Department of Veterans Affairs (91 - 100 of 1,554 items)
Veterans' Disability Benefits: Improvements Could Further Enhance Quality Assurance Efforts
GAO-15-50: Published: Nov 19, 2014. Publicly Released: Nov 19, 2014.
The Veterans Benefits Administration (VBA)—within the Department of Veterans Affairs—measures and reports the accuracy of its disability compensation claim decisions in two ways: (1) by claim and (2) by disabling condition, though its approach has limitations. When calculating accuracy rates for either measure through its Systematic Technical Accuracy Review (STAR), VBA does not always follow...
Information Security: Additional Actions Needed to Address Vulnerabilities That Put VA Data at Risk
GAO-15-220T: Published: Nov 18, 2014. Publicly Released: Nov 18, 2014.
The Department of Veterans Affairs (VA) has taken actions to mitigate previously identified vulnerabilities, but it has not fully addressed these weaknesses:Incident response: VA took actions to contain and eradicate the effects of a network intrusion detected in 2012, but it could not show that these actions were fully effective. Specifically, the department's Network and Security Operations Cent...
Information Security: VA Needs to Address Identified Vulnerabilities
GAO-15-117: Published: Nov 13, 2014. Publicly Released: Nov 17, 2014.
While the Department of Veterans Affairs (VA) has taken actions to mitigate previously identified vulnerabilities, it has not fully addressed these weaknesses. For example, VA took actions to contain and eradicate a significant incident detected in 2012 involving a network intrusion, but these actions were not fully effective:The department's Network and Security Operations Center (NSOC) analyzed...
VA Health Care: Actions Needed to Ensure Adequate and Qualified Nurse Staffing
GAO-15-61: Published: Oct 16, 2014. Publicly Released: Nov 17, 2014.
The seven Department of Veterans Affairs medical centers (VAMC) in GAO's review implemented the Veterans Health Administration's (VHA) nurse staffing methodology, experienced problems developing and executing the related nurse staffing plans, and some reported improvements in nurse staffing. Specifically, GAO found that each of the seven VAMCs had developed a facility-wide staffing plan—which ou...
Military and Veteran Support: DOD and VA Programs That Address the Effects of Combat and Transition to Civilian Life
GAO-15-24: Published: Nov 7, 2014. Publicly Released: Nov 7, 2014.
GAO identified 99 programs provided by the Department of Defense (DOD) to help address the effects of combat on post-9/11 servicemembers, their families, or both. These programs often offer multiple types of services. The services most common are mental health and substance abuse (50), information and referral (37), and case management or care coordination (15).GAO identified 87 programs administe...
Disability Compensation: Review of Concurrent Receipt of Department of Defense Retirement, Department of Veterans Affairs Disability Compensation, and Social Security Disability Insurance
GAO-14-854R: Published: Sep 30, 2014. Publicly Released: Oct 30, 2014.
GAO’s analysis showed that 59,251 individuals received concurrent payments from Department of Defense (DOD) retirement, Department of Veterans Affairs (VA) disability, and Social Security Disability Insurance (SSDI) in fiscal year 2013 totaling over $3.5 billion. Current law generally allows military personnel to receive concurrent disability compensation from DOD, VA, and SSDI. There were 1.9...
VA Health Care: Management and Oversight of Consult Process Need Improvement to Help Ensure Veterans Receive Timely Outpatient Specialty Care
GAO-14-808: Published: Sep 30, 2014. Publicly Released: Oct 30, 2014.
Based on its review of a non-generalizable sample of 150 consults requested from April 2013 through September 2013, GAO found that the Department of Veterans Affairs' (VA) Veterans Health Administration's (VHA) management of the consult process has not ensured that veterans always receive outpatient specialty care in a timely manner, if at all. Specifically, GAO found that for 122 of the 150 consu...
Managing for Results: Selected Agencies Need to Take Additional Efforts to Improve Customer Service
GAO-15-84: Published: Oct 24, 2014. Publicly Released: Oct 24, 2014.
GAO reviewed the customer service standards at Customs and Border Protection (CBP), Forest Service, Federal Student Aid (FSA), the National Park Service (NPS), and two services in the Veterans Benefits Administration (VBA)—disability compensation and Veterans' Group Life Insurance (VGLI). GAO found that none of the agencies' standards included all of the key elements of customer service standard...
Compounded Drugs: TRICARE's Payment Practices Should Be More Consistent with Regulations
GAO-15-64: Published: Oct 2, 2014. Publicly Released: Oct 2, 2014.
The Department of Defense's (DOD) TRICARE program paid for about 465,000 compounded drug prescriptions through its pharmacy benefit in fiscal year 2013; these prescriptions represented 0.3 percent of all prescription drugs paid for through TRICARE's pharmacy benefit in that year. Most of these compounded drug prescriptions were dispensed in retail pharmacies and to retirees and their family member...
Managing for Results: Agencies' Trends in the Use of Performance Information to Make Decisions
GAO-14-747: Published: Sep 26, 2014. Publicly Released: Sep 26, 2014.
Agencies' reported use of performance information, as measured by GAO's use of performance information index, generally did not improve between 2007 and 2013. The index was derived from a set of survey questions in the 2007 and 2013 surveys that reflected the extent to which managers reported that their agencies used performance information for various management activities and decision making. GA...