Department of Veterans Affairs (101 - 110 of 1,550 items)
VA Disability Claims Processing: Preliminary Observations on Accuracy Rates and Quality Assurance Activities
GAO-14-731T: Published: Jul 14, 2014. Publicly Released: Jul 14, 2014.
The Veterans Benefit Administration (VBA) within the Department of Veterans Affairs (VA) now measures and reports the accuracy of its claim decisions in two ways—by claim and by medical issue—but its approach has limitations. When calculating accuracy rates for either measure through its Systematic Technical Accuracy Review (STAR) program, VBA does not always follow generally accepted statisti...
Electronic Health Records: Fiscal Year 2013 Expenditure Plan Lacks Key Information Needed to Inform Future Funding Decisions
GAO-14-609: Published: Jul 8, 2014. Publicly Released: Jul 8, 2014.
The Departments of Veterans Affairs' (VA) and Defense's (DOD) fiscal year 2013 integrated Electronic Health Record (iEHR) expenditure plan satisfied one and partially satisfied five of the six statutory conditions specified in the Consolidated and Further Continuing Appropriations Act, 2013. Specifically, the planSatisfied the condition to relay detailed cost-sharing business rules by including a...
VA Spina Bifida Program: Outreach to Key Stakeholders and Written Guidance for Claims Audit Follow-up Activities Needed
GAO-14-564: Published: Jun 23, 2014. Publicly Released: Jun 23, 2014.
The Department of Veterans Affairs' (VA) Veterans Health Administration (VHA) provides information and updates on covered health care services to beneficiaries enrolled in its spina bifida program, but has conducted limited outreach with key stakeholder organizations. VHA provides information on health care benefits to enrolled beneficiaries through the program website, for example. However, VHA h...
VA Health Care: Further Action Needed to Address Weaknesses in Management and Oversight of Non-VA Medical Care
GAO-14-696T: Published: Jun 18, 2014. Publicly Released: Jun 18, 2014.
GAO's May 2013 report on the oversight and management of the Non-VA Medical Care Program found that the Department of Veterans Affairs (VA) does not collect data on wait times veterans face in obtaining care from non-VA providers. The lack of data on wait times limits VA's efforts to effectively oversee the Non-VA Medical Care Program because it is not possible for VA to determine if veterans who...
Health Care Access: Improved Oversight, Accountability, and Prioritization Can Improve Access for Native American Veterans
GAO-14-489: Published: Jun 10, 2014. Publicly Released: Jun 10, 2014.
The Department of Veterans Affairs (VA) and the Indian Health Service (IHS) have taken a variety of actions to improve access to care for Native American veterans under their 2010 memorandum of understanding (MOU); however according to stakeholders, these agencies face substantial implementation challenges. VA and IHS have taken actions to (1) strengthen outreach and enrollment through information...
Military Sexual Trauma: Improvements Made, but VA Can Do More to Track and Improve the Consistency of Disability Claim Decisions
GAO-14-477: Published: Jun 9, 2014. Publicly Released: Jun 9, 2014.
The Veterans Benefits Administration (VBA), within the Department of Veterans Affairs (VA), has taken several steps to improve decision-making on disability claims involving military sexual trauma (MST) and to rectify past errors. In 2011, VBA began assigning MST-related claims to adjudicators with expertise in complex cases and required them to receive MST-specific training, such as on the broade...
VA Health Care: Ongoing and Past Work Identified Access, Oversight, and Data Problems That Hinder Veterans' Ability to Obtain Timely Outpatient Medical Care
GAO-14-679T: Published: Jun 9, 2014. Publicly Released: Jun 9, 2014.
GAO's ongoing work examining the Department of Veterans Affairs' (VA) Veterans Health Administration's (VHA) process for managing outpatient specialty care consults has identified examples of delays in veterans receiving outpatient specialty care. GAO has found consults—requests for evaluation or management of a patient for a specific clinical concern—that were not processed in accordance with...
VA Real Property: Action Needed to Improve the Leasing of Outpatient Clinics
GAO-14-300: Published: Apr 30, 2014. Publicly Released: Jun 3, 2014.
Schedules were delayed and costs increased for the majority of the Department of Veterans Affairs' (VA) leased outpatient projects reviewed. As of January 2014, GAO found that 39 of the 41 projects reviewed—with a contract value of about $2.5 billion—experienced schedule delays, ranging from 6 months to 13.3 years, with an average delay of 3.3 years. The large majority of delays occurred prior...
VA Health Care: VA Lacks Accurate Information about Outpatient Medical Appointment Wait Times, Including Specialty Care Consults
GAO-14-620T: Published: May 15, 2014. Publicly Released: May 15, 2014.
As GAO previously reported in its testimony on April 9, 2014, its preliminary work examining the Department of Veterans Affairs' (VA), Veterans Health Administration's (VHA) management of outpatient specialty care consults identified examples of delays in veterans receiving outpatient specialty care, as well as limitations in the implementation of new consult business rules designed to standardize...
VA Education Benefits: VA Should Strengthen Its Efforts to Help Veterans Make Informed Education Choices
GAO-14-324: Published: May 13, 2014. Publicly Released: May 13, 2014.
Selected schools used various practices, from mass advertising to individual outreach, to recruit and inform prospective student veterans. Eight of nine schools GAO interviewed reported advertising in print or online media dedicated to military audiences. Most of the nine schools contacted veterans directly by phone or email, sometimes with military-focused recruiters, to provide information on be...