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National Park Service: Concessions Program Has Made Changes in Several Areas, but Challenges Remain
GAO-17-302: Published: Feb 16, 2017. Publicly Released: Mar 20, 2017.
Have you ever purchased a postcard or eaten a meal at a national park? Chances are you bought it from a concessioner. The National Park Service managed nearly 500 concessions contracts in 2016 that provided visitor services like lodging, food, and retail sales. The Park Service has taken steps to address issues we've previously identified in its concessions program, including a lack of qualified...