Department of Veterans Affairs (91 - 100 of 1,551 items)
Military and Veteran Support: DOD and VA Programs That Address the Effects of Combat and Transition to Civilian Life
GAO-15-24: Published: Nov 7, 2014. Publicly Released: Nov 7, 2014.
GAO identified 99 programs provided by the Department of Defense (DOD) to help address the effects of combat on post-9/11 servicemembers, their families, or both. These programs often offer multiple types of services. The services most common are mental health and substance abuse (50), information and referral (37), and case management or care coordination (15).GAO identified 87 programs administe...
Disability Compensation: Review of Concurrent Receipt of Department of Defense Retirement, Department of Veterans Affairs Disability Compensation, and Social Security Disability Insurance
GAO-14-854R: Published: Sep 30, 2014. Publicly Released: Oct 30, 2014.
GAOâ€™s analysis showed that 59,251 individuals received concurrent payments from Department of Defense (DOD) retirement, Department of Veterans Affairs (VA) disability, and Social Security Disability Insurance (SSDI) in fiscal year 2013 totaling over $3.5 billion. Current law generally allows military personnel to receive concurrent disability compensation from DOD, VA, and SSDI. There were 1.9...
VA Health Care: Management and Oversight of Consult Process Need Improvement to Help Ensure Veterans Receive Timely Outpatient Specialty Care
GAO-14-808: Published: Sep 30, 2014. Publicly Released: Oct 30, 2014.
Based on its review of a non-generalizable sample of 150 consults requested from April 2013 through September 2013, GAO found that the Department of Veterans Affairs' (VA) Veterans Health Administration's (VHA) management of the consult process has not ensured that veterans always receive outpatient specialty care in a timely manner, if at all. Specifically, GAO found that for 122 of the 150 consu...
Managing for Results: Selected Agencies Need to Take Additional Efforts to Improve Customer Service
GAO-15-84: Published: Oct 24, 2014. Publicly Released: Oct 24, 2014.
GAO reviewed the customer service standards at Customs and Border Protection (CBP), Forest Service, Federal Student Aid (FSA), the National Park Service (NPS), and two services in the Veterans Benefits Administration (VBA)â€”disability compensation and Veterans' Group Life Insurance (VGLI). GAO found that none of the agencies' standards included all of the key elements of customer service standard...
Compounded Drugs: TRICARE's Payment Practices Should Be More Consistent with Regulations
GAO-15-64: Published: Oct 2, 2014. Publicly Released: Oct 2, 2014.
The Department of Defense's (DOD) TRICARE program paid for about 465,000 compounded drug prescriptions through its pharmacy benefit in fiscal year 2013; these prescriptions represented 0.3 percent of all prescription drugs paid for through TRICARE's pharmacy benefit in that year. Most of these compounded drug prescriptions were dispensed in retail pharmacies and to retirees and their family member...
Managing for Results: Agencies' Trends in the Use of Performance Information to Make Decisions
GAO-14-747: Published: Sep 26, 2014. Publicly Released: Sep 26, 2014.
Agencies' reported use of performance information, as measured by GAO's use of performance information index, generally did not improve between 2007 and 2013. The index was derived from a set of survey questions in the 2007 and 2013 surveys that reflected the extent to which managers reported that their agencies used performance information for various management activities and decision making. GA...
VA Health Care: Actions Needed to Address Higher-Than-Expected Demand for the Family Caregiver Program
GAO-14-675: Published: Sep 18, 2014. Publicly Released: Sep 18, 2014.
The Veterans Health Administration (VHA)â€”within the Department of Veterans Affairs (VA)â€”significantly underestimated caregivers' demand for services when it implemented the Program of Comprehensive Assistance for Family Caregivers (Family Caregiver Program). As a result, some VA medical centers (VAMCs) had difficulties managing the larger-than-expected workload, and some caregivers experienced...
Land-Use Agreements: Department of Veterans Affairs Needs to Improve Data Reliability and Monitoring
GAO-14-501: Published: Aug 18, 2014. Publicly Released: Sep 17, 2014.
According to the Department of Veterans Affairs' (VA) Capital Asset Inventory systemâ€”the system VA utilizes to record land-use agreements and revenuesâ€”VA had hundreds of land-use agreements with tens of millions of dollars in estimated revenues for fiscal year 2012, but GAO's review raised questions about the reliability of those data. For example, one land-use agreement was recorded 37 times,...
Veterans Affairs: Better Understanding Needed to Enhance Services to Veterans Readjusting to Civilian Life
GAO-14-676: Published: Sep 10, 2014. Publicly Released: Sep 10, 2014.
While many veterans who served in the military after September 11, 2001, have successfully readjusted to civilian life with minimal difficulties in the first few years after they were discharged, others have experienced difficulties, according to veterans GAO heard from in discussion groups and studies GAO reviewed. These readjustment difficulties include financial and employment, relationships, l...
Veterans Affairs: Data Needed to Help Improve Decisions Concerning Veterans' Access to Burial Options
GAO-14-537: Published: Sep 9, 2014. Publicly Released: Sep 9, 2014.
The Department of Veterans Affairs (VA), through its National Cemetery Administration (NCA), has developed a methodology to identify whether veterans have reasonable access to burial options, as well as to support decisions about future cemetery locations. NCA's methodology uses county-level population data to determine veterans' access to cemeteries. Using its methodology, NCA estimates that abou...