications laws and rules, which are designed to ensure, for example, that individuals have access to 911 services and a wider affordable range of communication...
Bank Fees: Federal Banking Regulators Could Better Ensure That Consumers Have Required Disclosure Documents Prior to Opening Checking or Savings Accounts
GAO-08-281: Published: Jan 31, 2008. Publicly Released: Mar 3, 2008.
In 2006, consumers paid over $36 billion in fees associated with checking and savings accounts, raising questions about consumers' awareness of their accounts' terms and conditions. GAO was asked to review (1) trends in the types and amounts of checking and deposit account fees since 2000, (2) how federal banking regulators address such fees in their oversight of depository institutions, and (3) t...
Credit Cards: Increased Complexity in Rates and Fees Heightens Need for More Effective Disclosures to Consumers
GAO-06-929: Published: Sep 12, 2006. Publicly Released: Oct 11, 2006.
With credit card penalty rates and fees now common, the Federal Reserve has begun efforts to revise disclosures to better inform consumers of these costs. Questions have also been raised about the relationship among penalty charges, consumer bankruptcies, and issuer profits. GAO examined (1) how card fees and other practices have evolved and how cardholders have been affected, (2) how effectively...
Credit Reporting Literacy: Consumers Understood the Basics but Could Benefit from Targeted Educational Efforts
GAO-05-223: Published: Mar 16, 2005. Publicly Released: Mar 16, 2005.
This report responds to a mandate in the Fair and Accurate Credit Transactions Act (FACT Act) of 2003 requiring GAO to assess consumers' understanding of credit reporting. The FACT Act, among other things, extended provisions governing the credit reporting system and addressed ongoing concerns about inaccuracies in credit reports. For example, the act expanded access to credit information by entit...
Credit Reporting Literacy Survey Data, an E-supplement to GAO-05-223
GAO-05-411SP: Published: Mar 16, 2005. Publicly Released: Mar 16, 2005.
This document presents survey data for all respondents, as well as cross-tabulation results for demographic and other subpopulations of respondents to GAO's telephone survey of U.S. consumers' understanding of credit reporting issues. This survey was conducted in response to a mandate in the Fair and Accurate Credit Transactions Act (FACT Act) which asked GAO to examine the extent to which consume...
Telemarketing: Implementation of the National Do-Not-Call Registry
GAO-05-113: Published: Jan 28, 2005. Publicly Released: Jan 28, 2005.
In response to consumer frustration and dissatisfaction with unwanted telemarketing calls, Congress has passed several statutes directing the Federal Trade Commission (FTC) and Federal Communications Commission (FCC) to regulate intrusive and deceptive telemarketing practices, authorizing both agencies to establish the National Do-Not-Call Registry (the national registry), and authorizing FTC to c...
Federal Trade Commission: Enforcement of the Franchise Rule
GAO-01-776: Published: Jul 31, 2001. Publicly Released: Jul 31, 2001.
Franchises are business arrangements that require payment for the opportunity to sell trademarked goods and services. Business opportunity ventures do not involve a trademark, but require payment for the opportunity to distribute goods or services with assistance in the form of locations or accounts. The Federal Trade Commission's (FTC) Trade Regulation Rule on Franchising and Business Opportunity...
Funeral-Related Industries: Complaints and State Laws Vary, and FTC Could Better Manage the Funeral Rule
GGD-99-156: Published: Sep 23, 1999. Publicly Released: Oct 21, 1999.
Pursuant to a congressional request, GAO examined various issues involving consumers' dealings with funeral-related or death care industries, which include businesses that provide funeral and cemetery goods or services, focusing on: (1) the availability of information on the nature and extent of consumer complaints about death care industries; (2) the Federal Trade Commission's (FTC) efforts to en...