Consumer education (11 - 20 of 23 items)
Credit Reporting Literacy: Consumers Understood the Basics but Could Benefit from Targeted Educational Efforts
GAO-05-223: Published: Mar 16, 2005. Publicly Released: Mar 16, 2005.
This report responds to a mandate in the Fair and Accurate Credit Transactions Act (FACT Act) of 2003 requiring GAO to assess consumers' understanding of credit reporting. The FACT Act, among other things, extended provisions governing the credit reporting system and addressed ongoing concerns about inaccuracies in credit reports. For example, the act expanded access to credit information by entit...
Credit Reporting Literacy Survey Data, an E-supplement to GAO-05-223
GAO-05-411SP: Published: Mar 16, 2005. Publicly Released: Mar 16, 2005.
This document presents survey data for all respondents, as well as cross-tabulation results for demographic and other subpopulations of respondents to GAO's telephone survey of U.S. consumers' understanding of credit reporting issues. This survey was conducted in response to a mandate in the Fair and Accurate Credit Transactions Act (FACT Act) which asked GAO to examine the extent to which consume...
Consumer Protection: Federal and State Agencies Face Challenges in Combating Predatory Lending
GAO-04-280: Published: Jan 30, 2004. Publicly Released: Feb 24, 2004.
While there is no universally accepted definition, the term "predatory lending" is used to characterize a range of practices, including deception, fraud, or manipulation, that a mortgage broker or lender may use to make a loan with terms that are disadvantageous to the borrower. No comprehensive data are available on the extent of these practices, but they appear most likely to occur among subprim...
Consumer Protection: Federal Actions Are Needed to Improve Oversight of the Household Goods Moving Industry
GAO-01-318: Published: Mar 5, 2001. Publicly Released: Mar 5, 2001.
For moving services, the primary responsibility for consumer protection lies with consumers to select a reputable household goods carrier, ensure that they understand the terms and conditions of the contracts, and understand and pursue the remedies that are available to them when problems arise. Available information indicates that consumer complaints in the household goods industry are increasing...
Deceptive Mail: Consumers' Problems Appear Substantial
T-GGD-99-150: Published: Aug 4, 1999. Publicly Released: Aug 4, 1999.
Pursuant to a congressional request, GAO discussed matters related to deceptive mail marketing practices, focusing on the extent and nature of consumers' problems with deceptive mail and the initiatives various federal agencies and other organizations have made to address deceptive mail problems and educate consumers.GAO noted that: (1) examples of deceptive mail include sweepstakes, chain letters...
Consumer Product Safety Commission: Consumer Education Efforts for Revised Children's Sleepwear Safety Standard
HEHS-99-123: Published: Jun 9, 1999. Publicly Released: Jun 9, 1999.
Pursuant to a legislative requirement, GAO examined the type and extent of consumer education that occurred since the revised children's sleepwear safety standard went into effect in January 1997, focusing on three voluntary point-of-sale practices that the Consumer Product Safety Commission (CPSC) and others recognize as important for informing consumers about the new standard.GAO noted that: (1)...
Information on CPSC
HRD-92-37R: Published: Jul 28, 1992. Publicly Released: Jul 28, 1992.
Pursuant to a congressional request, GAO provided information on the Consumer Product Safety Commission (CPSC), focusing on the CPSC mission, organizational structure, budget, general performance, changes in focus, and activities. GAO noted that: (1) the CPSC mission involves identification and analysis, hazard assessment and reduction, compliance and enforcement, consumer information, and agency...
Drinking Water: Inadequate Regulation of Home Treatment Units Leaves Consumers at Risk
RCED-92-34: Published: Dec 27, 1991. Publicly Released: Jan 21, 1992.
Pursuant to a congressional request, GAO reviewed the regulation, sale, and use of home water treatment units (HWTU), focusing on: (1) consumer and health concerns associated with HWTU; (2) the regulatory controls in place to protect the public from fraudulent claims or increased health risks; and (3) whether the Environmental Protection Agency (EPA) or other federal agencies should take additiona...
Consumer Product Safety Commission: Concerns About Staff Memorandum Relating to All-Terrain Vehicles
HRD-87-7: Published: Nov 7, 1986. Publicly Released: Nov 7, 1986.
In response to a congressional request, GAO reviewed a Consumer Product Safety Commission (CPSC) staff memorandum containing comparative injury data for all-terrain vehicles (ATV), minibikes, and snowmobiles to determine: (1) the source and reliability of the vehicle usage data the memorandum presented; (2) whether its conclusions were justified; (3) why CPSC prepared it; and (4) whether its prepa...