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Defense Commissaries: DOD Needs to Improve Business Processes to Ensure Patron Benefits and Achieve Operational Efficiencies
GAO-17-80: Published: Mar 23, 2017. Publicly Released: Mar 23, 2017.
The Department of Defense (DOD) lacks reasonable assurance that it is maintaining its desired savings rate for commissary patrons. The Defense Commissary Agency (DeCA), which manages the commissaries, has a methodology for calculating the annual savings rate that patrons realize by shopping at commissaries rather than commercial grocery stores. In fiscal year 2015, the most recent data available a...
Defense Logistics: Improved Performance Measures and Information Needed for Assessing Asset Visibility Initiatives
GAO-17-183: Published: Mar 16, 2017. Publicly Released: Mar 16, 2017.
The Department of Defense (DOD) has identified performance measures for the eight selected asset visibility initiatives GAO reviewed, but these performance measures generally cannot be used to monitor progress. Specifically, GAO found that the measures for the eight initiatives reviewed did not generally include key attributes of successful performance measures. For example, for six initiatives th...