Federal Student Aid (1 - 10 of 20 items)
Federal Student Loans: Education Could Improve Direct Loan Program Customer Service and Oversight
GAO-16-523: Published: May 16, 2016. Publicly Released: Jun 15, 2016.
The Department of Education (Education) and its contracted loan servicers provide a range of information to borrowers about their federal Direct Loans for higher education, such as repayment plans and procedures, but some borrowers GAO interviewed reported difficulties with contacting servicers through their call centers. Borrowers noted similar concerns in Education's 2014 and 2015 customer satis...
Federal Student Loans: Education Could Do More to Help Ensure Borrowers Are Aware of Repayment and Forgiveness Options
GAO-15-663: Published: Aug 25, 2015. Publicly Released: Sep 17, 2015.
Many eligible borrowers do not participate in the Department of Education's (Education) Income-Based Repayment and Pay As You Earn repayment plans for Direct Loans, and Education has not provided information about the plans to all borrowers in repayment. These plans provide eligible borrowers with lower payments based on income and set timelines for forgiveness of any remaining loan balances. Whil...
Postsecondary Education: Financial Trends in Public and Private Nonprofit Institutions
GAO-12-179: Published: Jan 26, 2012. Publicly Released: Feb 27, 2012.
For fiscal years 1999 through 2009, both public and private nonprofit schools increasingly relied on tuition revenues when compared with other sources of revenue. Net tuition and feesrevenues received after subtracting institutional aid provided to studentsclimbed from 16 to 22 percent of total revenue at public schools, and from 29 to 40 percent at private nonprofit schools. According...
For-Profit Schools: Experiences of Undercover Students Enrolled in Online Classes at Selected Colleges
GAO-12-150: Published: Oct 31, 2011. Publicly Released: Nov 22, 2011.
Once comprised of local, sole-proprietor ownership, the nation's for-profit institutions now range from small, privately owned schools to publicly traded corporations. Enrollment in such colleges has grown far faster than in traditional higher-education institutions. Moreover, during the 2009-2010 school year, for-profit colleges received almost $32 billion in grants and loans provided to students...
Higher Education: Use of New Data Could Help Improve Oversight of Distance Education
GAO-12-39: Published: Nov 17, 2011. Publicly Released: Nov 17, 2011.
As the largest provider of financial aid in higher education, with about $134 billion in Title IV funds provided to students in fiscal year 2010, the Department of Education (Education) has a considerable interest in distance education. Distance education--that is, offering courses by the Internet, video, or other forms outside the classroom--has been a growing force in postsecondary education and...
Federal Student Loan Programs: Opportunities Exist to Improve Audit Requirements and Oversight Procedures
GAO-10-668: Published: Jul 21, 2010. Publicly Released: Jul 21, 2010.
The Higher Education Opportunity Act of 2008, Pub. L. No. 110-315, mandated GAO to study the financial and compliance audits and reviews required or conducted for the Federal Family Education Loan (FFEL) program and the Federal Direct Student Loan (DL) program. The Department of Education's (Education) Office of Federal Student Aid is responsible for administering these programs. This report focus...
Federal Student Loans: Audits and Reviews of the Federal Family Education Loan and Federal Direct Loan Programs
GAO-09-992R: Published: Sep 30, 2009. Publicly Released: Sep 30, 2009.
This letter formally transmits the briefing slides in response to section 1119 of Pub. L. No. 110-315, the Higher Education Opportunity Act. This act mandated GAO study the financial and compliance audits and reviews required or conducted for the Federal Family Education Loan and Federal Direct Loan Programs. On August 6 and 7, 2009, we briefed the staff of congressional committees on the types of...
Offshoring in Six Human Services Programs: Offshoring Occurs in Most States, Primarily in Customer Service and Software Development
GAO-06-342: Published: Mar 28, 2006. Publicly Released: Mar 28, 2006.
As states and the federal government have sought to streamline and improve administrative processes and take advantage of technological advances, both have outsourced certain functions to private firms. In some cases, these firms have used offshore resources to perform these functions. As a result, questions have been raised about the prevalence of offshoring in federal human services programs. In...
Federal Student Loans: Challenges in Estimating Federal Subsidy Costs
GAO-05-874: Published: Sep 29, 2005. Publicly Released: Oct 26, 2005.
In fiscal year 2004, the federal government made or guaranteed about $84 billion in loans for postsecondary education through two loan programs--the Federal Family Education Loan Progam (FFELP) and the Federal Direct Loan Program (FDLP). Under FFELP, private lenders fund the loans and the government guarantees them a minimum yield and repayment if borrowers default. When the interest rate paid by...
Student Aid And Postsecondary Tax Preferences: Limited Research Exists on Effectiveness of Tools to Assist Students and Families through Title IV Student Aid and Tax Preferences
GAO-05-684: Published: Jul 29, 2005. Publicly Released: Aug 29, 2005.
Federal assistance helps students and families pay for postsecondary education through several policy tools--grant and loan programs authorized by title IV of the Higher Education Act of 1965 and more recently enacted tax preferences. In fiscal year 2004, about $14 billion in grants and $56 billion in loans were made under title IV while estimated outlay equivalents for postsecondary tax preferenc...