Consumer protection (91 - 100 of 177 items)
On-Line Trading: Better Investor Protection Information Needed on Brokers' Web Sites
GGD-00-43: Published: May 9, 2000. Publicly Released: Jun 8, 2000.
Pursuant to a congressional request, GAO provided information on on-line trading, focusing on: (1) the growth in on-line trading; (2) the extent to which on-line broker-dealers had experienced trading system delays and outages, including the causes of these problems and their reported effect on investors; and (3) how on-line broker-dealers address investor protection issues related to margin, priv...
Funeral-Related Industries: Complaints and State Laws Vary, and FTC Could Better Manage the Funeral Rule
GGD-99-156: Published: Sep 23, 1999. Publicly Released: Oct 21, 1999.
Pursuant to a congressional request, GAO examined various issues involving consumers' dealings with funeral-related or death care industries, which include businesses that provide funeral and cemetery goods or services, focusing on: (1) the availability of information on the nature and extent of consumer complaints about death care industries; (2) the Federal Trade Commission's (FTC) efforts to en...
Deceptive Mail: Consumers' Problems Appear Substantial
T-GGD-99-150: Published: Aug 4, 1999. Publicly Released: Aug 4, 1999.
Pursuant to a congressional request, GAO discussed matters related to deceptive mail marketing practices, focusing on the extent and nature of consumers' problems with deceptive mail and the initiatives various federal agencies and other organizations have made to address deceptive mail problems and educate consumers.GAO noted that: (1) examples of deceptive mail include sweepstakes, chain letters...
Consumer Product Safety Commission: Consumer Education Efforts for Revised Children's Sleepwear Safety Standard
HEHS-99-123: Published: Jun 9, 1999. Publicly Released: Jun 9, 1999.
Pursuant to a legislative requirement, GAO examined the type and extent of consumer education that occurred since the revised children's sleepwear safety standard went into effect in January 1997, focusing on three voluntary point-of-sale practices that the Consumer Product Safety Commission (CPSC) and others recognize as important for informing consumers about the new standard.GAO noted that: (1)...
Assisted Living: Quality-of-Care and Consumer Protection Issues
T-HEHS-99-111: Published: Apr 26, 1999. Publicly Released: Apr 26, 1999.
Pursuant to a congressional request, GAO discussed quality-of-care and consumer protection issues in assisted living facilities in California, Florida, Ohio, and Oregon, focusing on: (1) residents' needs and the services provided in assisted living facilities; (2) the extent to which facilities provide consumers with sufficient information for them to choose a facility that is appropriate for thei...
Assisted Living: Quality-of-Care and Consumer Protection Issues in Four States
HEHS-99-27: Published: Apr 26, 1999. Publicly Released: Apr 26, 1999.
Pursuant to a congressional request, GAO provided information on whether consumers are able to make informed choices about their care and about the nature and extent of problems that may be occurring in assisted living, focusing on: (1) residents' needs and the services provided in assisted living facilities; (2) the extent to which facilities provide consumers with information sufficient to help...
Consumer Product Safety Commission: Injury Data Insufficient to Assess the Effect of the Changes to the Children's Sleepwear Safety Standard
HEHS-99-64: Published: Apr 1, 1999. Publicly Released: Apr 1, 1999.
Pursuant to a legislative requirement, GAO reviewed the data available on burn injuries to children and the implications of these data for the effect of the recent amendments to the children's sleepwear standard, focusing on: (1) how many burn injuries involving children's sleepwear occurred annually before and after the amendments; and (2) what conclusions, if any, can be drawn from these data ab...
Federal Trade Commission: Information on Proposed Regional Restructuring Effort
GGD-99-25: Published: Feb 16, 1999. Publicly Released: Mar 17, 1999.
Pursuant to a congressional request, GAO reviewed the Federal Trade Commission's (FTC) proposal to restructure its regional operations, focusing on: (1) FTC's rationale for proposing the regional restructuring; (2) the process FTC followed in developing its restructuring proposal; (3) factors FTC used and could have used in deciding how to restructure; (4) other options to the proposed restructuri...
Proposed Legislation: Issues Related to Honesty in Sweepstakes Act of 1998 (S. 2141)
T-GGD-98-198: Published: Sep 1, 1998. Publicly Released: Sep 1, 1998.
GAO discussed the issues related to the Honesty in Sweepstakes Act of 1998, introduced on June 5, 1998, by Senator Ben Nighthorse Campbell, focusing on: (1) the extent and nature of problems that consumers may have experienced with various sweepstakes mailings; and (2) information related to the mailing of documents that resembled cashier's checks, which are not the negotiable instruments that the...
HMO Complaints and Appeals: Most Key Procedures in Place, but Others Valued by Consumers Largely Absent
HEHS-98-119: Published: May 12, 1998. Publicly Released: May 15, 1998.
Pursuant to a congressional request, GAO examined: (1) what elements are considered important to a system for processing health maintenance organization (HMO) member complaints and appeals; (2) the extent to which HMOs' complaint and appeal system contain these elements; (3) what concerns consumers have regarding HMO complaint and appeal systems; (4) what information is available on the number and...