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Report to the Chairman, Committee on Commerce, Science, and Transportation, U.S. Senate: United States General Accounting Office: GAO: October 2003: Telecommunications: Issues Related to Competition and Subscriber Rates in the Cable Television Industry: GAO-04-8: GAO Highlights: Highlights of GAO-04-8, a report to Senator John McCain, Chairman, Committee on Commerce, Science, and Transportation, U.S. Senate Why GAO Did This Study: Over 70 million American households receive television service from a cable television operator. In recent years, rates for cable service have increased at a faster pace than the general rate of inflation. GAO agreed to (1) examine the impact of competition on cable rates and service, (2) assess the reliability of information contained in the Federal Communications Commission’s (FCC) annual cable rate report, (3) examine the causes of recent cable rate increases, (4) assess the impact of ownership affiliations in the cable industry, (5) discuss why cable operators group networks into tiers, and (6) discuss options to address factors that could be contributing to cable rate increases. What GAO Found: Competition leads to lower cable rates and improved quality. Competition from a wire-based company is limited to very few markets. However, where available, cable rates are substantially lower (by 15 percent) than in markets without this competition. Competition from direct broadcast satellite (DBS) companies is available nationwide, and the recent ability of these companies to provide local broadcast stations has enabled them to gain more customers. In markets where DBS companies provide local broadcast stations, cable operators improve the quality of their service. FCC’s cable rate report does not appear to provide a reliable source of information on the cost factors underlying cable rate increases or on the effects of competition. GAO found that cable operators did not complete FCC’s survey in a consistent manner, primarily because the survey lacked clear guidance. In particular, GAO found that 84 of the 100 franchises it surveyed did not provide a complete or accurate accounting of their cost changes for the year. Also, GAO found that FCC does not initiate updates or revisions to its classification of competitive and noncompetitive areas. Thus, FCC’s classifications might not reflect current conditions. A variety of factors contribute to increasing cable rates. During the past 3 years, the cost of programming has increased considerably (at least 34% percent), driven by the high cost of original programming, among other things. Additionally, cable operators have invested large sums in upgraded infrastructures, which generally permit additional channels, digital service, and broadband Internet access. Some concerns exist that ownership affiliations might indirectly influence cable rates. Broadcasters and cable operators own many cable networks. GAO found that cable networks affiliated with these companies are more likely to be carried by cable operators than nonaffiliated networks. However, cable networks affiliated with broadcasters or cable operators do not receive higher license fees, which are payments from cable operators to networks, than nonaffiliated networks. Technological, economic, and contractual factors explain the practice of grouping networks into tiers, thereby limiting the flexibility that subscribers have to choose only the networks that they want to receive. An à la carte approach would facilitate more subscriber choice but require additional technology and customer service. Additionally, cable networks could loose advertising revenue. As a result, some subscribers’ bills might decline but others might increase. Certain options for addressing cable rates have been put forth. Although reregulation of cable rates is one option, promoting competition could influence cable rates through the market process. Policies to bring about lower cable rates could have other effects that would need to be considered. What GAO Recommends: GAO recommends that the Chairman of the FCC * take immediate steps to im-prove the cable rate survey and * review the commission’s process for maintaining the status of effective competition. In commenting on GAO’s report, FCC agreed to make changes to its annual cable rate survey, but FCC questioned, on a cost/benefit basis, the utility of revising its process to keep the status of effective competition up to date. GAO believes that FCC should examine whether cost-effective alternative processes could help provide the Congress with more accurate information. www.gao.gov/cgi-bin/getrpt?GAO-04-8. To view the full product, including the scope and methodology, click on the link above. For more information, contact Mark Goldstein at (202) 512-2834 or goldsteinm@gao.gov. [End of section] Contents: Letter: Results in Brief: Background: Competition Leads to Lower Cable Rates and Improved Quality and Service among Cable Operators: Concerns Exist about the Reliability of FCC's Data for Cable Operator Cost Factors and Effective Competition: A Variety of Factors Contribute to Cable Rate Increases: Some View Ownership Affiliations as an Important Indirect Influence on Cable Rates: Several Factors Generally Lead Cable Operators to Offer Large Tiers of Networks Instead of Providing À La Carte or Minitier Service: Industry Participants Have Cited Certain Options That May Address Factors Contributing to Rising Cable Rates: Conclusions: Recommendations for Executive Action: Agency Comments and Our Evaluation: Appendix I: Scope and Methodology: Appendix II: GAO Survey of Cable Franchises: Appendix III: GAO's Modifications to FCC's Competition Classification: Appendix IV: Cable-Satellite Model: Definitions and Sources for Variables: Estimation Methodology and Results: Appendix V: Cable Network Carriage Model: Set-up of Our Cable Network Carriage Model: Data Sources and Descriptive Statistics: Estimation Methodology and Results: Alternative Specification: Appendix VI: Comments from the Federal Communications Commission: GAO Comments: Appendix VII: Comments from Industry Participants: American Cable Association: Consumer Federation of America: Consumers Union: National Association of Broadcasters: National Association of Telecommunications Officers and Advisors: National Broadcasting Company: National Cable and Telecommunications Association: News Corporation: Satellite Broadcasting and Communications Association: Viacom: Walt Disney Company: Appendix VIII: GAO Contacts and Staff Acknowledgments: GAO Contacts: Staff Acknowledgments: Tables: Table 1: Definition and Source for Variables: Table 2: Descriptive Statistics: Table 3: Three-Stage Least Squares Model Results: Table 4: Definitions and Sources of Variables: Table 5: Descriptive Statistics: Table 6: Logistic Model Results: Table 7: Logistic Model Results: Figures: Figure 1: Section of FCC's 2002 Cable Rate Survey Covering Cable Franchises' Rate and Cost Changes: Figure 2: Change in the General and Cable Television Consumer Price Indexes, 1997 - 2002: Figure 3: Average Monthly License Fees per Subscriber--Sports Programming Networks v. Nonsports Networks, 1999 - 2002: Figure 4: Expenditures by 79 Cable Networks to Produce Programming, 1999 - 2002: Figure 5: Cable Industry Infrastructure Expenditures, 1996 - 2002: Figure 6: Ownership Affiliation of the 90 Most Carried Cable Networks: Figure 7: Percentage of Cable Network Advertising Revenue Compared with License Fee Revenues for 79 Cable Networks, 1999 - 2002: Abbreviations: ACA: American Cable Association: BLS: Bureau of Labor Statistics: CPI: consumer price index: DBS: direct broadcast satellite: FCC: Federal Communications Commission: LEC: local exchange carrier: MMDS: multichannel multipoint distribution service: MSA: metropolitan statistical area: MSO: multiple system operator: NATOA: National Association of Telecommunications Officers and Advisors NBCNational Broadcasting Company NCTANational Cable and Telecommunications Association YESYankees Entertainment and Sports Network: United States General Accounting Office: Washington, DC 20548: October 24, 2003: The Honorable John McCain Chairman, Committee on Commerce, Science, and Transportation United States Senate: Dear Mr. Chairman: In recent years, cable television has become a major component of the American entertainment industry--today more than 70 million households receive their television service through a subscription to a cable television operator. As the industry has developed, it has been affected by regulatory and economic changes. Since 1992, the industry has undergone rate reregulation and then in 1999, partial deregulation. Additionally, competition to cable operators has emerged erratically. Companies emerged in some areas to challenge cable operators, only to halt expansion or discontinue service altogether. Conversely, competition from direct broadcast satellite (DBS) operators (such as DIRECTV and EchoStar)--which did not exist a decade ago--has emerged and grown rapidly in recent years. Nevertheless, cable rates continue to increase at a faster pace than the general rate of inflation. You asked us to review several issues related to recent increases in cable rates and the competitiveness of the subscription video industry- -an industry that includes cable television, satellite service (including DBS operators), and other technologies that deliver video services to customers' homes. We agreed to (1) examine the impact of competition in the subscription video industry on cable rates and service; (2) assess the reliability of the information contained in the Federal Communications Commission's (FCC) annual cable rate report on the cost factors underlying cable rate increases, FCC's current classification of cable franchises regarding whether they face effective competition, and FCC's related findings on the effect of competition; (3) examine the causes of recent cable rate increases; (4) assess whether ownership of cable networks (such as CNN and ESPN) may indirectly affect cable rates through such ownership's influence on cable network license fees or the carriage of cable networks; (5) discuss why cable operators group networks into tiers, rather than package networks so that customers can purchase only those networks they wish to receive; and (6) discuss options to address factors that could be contributing to cable rate increases. To respond to the first objective on the impact of competition on cable rates and service, we used an empirical model (our cable-satellite model) that we previously developed that examines the effect of competition on cable rates and service.[Footnote 1] Using data from 2001, the model considers the effect of various factors on cable rates, the number of cable subscribers, the number of channels that cable operators provide to subscribers, and DBS penetration rates for areas throughout the United States. We further developed the model to more explicitly examine whether varied forms of competition have differential effects on cable rates. We also discussed the degree and impact of competition in the subscription video industry with an array of industry stakeholders and experts (see below). For the second objective on the reliability of data in FCC's annual cable rate report, we randomly sampled 100 of approximately 750 cable franchises that responded to FCC's 2002 cable rate survey.[Footnote 2] We designed this sample to be representative of the universe of franchises that responded to FCC's survey. Using a telephone survey (our cable franchise survey), we asked these franchises a series of questions about how they completed a portion of FCC's survey that addresses cost factors underlying annual cable rate changes (see app. II). We also examined FCC's process for classifying cable franchises regarding whether they face effective competition, a term defined by statute (see app. III). For the third, fourth, fifth, and sixth objectives addressing the causes of recent cable rate increases, the impact of ownership affiliations, why cable operators group networks into tiers, and possible options for addressing factors that may be contributing to rate increases, we interviewed officials and obtained documents and data from FCC and the Bureau of Labor Statistics. We also interviewed officials from several trade associations and other organizations: the National Cable and Telecommunications Association (NCTA), Consumers Union, the National Association of Broadcasters, the National Association of Telecommunications Officers and Advisors, the American Cable Association, the National Cable Television Cooperative, three major sports leagues, and the Cable Television Advertising Bureau. We also conducted semistructured interviews with a variety of companies: 11 cable operators, one DBS operator, four broadcast networks (such as ABC and NBC), 15 cable networks (such as CNN and ESPN), and representatives of five financial analysis firms. Furthermore, we used data on cable network revenues and programming expenses that we acquired from Kagan World Media, which is a private communications research firm that specializes in cable industry data. We used these data to develop models that examine whether ownership of cable networks by broadcasters or by cable operators influences (1) the level of license fee (our cable license fee model) or (2) the likelihood that the network will be carried (our cable network carriage model). We conducted our review from December 2002 through September 2003 in accordance with generally accepted government auditing standards. For additional information on our scope and methodology, see appendix I. Results in Brief: Competition from wire-based and DBS operators leads to lower cable rates and improved quality and service among cable operators. Competition from a wire-based provider--that is, a competitor using a wire technology, such as a second cable operator, a local telephone company, or an electric utility--is limited to very few markets. However, in those markets where this competition is present, cable rates are significantly lower--by about 15 percent--than cable rates in similar markets without wire-based competition. Since 1999, when DBS operators acquired the legal right to provide local broadcast stations (such as affiliates of ABC, CBS, Fox, and NBC), these companies have emerged as important competitors to cable operators. In particular, in areas where subscribers can receive local broadcast stations from both primary DBS operators, the DBS penetration rate--that is, the percentage of households that subscribe to satellite service--is approximately 40 percent higher than in areas where subscribers cannot receive local broadcast stations from both primary DBS operators. In addition, the DBS provision of local broadcast stations has induced cable operators to improve the quality of their service by providing their subscribers with approximately 5 percent additional cable networks. FCC's cable rate report may not provide reliable information on the factors underlying recent cable rate increases or on the effect of competition. In particular, cable franchises responding to FCC's 2002 survey did not complete in a consistent manner the section pertaining to the factors underlying cable rate increases primarily because of a lack of clear guidance; 73 of 100 cable franchises whom we spoke with said that the instructions included with FCC's survey were insufficient. These inconsistencies may have led to unreliable information in FCC's report on the relative importance of factors underlying recent cable rate increases. For example, we spoke with 83 franchises that reported zero for infrastructure investment to FCC, 33 of these franchises told us that they had incurred costs for such investments, thereby implying that they understated the contribution of infrastructure investment to their cable rate increases. Overall, we found that 84 of the 100 franchises we surveyed did not provide a complete or accurate accounting of their cost changes for the year. Regarding the effect of competition, because FCC's process does not provide for updates or revisions to the competitive classification of cable franchises unless specifically requested to do so, FCC's classifications of cable franchises as having (or not having) effective competition on the basis of the statutory definition do not always accurately reflect current competitive conditions. In our analysis of the impact of wire-based competition, we checked the current status of competition in each franchise. The changes we made as a result of this process may explain, in part, the differential findings regarding the impact of wire-based competition reported by FCC, which found a nearly 7 percent reduction in cable rates, and our finding of a 15 percent reduction in cable rates. Because the Congress and FCC use this information in their monitoring and oversight of the cable industry, the lack of reliable information in FCC's report on these two issues-- factors underlying cable rate increases and the effect of competition- -may compromise the ability of the Congress and FCC to fulfill these roles. Additionally, the potential for this information to be used in debate regarding important policy issues, such as media consolidation, also necessitates reliable information in FCC's report. To improve the quality and usefulness of the data FCC collects annually on cable television rates and competition in the subscription video industry, we recommend that the Chairman of FCC take steps to improve the reliability, consistency, and relevance of information on rates and competition in the subscription video industry. Several key factors--including programming costs and infrastructure investments--are putting upward pressure on cable rates. Programming costs incurred by cable operators have risen considerably--on average by as much as 34 percent--in the last 3 years, and, in particular, programming costs associated with cable networks showing sporting events have risen even more--on average by 59 percent--during the same time frame. The cable industry has also spent billions of dollars in upgrading its infrastructure to enable new services, such as digital channels and broadband Internet access. While these upgrades benefit cable subscribers by expanding the number of cable networks available and improving picture quality, some of this benefit accrues to subscribers who purchase new, advanced services, such as broadband Internet access. Additionally, cable operators have increased spending on customer service, which typically is now available 24 hours a day, 7 days a week. For the 9 cable operators[Footnote 3] that provided financial information to us, we found that programming expenses and infrastructure investment appear to be the primary cost factors that have been increasing in recent years.[Footnote 4] Several industry representatives whom we spoke with believe that certain factors related to the nature of ownership affiliations may also indirectly influence cable rates through their influence on cable operators' choice of which cable networks to carry and the cost to the cable operator for the right to carry the networks. We did not find that ownership affiliations between cable networks (such as CNN and ESPN) and broadcasters (such as NBC and CBS) or between cable networks and cable operators (such as Time Warner and Cablevision) are associated with the level of license fees--that is, the fees cable operators pay to carry cable networks. However, we did find that both forms of ownership affiliations are associated with the likelihood that a cable operator would carry a cable network. Holding constant certain other factors that might influence the likelihood of a cable network being carried by a cable operator--such as the popularity of the network or the type of programming the network carries--we found that operators were more likely to carry cable networks that were majority- owned by either cable operators or by broadcasters than to carry other cable networks. Moreover, cable operators were substantially more likely to carry cable networks that they directly own than to carry cable networks owned by other cable operators, broadcasters, or others. Currently, technological, contractual, and economic factors lead cable operators to sell large numbers of networks on tiers. On average, a basic tier of service includes about 25 channels, including local broadcast stations, and the next tier provides, on average, 36 additional channels, including such popular cable networks as CNN and ESPN. Because subscribers must buy all of the networks offered on a tier that they choose to purchase, they have little choice regarding the individual networks they receive. Greater subscriber choice might be provided if cable operators used an à la carte system, wherein subscribers would receive and pay for only the networks they want to watch. But, an à la carte system could impose additional costs on subscribers in the near term because additional equipment--which many subscribers do not currently have--will be required on every television attached to the cable system to unscramble networks the subscriber is authorized to receive. Moreover, an à la carte system could alter the current economics of the cable network industry, wherein cable networks derive significant revenues from advertising. In particular, cable networks experiencing a falloff in subscribers could also see an associated decline in advertising revenues, since the amount that companies are willing to pay for advertising spots is based on the number of potential viewers. Although cable networks may take steps to reduce their production costs to compensate for the decline in advertising revenue, cable networks may also raise the license fees charged to cable operators for the right to carry the networks. If license fees rise, some of the increase is likely to be passed on to subscribers. Because of the reliance on advertising revenues by the cable network industry, most cable networks require that cable operators place their networks on widely distributed tiers. A variety of factors--such as the pricing of à la carte service, consumers' purchasing patterns, and whether certain niche networks would cease to exist with à la carte service--make it difficult to ascertain how many consumers would be better off and how many would be made worse off under an à la carte approach. Creating a separate tier for sports channels may be viable because this genre of programming has a loyal base of customers. However, sports leagues may be reluctant to have sporting events appear on cable networks that are placed on a separate sports tier because the programming would not be widely available. Certain options for addressing factors that may be contributing to cable rate increases have been put forth. Although reregulation of cable rates stands as a possible option, taking steps to promote competition would help to reduce cable rates by leveraging the normal workings of the marketplace. Specific options include reviewing whether modifications to the program access rules would be beneficial, promoting wireless competition, and reviewing whether changes to the retransmission consent process should be considered. Any options designed to help bring down cable rates could have other unintended effects that would need to be considered in conjunction with the benefits of the lower rates. We are not making any specific recommendations regarding the adoption of any of these options. FCC provided comments on a draft of this report in which they stated that the agency is taking steps to redesign their survey questionnaire in an attempt to obtain more accurate information. However, FCC questioned, on a cost/benefit basis, the utility of adopting a revised process to keep the status of effective competition in franchises up to date. We believe that providing the Congress with reliable information on cable rates and competition is important, and that more accurate effective competition designations would help to accomplish this. Therefore, we believe that FCC should examine whether cost-effective alternative processes exist to enhance the accuracy of its effective competition designations. FCC's comments are contained in appendix VI, along with our responses to those comments. We also provided a draft of this report to several industry participants and other experts for their review and comment. The comments we received covered a broad range of issues and each groups' comments are summarized in appendix VII. Background: Cable television emerged in the late 1940s to fill a need for television service in areas with poor over-the-air reception, such as mountainous or remote areas. By the late 1970s, cable operators began to compete more directly with free over-the-air television by providing new cable networks, such as HBO (introduced in 1972), Showtime (introduced in 1976), and ESPN (introduced in 1979). According to FCC, cable's penetration rate--as a percentage of television households-- increased from 14 percent in 1975 to 24 percent in 1980 and to 67 percent today. Cable television is by far the largest segment of the subscription video market, a market that includes cable television, satellite service (including DBS operators such as DIRECTV and EchoStar), and other technologies that deliver video services to customers' homes. To provide programming to their subscribers, cable operators (1) acquire the rights to carry cable networks from a variety of sources and (2) pay license fees--usually on a per-subscriber basis--for these rights. The three primary types of owners of cable networks are large media companies that also own major broadcast networks (such as Disney and Viacom), large cable operators (such as Time Warner and Cablevision), and independent programmers (such as Landmark Communications). At the community level, cable operators obtain a franchise license under agreed-upon terms and conditions from a franchising authority, such as a township or county.[Footnote 5] During cable's early years, franchising authorities regulated many aspects of cable television service, including franchise terms and conditions and subscriber rates. In 1984, the Congress passed the Cable Communications Policy Act, which imposed some limitations on franchising authorities' regulation of rates.[Footnote 6] However, 8 years later, in response to increasing rates, the Congress passed the Cable Television Consumer Protection and Competition Act of 1992. The 1992 Act required FCC to establish regulations ensuring reasonable rates for basic service--the lowest level of cable service, which includes the local broadcast stations-- unless a cable system has been found to be subject to effective competition, which the act defined.[Footnote 7] The act also gave FCC the authority to regulate any unreasonable rates for upper tiers (often referred to as expanded-basic service), which include cable programming provided over and above that provided on the basic tier.[Footnote 8] Expanded-basic service typically includes such popular cable networks as USA Network, ESPN, and CNN. In anticipation of growing competition from satellite and wire-based operators, the Telecommunications Act of 1996 phased out all regulation of expanded-basic service rates by March 31, 1999. However, franchising authorities can regulate the basic tier of cable service where there is no effective competition. As required by the 1992 Act, FCC annually reports on average cable rates for operators found to be subject to effective competition compared with operators not subject to effective competition. To fulfill this mandate, FCC annually surveys a sample of cable franchises regarding their cable rates. In addition to asking questions that are necessary to gather information to provide its mandated reports, FCC also typically asks questions to help the agency better understand the cable industry. For example, the 2002 survey included questions about a range of cable issues, including the cost factors underlying changes in cable rates, the percentage of subscribers purchasing other services (such as broadband Internet access and telephone service), and the specifics of the programming channels offered on each tier. Some franchise agreements were initially established on an exclusive basis, thereby preventing wire-based competition to the initial cable operator. In 1992, the Congress prohibited the awarding of exclusive franchises, and, in 1996, the Congress took steps to allow telephone companies and electric companies to enter the video market. Initially unveiled in 1994, DBS served about 18 million American households by June 2002. Today, two of the five largest subscription video service providers are DIRECTV and EchoStar--the two primary DBS operators. Competition Leads to Lower Cable Rates and Improved Quality and Service among Cable Operators: Today, wire-based competition--that is, competition from a provider using a wire technology, such as a local telephone company or an electric utility--is limited to very few markets, with cable subscribers in about 2 percent of markets having the opportunity to choose between two or more wire-based video operators. However, in those markets where this competition is present, cable rates are significantly lower--by about 15 percent--than cable rates in similar markets without wire-based competition, according to our analysis of rates in 2001. DBS operators have emerged as a nationwide competitor to cable operators. This competition has been facilitated by the opportunity to provide local broadcast stations. Competition from DBS operators has induced cable operators to lower cable rates slightly, and DBS provision of local broadcast channels has induced cable operators to improve the quality of their service. Wire-Based Competition Is Limited but, Where Available, Has a Downward Impact on Cable Rates: Although the Telecommunications Act of 1996 sought to increase wire- based competition, few customers have a choice among companies providing video service via wire-based facilities. In a recent report, FCC noted that very few markets--about 2 percent--have been found to have effective competition based on the presence of a wire-based competitor.[Footnote 9] Our interviews with 11 cable operators and five financial analysis firms yielded a similar finding--wire-based competition is limited. Local telephone companies are not providing widespread competition to cable, and FCC also reported in their 2002 video competition report that the four largest local telephone companies have largely exited the cable market. Also, electric and gas utilities--which can use their networks and rights of way to provide video services--are only providing competition to cable operators in scattered localities. Broadband service providers--a relatively new kind of entrant, such as Knology and WideOpenWest--are building new, advanced networks to provide a bundle of services (video, voice, and high-speed Internet access) and compete with cable operators as well as with telephone companies. However, the three largest broadband service providers only serve approximately 940,000 subscribers. Although wire-based competition is limited, in those markets where it exists, this competition has a measurable impact. According to our cable-satellite model (see app. IV), in 2001, cable rates were approximately 15 percent lower in areas where a wire-based competitor was present.[Footnote 10] With an average monthly cable rate of approximately $34 that year, this implies that subscribers in areas with a wire-based competitor had monthly cable rates about $5 lower, on average, than subscribers in similar areas without a wire-based competitor. Our interviews with cable operators also revealed that these companies generally lower rates and/or improve customer service where a wire-based competitor is present. For example, 1 cable operator told us that it stopped raising rates 3 years ago in one market where a wire-based competitor had entered.[Footnote 11] DBS Has Become an Important Competitor to Cable Operators Nationwide: In recent years, DBS has become the primary competitor to cable operators in the subscription video industry. As of June 2002, about 18 million households--roughly 20 percent of the total video subscribers- -were served by DBS. Most cable operators that we interviewed described competition from DBS as substantial. The ability of DBS operators to compete against cable operators was bolstered in 1999 when they acquired the legal right to provide local broadcast stations--that is, to offer the signals of over-the-air broadcast stations, such as affiliates of ABC, CBS, Fox, and NBC--via satellite to their customers.[Footnote 12] On the basis of our cable-satellite model, we found that in areas where subscribers can receive local broadcast stations from both primary DBS operators, the DBS penetration rate-- that is, the percentage of housing units that have satellite service-- is approximately 40 percent higher than in areas where subscribers cannot receive these stations from the DBS operators. In a recent report, FCC noted that in 62 of the 210 television markets in the United States, at least one DBS operator offered local broadcast stations.[Footnote 13] Both EchoStar and DIRECTV continue to roll out the provision of local broadcast stations in more markets. DBS competition is associated with a slight reduction in cable rates as well as improved quality and service. In terms of rates, we found that a 10 percent higher DBS penetration rate in a franchise area is associated with a slight rate reduction--about 15 cents per month.[Footnote 14] Also, in areas where both primary DBS operators provide local broadcast stations, we found that the cable operators offer subscribers approximately 5 percent more cable networks than cable operators in areas where this is not the case. These results indicate that cable operators are responding to DBS competition and the provision of local broadcast stations by lowering rates slightly and improving their quality. During our interviews with cable operators, most operators told us that they responded to DBS competition through one or more of the following strategies: focusing on customer service, providing bundles of services to subscribers, and lowering prices and providing discounts. Concerns Exist about the Reliability of FCC's Data for Cable Operator Cost Factors and Effective Competition: Responses to our cable franchise survey suggest that certain issues undermine the reliability of information in FCC's cable rate report, which provides information on cable rates and competition in the subscription video industry. In particular, we found that respondents did not fill out FCC's survey on factors underlying cable rate increases in a consistent manner. Additionally, FCC's designations of franchise areas as having (or not having) effective competition do not always accurately reflect current competitive conditions. For determinations of effective competition that are based on DBS service, local franchising authorities have raised concerns about the industry data used to substantiate these filings. Because the Congress and FCC use this information in their monitoring and oversight of the cable industry, the lack of reliable information in FCC's cable rate report may compromise the ability of the Congress and FCC to fulfill these roles. Additionally, the potential for this information to be used in debates on important policy decisions, such as media consolidation, also necessitates reliable information in FCC's report. Weaknesses in FCC's Survey May Lead to Inaccuracies in the Relative Importance of Cost Factors: Results of our cable franchise survey indicated considerable variation in how cable franchises completed the section of FCC's 2002 cable rate survey on which they provide information about the factors underlying recent cable rate increases. Figure 1 shows the actual section of FCC's survey that franchises completed to provide their cost change information; see also appendix II for our cable franchise survey. We identified two key problems with FCC's survey, as follows: a lack of guidance on how the survey was to be completed, and the requirement that the sum of the cost and noncost factors equal the change in cable rates. Figure 1: Section of FCC's 2002 Cable Rate Survey Covering Cable Franchises' Rate and Cost Changes: [See PDF for image] [End of figure] Our telephone survey with 100 cable franchises indicated that a lack of specific guidance regarding this cost change section of the survey caused considerable confusion about how to complete the form.[Footnote 15] Every franchise that we surveyed said it was unclear what FCC expected for at least one of the six factors (five cost factors plus a noncost factor) listed in figure 1 above, and 73 of the 100 franchises said that the instructions were insufficient. In particular, several cable representatives we surveyed noted that there were no instructions or examples to show how to calculate investment, what types of cost elements should go into the "other cost" category, and what FCC meant by "non-cost-related factors." This lack of guidance created considerable variation in the approaches taken to develop the cost factors. For example, although 76 of the franchises left the noncost factors answer blank, other franchises included a number to reflect a change in profit margin or the need to establish uniform rates across franchises. Our cable franchise survey also indicated that another source of confusion for respondents was the requirement that the sum of the underlying cost and noncost factors (see fig. 1, lines 52-57) equal the change in the franchise's cable rates (see fig. 1, line 51). Because the expanded-basic service was deregulated in 1999, it is no longer necessary that the cost factors equal the yearly change in cable rates.[Footnote 16] FCC officials told us that, cable operators could use the noncost factor element to adjust the sum of the factors to ensure that they equal the change in annual rates. That is, FCC officials suggested that after accounting for all cost factors, any difference between the sum of these costs and the rate change--whether positive or negative--could be accounted for by the noncost factor. However, it appears that this information may not have been clearly communicated to the cable franchises. We found that only 10 of the 100 franchises that we surveyed took this approach and instead, most franchises told us that they chose to change their estimate of one or more of the cost factors in order to achieve the rate-cost balance. In most cases, cable representatives told us that this meant reducing other cost factors because most franchises told us that their actual annual cost increases for the year covered by the 2002 survey exceeded their rate change for expanded basic service.[Footnote 17] In fact, most franchises--84 of the 100 franchises we surveyed--did not provide a complete or accurate accounting of their cost changes for the year.[Footnote 18] According to FCC's 2002 cable rate report, cable franchises attributed 65 percent of their rate increases last year to the changes in the cost of new and existing programming. Comparatively, investment and other cost changes had a lesser role in the rate increases. However, our findings regarding how cable franchises responded to FCC's survey on these issues indicated that the survey findings may not accurately reflect the relative importance of these cost factors. In particular, we found that most franchises used real cost data to calculate the change in new or existing programming costs. However, franchises often understated their estimates for investments and other costs. For example, 33 of the 83 respondents who entered zero for infrastructure investment, noted in our survey discussions with them that there had been costs for such investments that year. Similarly, we found that 64 franchises entered a zero for the other cost category, even though half of these respondents told us during our survey that there were costs in that category during that year. Moreover, the investment and other cost factors were often used to adjust overall costs to equal the rate change for the year--these adjustments most often required downward adjustments in these cost factors. As such, an overall accurate picture of the relative importance of various cost factors, which may be important for FCC and congressional oversight, may not be reflected in FCC's data. FCC's Cable Rate Report Does Not Appear to Provide a Reliable Source of Information on the Effect of Competition: FCC is required by statute to produce an annual report on the differences between average cable rates in areas that FCC has found to have effective competition compared with those that have not had such a finding. FCC reported that on July 1, 2001, competitive operators were charging an average monthly rate of $34.93, while noncompetitive operators were charging $37.13--a 6.3 percent differential for the combined basic and expanded-basic tiers of service and equipment.[Footnote 19] In another analysis, FCC looked at a subset of those areas that had been found to have effective competition--that is, areas in which effective competition had been granted on the basis of the existence of a wire-based competitor. Using a regression model, FCC found that cable rates were nearly 7 percent lower when such a competitor existed. Conversely, as previously mentioned, we found a greater impact of wire-based competition using a similar model, that is, rates were lower by 15 percent in locations where a wire-based competitor was operating, according to our cable-satellite model. One possible explanation for the difference between FCC's results and those of our cable-satellite model may be the differences in the criteria used to classify the status of competition. When reporting on differences between average rates for locations with and without effective competition, FCC is mandated to include in the group defined to have effective competition only those franchise areas that have had a finding by FCC that is based on the statutory definition of effective competition.[Footnote 20] However, FCC's process for implementing this mandate may lead to situations in which the effective competition designation does not reflect the actual state of competition in the current time frame. In particular, key aspects of FCC's process are as follows: * As set forth in FCC's rules, cable franchises are presumed not to face effective competition. * Cable operators can petition FCC for a finding of effective competition, which would prohibit the franchising authority from regulating the rates for basic-tier service.[Footnote 21] If the cable franchise can show that at least one of the statutory criteria for effective competition is met, FCC classifies the cable franchise as facing effective competition. * A franchising authority can file a petition for recertification to regulate rates for basic-tier service, if it believes that the conditions under which effective competition was granted no longer exist. If recertification is granted, the franchise will no longer be considered to have effective competition. Our analysis of FCC's classification of cable franchises regarding effective competition revealed that FCC's process for maintaining this classification--namely, their reliance on external parties to file for changes in the classification--may lead to some classifications of the competitive status of franchises that do not reflect current conditions. Using data from FCC's 2002 cable rate survey, we conducted several tests to determine whether information contained in franchises' survey information--which was filed with FCC in mid-2002--was consistent with the classification of effective competition for the franchise in FCC's records. We found some discrepancies. We subsequently interviewed officials from local franchising authorities in a number of areas with seemingly inconsistent information to further investigate the nature of the discrepancies. Of 86 franchises in FCC's 2002 survey classified as satisfying the low- penetration test[Footnote 22] for effective competition, we found that 48 franchises reported current information to FCC that indicate, on the basis of our calculations, the penetration rate exceeded the 30 percent threshold.[Footnote 23] We spoke with officials from three local franchising authorities in areas having a low-penetration classification and found the following: a Maryland franchise with a current penetration rate of 75 percent, a Virginia franchise with a penetration rate of 76 percent, and a California franchise with a penetration rate of 97 percent. In the aforementioned franchise areas, the local officials told us that they did not know why the franchise was classified as low penetration. However, our review of FCC filings found that the cable operators in those franchise areas had filed for and received an effective competition finding that was based on the low-penetration test in the years between 1994 and 1997. Because there had never been a petition by the franchise authority to be recertified to regulate basic cable rates, the franchise area remained designated as having low penetration. Under the statute, local franchising authorities do not have the authority to regulate cable rates in franchises found to have effective competition. Therefore, a franchise should not simultaneously be listed as facing effective competition and having regulation of basic rates. Of 262 franchises in FCC's survey classified as facing effective competition, 40 also reported that the franchising authority regulated their basic service rates. For example, FCC survey data include one franchise each in three states--New Jersey, Kentucky, and California-- that were identified as facing effective competition and also as subject to rate regulation. Officials from the franchising authorities in New Jersey and Kentucky told us that they indeed regulate the basic service tier, and that no competitor was present. The official in Kentucky said that the discrepancy could be the result of a wire-based competitor that was granted a franchise but has yet to enter the market due to a lawsuit filed by the incumbent cable operator attempting to block the competitor's entry. The official in New Jersey said there is no competition in the area and the discrepancy may be attributed to the fact that two cable operators hold franchise agreements in the community, but do not compete against each other because each serves a different area of the community. According to an official in the California franchise, the franchise is not regulated--implying that the cable operator incorrectly answered FCC's question. However, the official also told us that there is no competition in the area--that is, while two cable operators hold franchise agreements, they do not compete against each other. We also found one franchise each in two states--Texas and Illinois--that were identified as facing effective competition and also reporting that they are subject to rate regulation. The official in the Texas franchise said that the discrepancy may be attributed to the fact that the incumbent cable operator filed for a finding of effective competition, but a finding has not yet been granted. According to a local franchising authority official in the Illinois franchise, the discrepancy could be a result of a wire-based competitor that expressed an interest in entering the market, but never did. When the information contained in FCC's database on effective competition conflicts with a cable operator's response on the annual survey, FCC uses the information in their database for the purpose of its analysis of the differences in prices in areas with and without effective competition. We found that the survey responses on effective competition were not in accord with FCC's files for 24 percent of all franchises--or 165 franchises--in its 2002 survey. DBS Subscriber Information Used in Effective Competition Filings Has Not Been Independently Validated: In the last several years, there have been dozens of petitions for a determination of effective competition based on DBS competition. However, the data on subscriber counts by zip code, which are used to make these petitions, are considered proprietary business information by DBS companies. DBS providers EchoStar and DIRECTV, as well as big dish satellite provider Motorola, have agreed to make their individual market data available to SkyTRENDS--a market research and reporting firm for the satellite industry--which aggregates the information across the providers.[Footnote 24] SkyTRENDS subsequently makes the aggregated data available to cable operators for the purpose of making filings for effective competition to FCC. Although FCC has not verified the SkyTRENDS data or the method used by SkyTRENDS (and by cable operators) to calculate penetration levels at the franchise level, it nonetheless accepts SkyTRENDS data for these petitions. The SkyTRENDS data used to make effective competition petitions that are based on DBS competition are generally not available to government regulators. According to government regulators and a SkyTRENDS official, SkyTRENDS will not provide local franchising authorities with the underlying data used to support these filings, unless (in accordance with agreements with the satellite providers) the cable operator authorizes that dissemination. However, franchising authorities do have access to the data provided by cable franchises in their submissions for effective competition to FCC. According to FCC officials, the agency has not obtained detailed SkyTRENDS data since 1999. Some local franchise authorities have questioned the accuracy and validity of the DBS data and methods used by SkyTRENDS and cable operators for developing DBS penetration levels used to support effective competition determinations. Nevertheless, FCC has reiterated that it finds the SkyTRENDS data reliable for purposes of effective competition determinations, and that these data are the only available source for determining DBS penetration. The Lack of Reliable Information May Compromise Monitoring and Oversight of the Cable Industry: FCC's annual cable rate report provides an important source of information about the cable industry. This report provides an extensive analysis of the cable industry, including such important factors as cable rates, factors underlying changes in cable rates, and provision of advanced services (such as cable modem Internet access). FCC's findings provide the Congress with information relevant to important policy decisions, including the regulation of cable rates and/or services and media consolidation and the convergence of video, voice, and data services. The lack of reliable information in FCC's cable rate report may compromise the ability of the Congress to make these important policy decisions and of FCC to monitor and provide oversight of the cable industry. As such, it is important for FCC's report to provide accurate, current, and relevant information about the cable industry. A Variety of Factors Contribute to Cable Rate Increases: During the preceding 5 years, cable rates have increased approximately 40 percent--well in excess of the approximately 12 percent increase in the general rate of inflation. We found that a number of factors contributed to the increase in cable rates. These factors include increased expenditures on programming, infrastructure investments, and costs associated with customer service. On the basis of data from 9 cable operators, programming expenses and infrastructure investment appear to be the primary cost factors that have been increasing in recent years. Rates for Cable Service Have Increased Rapidly, Far Outpacing the General Rate of Inflation: FCC data indicate that the average monthly rate subscribers are charged for the combined basic and expanded-basic tiers of service rose from $26.06 in 1997 to $36.47 in 2002--a 40 percent increase over the 5 years. This rate of increase is much greater than the general rate of inflation, as measured by the Consumer Price Index (CPI), which rose 12 percent over the same period. The CPI cable television subcategory index also shows cable rates increasing much faster than inflation, although the rise is somewhat less than the rise in rates as reported by FCC, likely because the Bureau of Labor Statistics (BLS) calculates this index in a way that takes into account the increasing number of channels offered over time. As figure 2 shows, the CPI cable television subcategory index rose just under 30 percent in the same 5-year time frame. Several cable industry officials told us that the general rate of inflation is not an appropriate gauge for evaluating cable rates. In particular, these officials told us that a more appropriate comparison against which to evaluate the price increases for cable television would be other services that have the same kind of cost factors, such as other forms of entertainment media and services, which have also experienced significant price increases in recent years. Moreover, several cable industry representatives told us that on a per-channel basis, the increase in cable rates has not been as dramatic because cable operators are providing additional cable networks.[Footnote 25] However, it is not clear how meaningful cable rates reported on a per- channel basis are since subscribers cannot purchase cable service on a per-channel basis. Alternatively, in a recent analysis, a researcher found that because the number of hours subscribers view cable networks has increased, cable rates, adjusted for this additional viewing, have actually declined.[Footnote 26] Figure 2: Change in the General and Cable Television Consumer Price Indexes, 1997 - 2002: [See PDF for image] [End of figure] Increases in Expenditures on Cable Programming Contribute to Higher Cable Rates: As discussed in the previous section, one important factor contributing to higher cable rates is cable operators' increased costs to purchase programming from cable networks. Ten of the 11 cable operators, 8 of the 15 cable networks, and all of the financial analysts we interviewed told us that higher programming costs contribute to rising cable rates. On the basis of financial data supplied to us by 9 cable operators, we found that these operators' yearly programming expenses, on a per- subscriber basis, increased from $122 in 1999 to $180 in 2002--a 48 percent increase. Using data from Kagan World Media, we found that the average fees cable operators must pay to purchase programming (referred to as license fees) increased by 34 percent from 1999 to 2002.[Footnote 27] Although these estimated increases are somewhat different--which probably occurs because the data underlying these analyses are from different sources--both methods appear to reflect a substantial rise in programming expenses over the past few years. Almost all of the cable operators we interviewed cited sports programming as a major contributor to higher programming costs. On the basis of our analysis of Kagan World Media data, the average license fees for a cable network that shows almost exclusively sports-related programming increased by 59 percent in the 3 years between 1999 and 2002.[Footnote 28] Conversely, for the 72 nonsports networks, the average increase in license fees for the same period was approximately 26 percent. Further, the average license fees for the sports networks were substantially higher than the average for other networks. See figure 3 for a comparison of the average license fees for sports programming networks compared with nonsports networks from 1999 to 2002. Figure 3: Average Monthly License Fees per Subscriber--Sports Programming Networks v. Nonsports Networks, 1999 - 2002: [See PDF for image] [End of figure] The cable network executives we interviewed cited several reasons for increasing programming costs. We were told that competition among networks to produce and show content that will attract viewers has become more intense. This competition, we were told, has bid up the cost of key inputs (such as talented writers and producers) and has sparked more investment in programming. Most notably, these executives told us that networks today are increasing the amount of original content and improving the quality of programming generally. Also, some executives cited the increased cost of sports rights[Footnote 29] and increased competition among networks for the broadcast rights of existing programming (such as syndicated situation comedies). As figure 4 shows, data from Kagan World Media indicate that of 79 cable networks we analyzed, expenditures by these networks to produce programming increased from $6.47 billion in 1999 to $8.90 billion in 2002, or by about 38 percent.[Footnote 30] Figure 4: Expenditures by 79 Cable Networks to Produce Programming, 1999 - 2002: [See PDF for image] [End of figure] Although programming is a major expense for cable operators, several cable network executives we interviewed also pointed out that cable operators offset some of the cost of programming through advertising revenues. In fact, 3 cable networks with whom we spoke said that they believe at least half of the license fees cable operators pay to carry their networks are recouped through the sale of the local advertising time that cable networks allow the cable operators to sell, which typically amounts to 2 minutes per hour. According to industry data, cable operators received over $3 billion from the sale of local advertising time in recent years. Local advertising dollars account for about 7 percent of the total revenues in the 1999 to 2002 time frame for the 9 cable operators that supplied us with financial data. For these 9 cable operators, gross local advertising revenues--before adjusting for the cost of inserting and selling advertising--amounted to about $55 per subscriber in 2002 and offset approximately 31 percent of their total programming expenses.[Footnote 31] However, we were told that only the larger cable operators gain significant revenues from the sale of advertising, and that smaller cable operators generally do not sell as much local advertising because it is not always cost-effective for them to do so. In fact, even the larger cable operators do not sell all of the local advertising time that is available to them because there are significant costs of selling television ads. Several Other Factors Appear to Contribute to Higher Rates for Cable Service: In addition to higher programming costs, the cable industry has incurred other increased costs. For example, according to industry sources, the cable industry spent over $75 billion between 1996 and 2002 to upgrade its infrastructure by replacing degraded coaxial cable with fiber optics and adding digital capabilities (see fig. 5). As a result of these expenditures, FCC reported that there have been increases in channel capacity; the deployment of digital transmissions; and nonvideo services, such as Internet access and telephone service.[Footnote 32] Five of the 11 cable operators, 9 of the 15 cable networks, and three of the five financial analysts we interviewed said investments in system upgrades contributed to increases in consumer cable rates. For example, one network with whom we spoke said that the major cause of recent cable rate increases is the cable industry's capital improvements. Although these upgrades benefit cable subscribers by expanding the number of cable networks available and improving picture quality, much of the benefit of infrastructure improvements accrue to subscribers who purchase new, advanced services, such as broadband Internet access. One expert who commented on our report noted that there is no need for cable operators to pass on costs associated with infrastructure upgrades to subscribers purchasing basic and expanded-basic service because, by his calculations, these costs are almost fully offset by increases in revenues for digital tier and advanced (e.g., cable modem) services. Figure 5: Cable Industry Infrastructure Expenditures, 1996 - 2002: [See PDF for image] [End of figure] Another factor contributing to higher cable rates is cable operators' increased expenditures on customer service. NCTA said that the industry is paying more in labor costs because it has sought better-educated and more highly trained employees to provide customer support for the new services that the cable operators are offering. Additionally, customer service is now typically available to cable subscribers 24 hours a day, 7 days a week. Three of the five financial analysts we interviewed agreed that increased customer service costs contributed to increases in cable rates, while 5 of the 11 cable operators we interviewed said increases in customer service, labor costs, or both contributed to higher cable rates. Programming Expenses and Infrastructure Investment Appear to Be Primary Contributors to Cable Rate Increases: On the basis of financial data from 9 cable operators, we found that annual subscriber video-based revenues--that is, revenues from basic, expanded-basic, and digital tiers; pay-per-view; installation charges; and other revenues such as equipment rental--increased approximately $79 per subscriber from 1999 to 2002. By 2002, revenues per subscriber averaged $561, or $47 per month. During this same period, programming expenses increased approximately $57 per subscriber. Depreciation expenses on cable-based property, plant, and equipment--an indicator of expenses related to infrastructure investment--increased approximately $80 per subscriber during the same period. Although this may indicate that the marginal profits for the video business have been declining-- which is consistent with what we were told during our interviews with financial analysts--there are two important caveats to this conclusion. First, depreciation expenses (and therefore infrastructure investment) represent a joint (or common) expense for both video-based and Internet-based services. Because these expenses are associated with more than one service, it is unclear how much of this cost should be attributed to video-based services. Second, cable operators are enjoying increased revenues from these nonvideo sources. For example, revenues from Internet-based services increased approximately $74 per subscriber during the same period. Thus, even if video profit margins have been in decline, this does not imply that overall profitability of cable operators has declined. Some View Ownership Affiliations as an Important Indirect Influence on Cable Rates: Several industry representatives and experts we interviewed told us that they believe ownership affiliation may also influence the cost of programming and thus, indirectly, the rates for cable service. We found that there are two primary ownership relationships that some believe influence the cost of cable programming: relationships between cable networks and cable operators, and relationships between cable networks and broadcasters. To understand the nature of these ownership relationships, we analyzed the ownership of 90 cable networks that are carried most frequently on cable operators' basic or expanded-basic tier (see fig. 6). Of these 90 cable networks, we found that approximately 19 percent were majority-owned (i.e., at least 50 percent owned) by a cable operator.[Footnote 33] For example, cable operators have ownership interests of at least 50 percent in such widely distributed cable networks as TBS, TNT, CNN, AMC, and the Cartoon Network.[Footnote 34] We also found that approximately 43 percent of the 90 networks were majority-owned by a broadcaster. For example, broadcasters have ownership interests of at least 50 percent in such widely distributed cable networks as ESPN, FX, MSNBC, and MTV. The remaining 38 percent of the networks are not majority-owned by broadcasters or cable operators. Figure 6: Ownership Affiliation of the 90 Most Carried Cable Networks: [See PDF for image] Note: Cable networks were assumed affiliated if the ownership interest was 50 percent or greater. [End of figure] Despite the view held by some industry representatives with whom we spoke that license fees for cable networks owned by either cable operators or broadcasters tend to be higher than fees for other cable networks, we did not find this to be the case. In particular, we found that cable networks that have an ownership affiliation with a broadcaster did not have, on average, higher license fees (i.e., the fee the cable operator pays to the cable network) than cable networks that were not majority-owned by broadcasters or cable operators.[Footnote 35] We did find that license fees were statistically higher for cable networks owned by cable operators than was the case for cable networks that were not majority-owned by broadcasters or cable operators. However, when using a regression analysis (our cable license fee model) to hold constant other factors that could influence the level of the license fee, we found that ownership affiliations--with broadcasters or with cable operators--had no influence on cable networks' license fees.[Footnote 36] We did find that networks with higher advertising revenues per subscriber (a proxy for popularity) and sports networks received higher license fees. Industry representatives we interviewed also told us that cable networks owned by cable operators or broadcasters are more likely to be carried by cable operators than other cable networks. There was a particular concern expressed to us regarding retransmission consent agreements. These agreements often include, as part of the agreement between cable operators and broadcasters for the right of the cable operator to carry the broadcast station, a simultaneous agreement to carry one or more broadcast-owned cable networks. Many representatives from cable operators and several independent (nonbroadcast) cable networks told us that because the terms of retransmission consent agreements often include carriage of broadcast-owned cable networks, cable operators sometimes carry networks they might otherwise not have carried, and this practice can make it difficult for independent cable networks to be carried by cable operators. Alternatively, representatives of the broadcast networks told us that, to their knowledge, cable networks had not been dropped nor were independent cable networks unable to be carried by cable operators because of retransmission consent agreements. Further, these representatives told us that they accept cash payment for carriage of the broadcast station, but that cable operators prefer to carry broadcast-owned cable networks in lieu of a cash payment. On the basis of our cable network carriage model--a model designed to examine the likelihood of a cable network being carried--we found that cable networks affiliated with broadcasters or with cable operators are more likely to be carried than other cable networks. In particular, we found that networks owned by a broadcaster or by a cable operator were 46 percent and 31 percent, respectively, more likely to be carried than a network without majority ownership by either of these types of companies. Additionally, we found that cable operators were much more likely to carry networks that they themselves own. A cable operator is 64 percent more likely to carry a cable network it owns than to carry a network with any other ownership affiliation. Appendix V provides a detailed discussion of this model. Several Factors Generally Lead Cable Operators to Offer Large Tiers of Networks Instead of Providing À La Carte or Minitier Service: Most cable operators with whom we spoke provide subscribers with similar tiers of networks, typically the basic and expanded-basic tiers, which provide subscribers with little choice regarding the specific networks they purchase. Adopting an à la carte approach, where subscribers could choose to pay for only those networks they desire, would provide consumers with more individual choice, but could require additional technology and impose additional costs on both cable operators and subscribers. Additionally, this approach could alter the current business model of the cable network industry wherein cable networks obtain roughly half of their overall revenues from advertising. A move to an à la carte approach could result in reduced advertising revenues and might result in higher per-channel rates and less diversity in program choice. Because of this reliance on advertising revenues by cable networks, most cable networks require cable operators to place their network on widely distributed tiers. A variety of factors--such as the pricing of à la carte service, consumers' purchasing patterns, and whether certain niche networks would cease to exist with à la carte service--make it difficult to ascertain how many consumers would be better off and how many would be made worse off under an à la carte approach. Creating a greater number of smaller tiers could cause many of the same technological and economic concerns as an à la carte approach. Most Cable Operators Offer Similar Bundles of Networks: The 11 cable operators that we interviewed adopt very similar strategies for bundling networks into tiers of service. These cable operators offer their subscribers the following tiers of service: basic tier (11 operators), expanded-basic tier (11 operators), digital tier (11 operators), and premium services (7 operators). Five of the 11 cable operators offer the same or similar tiers of service to subscribers in all their franchise areas. The remaining 6 cable operators offer different tiers of service among their franchise areas; we were told that these differences are generally the result of the cable operators acquiring franchises with different tiering strategies. Using data from FCC's 2002 cable rate survey, we also examined the networks included in the basic, expanded-basic, and digital tiers of service. With basic tier service, subscribers receive, on average, approximately 25 channels, which include the local broadcast stations.[Footnote 37] The expanded-basic tier provides, on average, an additional 36 channels. With a digital tier, subscribers receive, on average, 104 channels. In general, to have access to the most widely distributed cable networks--such as ESPN, TNT, and CNN--most subscribers must purchase the expanded-basic tier of service. Concerns Exist about a Lack of Subscriber Choice: The manner in which cable networks are currently packaged has raised concern among policy makers and consumer advocates about the lack of consumer choice in selecting the programming they receive. Under the current approach, it is likely that many subscribers are receiving cable networks that they do not watch. In fact, a 2000 Nielsen Media Research Report indicated that households receiving more than 70 networks only watch, on average, about 17 of these networks. The current approach has sparked calls for more flexibility in the manner that subscribers receive cable service, including the option of à la carte service, in which subscribers receive only the networks that they choose and for which they are willing to pay. Additionally, an organization representing small cable operators recently released a report advocating an à la carte approach because they believe it will mitigate the ability of broadcast networks to gain carriage agreements for their cable networks through the retransmission consent process.[Footnote 38] An À La Carte Network Offering Could Impose Costs on Cable Subscribers and Operators: If cable operators were to offer all networks on an à la carte basis-- that is, if consumers could select the individual networks they wish to purchase--additional technology upgrades would be necessary in the near term. In particular, subscribers would need to have an addressable converter box on every television set attached to the cable system. Today, the networks included on the basic and expanded-basic tiers are usually transmitted throughout the cable system in an unscrambled fashion. Because most televisions in operation today are cable ready, a cable wire can usually be connected directly into the television and the subscriber can view all of the networks on those tiers. An addressable converter box--which serves to unscramble any scrambled networks--is only needed if the subscriber chooses to purchase networks that the cable operator transmits in a scrambled fashion, as is usually the case for networks placed on digital tiers, certain premium movie channels, and pay-per-view channels.[Footnote 39] If all networks were offered on an à la carte basis, cable operators would need to scramble all of the networks they transmit to ensure that subscribers are unable to view networks they are not paying to receive. Under such a scenario, addressable converter boxes, which enable the operator to send messages from the cable facility to the box to indicate which networks the subscriber is purchasing and thus allowed to watch, would need to be connected to all television sets attached to the cable system. The addressable converter box would unscramble the signals of the networks that the subscriber has agreed to purchase. The need for an addressable converter box deployment could be costly. According to FCC's 2002 survey data, of the franchises that responded to the survey and provided cost data on addressable converter boxes, the average monthly rental price for a box is approximately $4.39. For homes that have multiple television sets, the expense for these boxes could add up--the extra cost for a home that needs to add three addressable converter boxes would be about $13.17 a month at current prices. Although cable operators have been placing addressable converter boxes in the homes of customers who subscribe to scrambled networks, many homes do not currently have addressable converter boxes or do not have them on all of the television sets attached to the cable system. For example, a representative of 1 cable operator we interviewed indicated that most of its subscribers do not have addressable converter boxes. A representative of another cable operator stated that only 40 percent of its subscribers have addressable converter boxes. Conversely, 1 operator told us that nearly three out of four of its subscribers do have at least one addressable converter box in place, and that the number of homes with a box will only continue to increase. Addressable converter boxes are becoming more commonly deployed as more customers subscribe to digital tiers. Since cable operators may move toward having a greater portion of their networks provided on a digital tier in the future, these boxes will need to be deployed in greater numbers. Moreover, consumer electronic manufacturers have recently submitted plans to FCC regarding specifications for new television sets that will effectively have the functionality of an addressable box within the television set. Once most customers have addressable converter boxes or these new televisions in place, the technical difficulties of an à la carte approach would be mitigated. Several experts that we spoke with offered a wide divergence of views on how long it would be before addressable converter boxes and/or new televisions with built-in boxes are fully deployed in all American homes. In addition to the subscriber costs of converter boxes, cable operators also would incur costs to monitor and manage an à la carte approach. Cable operators likely would have to add additional customer service and technical staff to deal with the increased number of transactions that would occur under an à la carte regime. One cable network representative we interviewed indicated that an à la carte regime would be a substantial undertaking for the cable operators. For example, this network representative told us that a cable operator offering 150 channels of à la carte programming could have its subscribers choosing all different numbers of networks, which would mean that subscribers would be spending much longer periods of times on the telephone with customer service staff. Cable Networks Often Specify Placement on the Basic or Expanded-Basic Tier: Even if cable operators desired to offer customers a wider variety of bundles of services or even à la carte service, most contracts negotiated between cable networks and cable operators prohibit these alternatives. All 11 cable operators and four of five financial analysts that we interviewed told us that program contracts generally specify the tier that the network must appear on, or the contract establishes a threshold percentage of subscribers that must be able to see a network--which effectively requires the same tier placements. For example, one individual responsible for negotiating program contracts for cable operators noted that all of the top 40 to 50 networks specify that their networks appear on either the basic or expanded-basic tier. We also reviewed sample contracts for 2 cable networks, one contract specified that the network appear on the basic or expanded-basic tier and the other contract specified "the most widely subscribed level of service." We were told that cable networks include these provisions in their contracts because their business models are developed on the basis of a wide distribution of their network. Economic Characteristics of the Cable Network Market Are a Constraint to an À La Carte Approach: If cable subscribers were allowed to choose networks on an à la carte basis, the economics of the cable network industry could be altered, and, if this were to occur, it is possible that cable rates could actually increase for some consumers. In particular, we found that cable networks earn much of their revenue from the sale of advertising that airs during their programming. For example, 3 of the 15 cable network representatives we interviewed indicated that they receive approximately 60 percent of their revenue from advertising. Our analysis of information on 79 networks from Kagan World Media indicates that these cable networks received nearly half of their revenue from advertising in 2002. The majority of the remaining revenue is derived from the license fees that cable operators pay to networks for the right to carry their signals. Figure 7 provides a breakdown of the relationship in recent years between advertising revenues and license fee revenues on the basis of data from Kagan. Figure 7: Percentage of Cable Network Advertising Revenue Compared with License Fee Revenues for 79 Cable Networks, 1999 - 2002: [See PDF for image] Note: Although cable networks have other sources of revenues, advertising and license fee revenues comprise the vast majority of cable network revenues. [End of figure] To receive the maximum revenue possible from advertisers, cable networks strive to be on cable operators' most widely distributed tiers. In other words, advertisers will pay more to place an advertisement on a network that will be viewed, or have the potential to be viewed, by the greatest number of people. According to cable network representatives we interviewed, any movement of networks from the most widely distributed tiers to an à la carte format could result in a reduced amount that advertisers are willing to pay for advertising time because there would be a reduction in the number of viewers available to watch the networks. To compensate for any decline in advertising revenue, network representatives contend that cable networks would likely increase the license fees they charge to cable operators. In particular, we were told by many cable networks that under an à la carte system, the cost burden of cable television would become less reliant on advertising revenues and much more reliant on license fees that would likely be passed on to consumers. For example, one cable network representative estimated that to compensate for the loss of advertising revenue in an à la carte scenario, the network would have to raise its monthly license fee from the current monthly rate of $0.25 per subscriber to a level several fold higher--possibly as much as a few dollars per subscriber per month. Additionally, four of the five financial analysts we interviewed also stated that license fees would increase under an à la carte approach. At the same time, if cable networks see advertising revenues decline, they will also likely take steps to reduce production costs, because cable operators might be unwilling to accept increases in license fees to fully offset the decline in adverting revenues. As such, it is not clear whether license fees would need to completely offset any declines in advertising revenues. Because increased license fees, to the extent that they occur, are likely to be passed on to subscribers, it appears that subscribers' monthly cable bills would not necessarily decline under an à la carte system. The cable networks that we interviewed generally told us that they believe that an à la carte approach would not reduce cable rates for most subscribers. In fact, representatives of 7 cable networks noted that costs to subscribers could actually increase under an à la carte system, while 6 networks said that subscribers might pay about the same monthly bill but would likely receive far fewer channels. Conversely, for subscribers who purchase only a few cable networks, rates would likely decline under this approach because they would only have to pay for the limited number of networks that they choose to purchase. Thus, an à la carte approach would provide consumers with greater control over their cable choices, even if, on average, consumer bills did not decline. Most of the cable networks we interviewed also believe that programming diversity would suffer under an à la carte system because some cable networks, especially small and independent networks, would not be able to gain enough subscribers to support the network. For example, one network told us that under an à la carte system, fewer networks would remain financially viable and new networks would be less likely to be developed. Three of the cable operators and four of the five financial analysts we interviewed also said that smaller networks or those providing specialty programming would be hurt the most by an à la carte system. A number of the cable networks indicated that launching a new network under an à la carte system would be very difficult. Similarly, according to NCTA, an à la carte approach could result in the disappearance of many networks and could undermine the prospects for any new basic cable networks. Further, if an à la carte system resulted in limited subscribers and decreased advertising revenue, several networks said the quality of programming available might be adversely impacted. The manner in which an à la carte approach might impact advertising revenues, and ultimately the cost of cable service, rests on assumptions regarding customer choice and pricing mechanisms. In particular, the cable operators and cable networks that discussed these issues with us appeared to assume that many--if not most--customers, if faced with an à la carte selection of networks, would choose to receive only a limited number of networks. This assumption is consistent with the data on viewing habits--as previously mentioned, a recent study has shown that most people, on average, watch only about 17 networks. Nevertheless, under an à la carte scenario, cable companies may price large packages of networks in a way that provides an incentive for subscribers to choose a wide number of networks. Additionally, under this approach, cable operators may choose to price cable services in an entirely different way. One option suggested was that, similar to common pricing schemes in the electric and natural gas industries, subscribers might pay a flat charge for the connection to the cable operator's system plus additional charges for each network the subscriber chooses to purchase. This could result in subscribers purchasing only a few channels paying a higher rate per channel than subscribers purchasing many channels. One of the issues that some industry representatives discussed with us concerned the value consumers place on networks they do not typically watch. While two experts suggested that it is not clear whether more networks are a benefit to subscribers, others noted that subscribers place value in having the opportunity to occasionally watch networks they typically do not watch. Thus, there are a variety of factors that make it difficult to ascertain how many consumers would be made better off and how many would be made worse off under an à la carte approach. These factors include how cable operators would price their services under an à la carte system; the distribution of consumers' purchasing patterns; whether niche networks would cease to exist, and, if so, how many would exit the industry; and consumers' true valuation of networks they typically do not watch. Creating Additional Tiers of Service Is More Feasible, but Economic and Technological Constraints Would Also Apply: Another alternative to the à la carte approach that has been discussed is a move to minitiers, under which subscribers would choose small tiers of programming that are grouped by genre (such as sports, news and information, and general entertainment). Although industry representatives told us that this approach might be more viable than an à la carte approach, we were also told that all of the issues associated with an à la carte regime would also apply to minitiers. Representatives of 8 of the 15 cable networks we interviewed indicated that the creation of additional tiers would be a disadvantage to the cable industry. Four cable network representatives stated that increasing the number of tiers would result in the same outcome as an à la carte system: a decline in cable network advertising revenue that would force networks to increase their license fees to cable operators, which would result in higher cable rates. Six of the 11 cable operators we interviewed also noted that a minitier approach would also require more deployment of addressable converter boxes. Finally, a representative of 1 cable operator told us that after experimenting with genre tiers in the past, the operator determined that this was not a successful strategy. This representative stated that subscribers felt the cable operator was forcing them to buy many tiers, since a typical household wanted to see one or more networks in several of the tiers. However, officials representing 5 of the 11 cable operators we interviewed indicated that the tier concept might be viable in the case of sports programming. A representative of 1 cable operator indicated that a sports tier would be appropriate because sport fans are loyal customers and the cost of sports programming is very high. A representative of another cable operator noted that creating a sports tier should be an option, but that other types of programming would not work on separate tiers. Recently, several regional sports networks have been placed on sports-only tiers in the New York City metropolitan area.[Footnote 40] Alternatively, representatives from two major sports leagues and a sports network do not believe that a sports-only tier is necessary, and some of these representatives did not believe such a tier would be viable. One important objective of the major sports leagues is to obtain the widest distribution of their games as possible. Therefore, many games appear either on broadcast television or on cable networks carried on the basic or expanded-basic tier. To ensure this wide distribution of their games, the major sports leagues include provisions in their contracts with cable networks that specify carriage of their games on a tier with broad distribution. A representative of a sports network said that if their network were offered on a sports-only tier, the nature of the network would change. In fact, representatives of the three leagues with whom we spoke said that if sports networks were on a sports-only tier, the leagues would not want to sell the right to carry certain events on those networks since it would likely not be available to most viewers.[Footnote 41] One of these three representatives said that under this scenario, sports-only networks might cease to exist and any sports on cable would only be placed on general entertainment networks that provide variety programming-- similar to broadcast networks. Finally, representatives from two of the sports leagues and a sports network said that there is no reason to believe that removing the sports networks from the expanded-basic tier would result in any substantial reduction in the rate for expanded- basic tier cable service. When two cable operators in the New York City metropolitan area moved regional sports networks to a separate tier, these companies lowered the expanded-basic cable rate by only 50 cents to a dollar.[Footnote 42] Industry Participants Have Cited Certain Options That May Address Factors Contributing to Rising Cable Rates: In recent years, there has been concern about the rapidity of cable rate increases. As we previously noted, cable rates have risen by about 40 percent in the last 5 years, far outstripping increases in the general rate of inflation. Several approaches for addressing the rise in cable rates have been put forth. These approaches can be grouped into the following two main categories: (1) the control of rates through regulation and (2) the promotion of lower rates through market mechanisms, such as through greater competition. Some consumer groups have pointed to the lack of competition as evidence that reregulation needs to be considered. One representative of a consumer group noted that regulation might be the only alternative to mitigate increasing cable rates and cable operators' market power. For example, one consumer group has recommended, among a variety of options, returning authority to reregulate cable rates to local and state governments. However, some experts expressed concerns about cable regulation after the 1992 Act. First, some academic critics believe that cable regulation lowered the quality of programming, discouraged investment in new facilities, and imposed administrative burdens on the industry and regulators. Second, according to these same critics, there is no strong evidence that cable rates were significantly constrained during that regulated era. Finally, regulation today could be considerably more complex than it was 11 years ago. Today, video providers use varied platforms (cable, DBS) to provide an array of communication services, including video service, Internet access, and video on demand. A regulatory scheme would need to consider which services and providers to regulate, and how to allocate the common costs of a communications network in a regulatory context across the various services provided. Alternatively, taking steps to promote competition could help to reduce or slow the growth of cable rates by leveraging the normal workings of the marketplace. In those few local markets where a second wire-based provider exists, we found that cable rates are about 15 percent lower than local markets without this competition. Moreover, even though the influence of DBS on cable rates is minor, our current finding--in contrast to our earlier study and earlier studies by FCC that did not find such an effect--is that the presence of DBS does help to lower cable rates slightly. This may indicate that as more households subscribe to DBS service, cable operators will ultimately respond by reducing rates. Below, we discuss options that have been suggested for addressing the cable rate issue. We note that in this overview, we are neither making any specific recommendations regarding the adoption of any of these options, nor suggesting that this list is a necessarily comprehensive review of possible options. Program access issues. The 1992 Act includes provisions aimed at, among other things, enhancing competition in the subscription video industry. As required by the act, FCC developed rules--commonly referred to as the program access rules--which were designed in part to ensure that cable networks that have ownership relationships with cable operators (i.e., vertically integrated cable operators) generally make their satellite-delivered programming available to competitors. Since 1992, some entering companies and consumer groups have stated that current program access rules are not broad enough to provide assurances that entrants can obtain necessary programming. In particular: * Some have expressed concern that the law is too narrow because it applies only to the satellite-delivered programming of vertically integrated cable operators. In recent years, some regional cable networks owned by cable operators have been delivered to their cable facilities through wires--that is, they are not satellite delivered. When this is the case, the cable operator need not make the programming available to competitors. Additionally, although it is not clear how widespread this practice is in local markets across the country, a recent report by a consumer group raised concerns that it could become more prominent at a national level.[Footnote 43] Although questions have been raised about this issue--which has come to be called the terrestrial loophole--FCC has pointed out that the statue is specific in that the program access rules apply only to satellite-delivered programming. * Although the program access rules generally prohibit exclusive contracts for programming of vertically integrated cable operators, these rules do not prohibit exclusive contracts between a cable operator and an independent cable network.[Footnote 44] Some operators entering the market believe that some programming may not be available to them because large incumbent cable operators have secured such exclusive arrangements. Given these concerns, some have suggested that changes in the statutory program access provisions might enhance the ability of other providers to compete with the incumbent cable operators. However, others have noted that altering these provisions could reduce the incentive for companies to develop innovative programming. That is, we were told that companies may have less incentive to invest in certain new programming if they are not able to market that programming through their own distribution channels on an exclusive basis.[Footnote 45] Promoting wireless competition. The medium used to provide video services over wireless platforms--radio spectrum--is a scarce and congested resource. DBS operators have stated that they are currently not able to provide local broadcast stations in all 210 television markets in the United States because they do not have adequate spectrum to do so while still providing a wide variety of national networks.[Footnote 46] DBS companies gained the right to provide these local stations in 1999, and this has been important in enabling them to compete more effectively with locally based cable operators. However, as part of the so-called carry one, carry all provisions, these companies are required to provide all local broadcast stations in markets where they provide any of those stations. According to executives at the two primary DBS companies, if DBS companies only provided the local stations that they view as desired by their subscribers, they might more quickly provide local broadcast stations in more markets, thereby rendering DBS a more effective competitor to cable. However, any modifications to the DBS carry one, carry all rules would need to be examined in the context of why those rules were put into place--that is, to ensure that all broadcast stations are available in markets where DBS providers choose to provide local stations. In fact, a U.S. Court of Appeals found that certain government interests promoted by the carry one, carry all provisions applicable to DBS providers are sufficient to justify this requirement under a First Amendment analysis.[Footnote 47] Additionally, any review of these rules would need to take into account how they relate to other similar requirements, including, for example, must-carry requirements for the cable industry as well as how must carry will be applied to cable and DBS in the coming digital age. As with many complex policy issues, balancing what are often conflicting considerations is very complex. Retransmission consent issues. In the 1992 Act, the Congress created a mechanism, known as retransmission consent, through which local broadcast station owners (such as local ABC, CBS, Fox, and NBC stations) could receive compensation from cable operators in return for the right to carry their broadcast stations. Prior to the 1992 Act, cable operators could retransmit local broadcast stations without approval of the broadcasters and without compensation. As cable operators began to carry more cable networks that competed with broadcast networks for viewers and associated advertising revenues, broadcasters argued that it was important for them to be able to receive compensation for retransmission of their stations. The retransmission consent provisions included in the 1992 Act allow local broadcast stations and cable operators to negotiate for payment or some other form of compensation in exchange for the cable operator's right to carry broadcast networks.[Footnote 48] Today, few retransmission consent agreements include cash payment for carriage of the local broadcast station; rather, agreements between some large broadcast groups and cable operators generally include provisions for carriage of broadcaster-owned cable networks. We were told that, after the passage of the 1992 Act, the cable industry indicated its reluctance to pay for carriage of local broadcast stations--which they had previously been carrying free of charge. The negotiations for retransmission consent at that time quickly turned to examining carriage of broadcaster-owned cable networks as compensation for the right to carry the local broadcast station. Both the Congress and FCC had indicated that carriage of broadcast-owned cable networks would be a possible way for broadcasters to receive compensation for carriage of broadcasters' over-the-air stations. A variety of parties with whom we spoke mentioned specific broadcast-owned cable networks (such as ESPN2 and MSNBC) that were launched as part of retransmission consent agreements during the 1990s. One concern that was expressed to us regarding retransmission consent relates to its influence on the carriage decisions of cable operators. In particular, many representatives from cable operators and several independent (nonbroadcast) cable networks told us that because the terms of retransmission agreements often include the carriage of broadcast-owned cable networks, cable operators sometimes carry networks they otherwise might not have carried. Several of the cable networks we spoke with noted that this practice can make it difficult for independent cable networks to gain carriage, particularly in the case of new networks. Alternatively, representatives of the broadcast networks told us that they did not believe that cable networks had been dropped or that independent cable networks could not gain carriage because of retransmission consent agreements. Further, these representatives told us that they accept cash payment for carriage of the broadcast signal, but that cable operators tend to prefer carriage options in lieu of a cash payment. Broadcast executives also told us that the retransmission process has been very important in preserving free over-the-air television. Several of the industry representatives with whom we met also expressed concern that ownership relationships between broadcast networks and cable networks could lead to higher cable rates for consumers. Although we did not find that license fees are higher when such an ownership relationship exists, we did find that cable networks owned by broadcast networks are more likely to be carried on cable systems than networks not owned by broadcasters or by cable operators.[Footnote 49] (See app. V for a discussion of our carriage model). As such, the influence of retransmission consent on consumer rates is not clear, since these rates could be affected by the carriage patterns. Certain parties with whom we met advocated the removal of the retransmission consent provisions and told us that this may have the effect of lowering cable rates.[Footnote 50] However, other parties have stated that such provisions serve to enable television stations to obtain a fair return for the retransmitted content they provide--which they believe was not the case prior to 1992. Moreover, these industry representatives noted that retransmission rules help to ensure the continued availability of free television for all Americans. Currently, there is a petition pending before FCC that asks for a review of the impact of retransmission consent. Conclusions: In the last decade, the subscription video industry has undergone dramatic changes. The regulatory and competitive environments have both evolved; cable rates have been regulated and later partially deregulated; and limited wire-based competition has been supplanted by nationwide competition from satellite-based companies. It appears that this evolution has created problems for FCC's monitoring and reporting on the industry. As mandated by the Congress, FCC prepares a yearly report on cable rates in the United States. But, aspects of how information for the report is collected--such as the cost factors underlying cable rate increases--are closely associated with the earlier, regulated era of the cable industry. For example, information on cost changes underlying cable rate increases are reported to FCC on a survey form that requires the cost factors and rate changes to balance. Because rates and costs need not balance in an unregulated environment, cable franchise representatives filing out the form made accommodations in their answers that may have compromised the accuracy of the cost data they were reporting. Similarly, maintaining current information on the effective competition status of cable operators under FCC's current process has proven difficult. Some expected competitors have emerged but did not fully deploy their networks and, in some cases, discontinued service altogether, and DBS companies-- which were not yet providing service in 1992--have thrived, but information on their market participation is not readily available on a local level. We found that because FCC's current process does not provide for updates to the status of effective competition, some designations do not appear to reflect current competitive conditions. In the face of the rapid evolution of the subscription video industry, it remains important for accurate, current, and relevant information to be available to the Congress and FCC. Both the Congress and FCC monitor and provide oversight of this industry, for which FCC's report can serve as an important input. Additionally, FCC's report can provide information relevant to the Congress, as it considers important policy decisions, including the regulation of cable rates and/or services, media consolidation, and the convergence of video, voice, and data services. Lacking reliable information, the Congress and FCC face the challenge of performing monitoring and oversight, as well as making important policy decisions, without the benefit of important price, cost, and competition information. As such, it is important for FCC's report to provide accurate, current, and relevant information about the cable industry. Recommendations for Executive Action: To improve the quality and usefulness of the data that FCC collects on cable television rates and competition in the subscription video industry, we recommend that the Chairman of the FCC take the following actions: * take immediate steps to improve the cable rates survey by (1) including more detailed, standardized instructions and examples for how to calculate the cost changes that the cable operators experienced in the previous year and (2) eliminating the requirement for the cost increases to sum to the change in rates and: * review the commission's process for maintaining the status of effective competition among franchises in order to keep these designations more up to date. Agency Comments and Our Evaluation: We provided a draft of this report to FCC for comment. FCC had two key comments on the draft report. First, FCC stated that they are taking steps to redesign their survey questionnaire in an attempt to obtain more accurate information. Second, FCC questioned on a cost/benefit basis the utility of adopting a revised process to keep the status of effective competition in franchises up to date. We believe that providing the Congress with reliable information on cable rates and competition is important, and that improving the accuracy of effective competition designations would help to accomplish this. We recognize that there are costs associated with FCC's cable price survey, and we recommend that FCC examine whether cost-effective alternative processes exist that would enhance the accuracy of its effective competition designations. FCC's comments are contained in appendix VI, along with our responses to those comments. We also provided a draft of this report to several industry participants and other experts for their review and comment. In particular, we provided the draft to representatives of Consumers Union, the Consumer Federation of America, the American Cable Association, the National Association of Telecommunications Officers and Advisors, the National Association of Broadcasters, the National Cable and Telecommunications Association, the Satellite Broadcasting and Communications Association, Walt Disney Company, the National Broadcasting Company, Viacom, and the News Corporation. The comments received covered a broad range of issues and each groups' comments are summarized in appendix VII. In addition, these groups provided clarifications to the draft report. As appropriate, we made changes in our report that are based on the broad comments summarized in appendix VII as well as the technical clarification provided to us by these parties. As agreed with your office, unless you publicly announce its contents earlier, we plan no further distribution of this report until 30 days after the date of this letter. At that time, we will send copies to interested congressional committees; the Chairman, FCC; and other interested parties. We will also make copies available to others upon request. In addition, this report will be available at no cost on the GAO Web site at http://www.gao.gov. If you or your staff have any questions concerning this report, please contact me on (202) 512-6670 or at goldsteinm@gao.gov. Key contacts and major contributors to this report are listed in appendix VIII. Sincerely yours, Mark L. Goldstein: Director, Physical Infrastructure Issues: Signed by Mark L. Goldstein: [End of section] Appendix I: Scope and Methodology: To respond to the first objective of this report--examine the impact of competition on cable rates--we used an empirical model (our cable- satellite model) that we previously developed that examines the effect of competition on cable rates and services.[Footnote 51] Using data from the Federal Communications Commission's (FCC) 2001 cable rate survey, the model considers the effect of various factors on cable rates, the number of cable subscribers, the number of channels that cable operators provide to subscribers, and direct broadcast satellite (DBS) penetration rates for areas throughout the United States. We further developed the model to more explicitly examine whether varied forms of competition--such as wire-based, DBS, multipoint multichannel distribution systems (MMDS) competition--have differential effects on cable rates. See appendix IV for a further discussion of this model. In addition, we spoke with an array of industry stakeholders and experts (see below) to gain further insights on these issues. The second objective of this report consists of two parts. To respond to part one--assess the reliability of the cost justifications for rate increases provided by cable operators to FCC, we conducted a telephone survey (our cable franchise survey), from January 2003 through March 2003, of cable franchises that responded to FCC's 2002 cable rate survey (see app. II). We drew a random sample of 100 of these cable franchises; the sample design was intended to be representative of the 755 cable franchises that responded to FCC's survey. We used data from FCC, and conversations with company officials, to determine the most appropriate staff person at the franchise to complete our survey. To ensure that our survey gathered information that addressed this objective, we conducted telephone pretests with several cable franchises and made the appropriate changes on the basis of the pretests. We asked cable franchises a series of open-ended questions regarding how the franchise staff calculated cost and noncost factors on FCC's 2002 cable rate survey, how well the franchise staff understood what FCC wanted for those factors, and franchise staff's suggestions for improving FCC's cable rate survey. All 100 franchises participated in our survey, for a 100 percent response rate. In conducting this survey, we did not independently verify the answers that the franchises provided to us. Additionally, to address part two of the second objective--assess FCC's classifications of effective competition--we examined FCC's classification cable franchises regarding whether they face effective competition. Using responses to FCC's 2002 cable rate survey, we tested whether the responses provided by cable franchises were consistent with the various legal definitions of effective competition, such as the low-penetration test. Further, we reviewed documents from FCC proceedings addressing effective competition filings and contacted franchises to determine whether the conditions present at the time of the filing remain in effect today. We also reviewed filings for effective competition that were based on DBS subscribership to assess how data from SkyTRENDS are used in these filings. To address the third, fourth, fifth, and sixth objectives (examine reasons for recent rate increases, examine whether ownership relationships between cable networks and cable operators and/or broadcasters influence the level of license fees for the cable networks or the likelihood that a cable network will be carried, examine why cable operators group networks into tiers rather than sell networks individually, and discuss options to address factors that could be contributing to cable rate increases), we took several steps, as follows: * We conducted semistructured interviews with a variety of industry participants. We interviewed officials and obtained documents from FCC and the Bureau of Labor Statistics. We interviewed 15 cable networks-- 12 national and 3 regional--from a listing published by the National Cable and Telecommunications Association (NCTA), striving for a mixture of networks that have a large and small number of subscribers and that provide varying content, such as entertainment, sports, music, and news. We interviewed 11 cable operators, which included the 10 largest publicly traded cable operators and 1 medium-sized, privately held cable operator. In addition, we interviewed the four largest broadcast networks, one DBS operator, representatives from three major professional sports leagues, and five financial analysts that cover the cable industry. Finally, we interviewed officials from NCTA, Consumers Union, the National Association of Broadcasters, the National Association of Telecommunications Officers and Advisors, the American Cable Association, the National Cable Television Cooperative, and the Cable Television Advertising Bureau. * We solicited the 11 cable operators we interviewed to gather financial and operating data and reviewed relevant Securities and Exchange Commission filings for these operators. Nine of the 11 cable operators provided the financial and operating data we sought. We also acquired data from Kagan World Media,[Footnote 52] which is a private communications research firm that specializes in the cable industry. These data provided us with revenue and programming expenses for over 75 cable networks.[Footnote 53] * We compared the average license fees among three groups of networks: those that are majority-owned by a broadcaster, those that are majority-owned by a cable operator, and all others. We preformed t- tests on the significance of these differences. We also ran a regression (our cable license fee model) in which we regressed the license fee across 90 cable networks on the age of the network, the advertising revenues per subscriber (a measure of network popularity), dummy variables for sports and news programming, and a variety of factors about each franchise. * We conducted several empirical tests on the channel lineups of cable operators as reported to FCC in its 2002 cable rate survey. We developed an empirical model (our cable network carriage model) that examined the factors that influence the probability of a cable network being carried on a cable franchise, including factors such as ownership affiliations and the popularity of the network. This model is discussed in greater detail in appendix V. Further, we developed descriptive statistics on the characteristics of various tiers of service and the channels included in the various tiers. [End of section] Appendix II GAO Survey of Cable Franchises: [See PDF for image] [End of section] Appendix III: GAO's Modifications to FCC's Competition Classification: To determine the status of competition from a wire-based competitor for our cable-satellite model, we took steps to review the accuracy of FCC's classification of effective competition for the cable franchises surveyed in 2001--the year of data used in our model. For those cases in which a finding of effective competition had been made because of the presence of a local exchange carrier (LEC) or a competitive overbuilder, we took steps to determine if that competition was still present as of 2001. For cases without a designation of effective competition, we checked to see if there was a possible LEC or overbuilder operating in the areas. This process was only designed to check the status of competition other than that provided by DBS. This is because we did not rely on FCC's competitive classifications related to DBS because information on DBS for our model was obtained from a different source, and we did not use FCC's classification at all in that case. Our sample contained 705 cable franchises, of which 133 had been found to face effective competition from a LEC or overbuilder, and 572 had not. In most cases in which a finding of effective competition had been made (95 of the 133), we found evidence that, in fact, a nonsatellite provider was competing with the incumbent cable provider. In the other 38 cases, we found evidence suggesting that a nonsatellite provider was not present in 2001.[Footnote 54] To make these determinations, we used various sources of information, including FCC's master list of cable franchises. We noted that if there were competitive cable franchises, we would expect to find two franchises operated by different companies in the same geographic area. If, for example, we found only one operating franchise in an area but that franchise was listed as having effective competition, we investigated further. Also, if we found two franchises operating in an area that were classified as having effective competition, but both were operated by the same company, we also investigated further. Also, in some cases, we made attempts to determine if the nonsatellite competitor was operating as an MMDS, which is sometimes referred to as wireless cable. This further investigation usually involved Web research and information obtained through contacts with local franchising authorities. In those instances for which we were able to gather information indicating that an incumbent cable provider that once faced a nonsatellite competitor no longer did in 2001, we defined our nonsatellite competition variable accordingly. To check whether franchise areas without a designation of effective competition might have nonetheless faced nonsatellite competition in 2001, we used lists of service areas of cable overbuilders and compared these areas with the list of sampled franchises. We also examined FCC's master franchise list for areas in which more than one company appeared to operate an active franchise. We investigated these lists further by calling local franchising authorities to determine whether those franchise areas were geographically distinct or whether this pattern could represent competition. We also attempted to identify areas where wireless cable companies provided video service and whether any of those areas overlapped sampled franchises. In all, we found a number of cases where a nonsatellite provider appeared to be offering service in areas where no filings for effective competition had been made. In these cases, we defined our variable to reflect this competition. Of the 572 franchises without a designation of effective competition, we found that 28 were facing some form of nonsatellite competition in 2001. Finally, we made a distinction between those franchises that were found to face effective competition because of the availability of MMDS versus areas with a wire-based overbuilder. We separated these kinds of competition into distinct variables under the assumption that they may have a differential effect on cable operators. We believed that this might be the case because many MMDS providers have been modifying their business plans and placing less emphasis on their video businesses. For example, FCC noted that "MMDS has never become a significant competitor in the market for the delivery of video programming, rather many MMDS providers are focusing on data transmission rather than video service."[Footnote 55] [End of section] Appendix IV: Cable-Satellite Model: This appendix provides a brief description of our model of cable- satellite competition. With this model, we estimate the influence of wire-based, MMDS, and DBS competition, along with other variables, on cable prices and services through a system of structural equations in which certain variables that may be simultaneously determined are estimated jointly. The model includes equations for cable prices, the number of cable subscribers, the number of cable channels, and the DBS penetration rate. Our October 2002 report provides a more detailed discussion of the data sources, our process for merging various data into a single dataset, and the specification of our model.[Footnote 56] Definitions and Sources for Variables: Table 1 includes a list of all the variables included in our model, with the definition and source identified for each variable. Table 1: Definition and Source for Variables: Variable: Cable price; Definition: The monthly rate charged for the Basic Service Tier, Cable Programming Service Tier, and rental of a converter box and remote control; Source: FCC 2001 Cable Rate Survey. Variable: Number of subscribers; Definition: The number of subscribers to the Basic Service Tier and Cable Programming Service Tier; Source: FCC 2001 Cable Rate Survey. Variable: Number of channels; Definition: The number of channels provided with the Basic Service Tier and Cable Programming Service Tier (the most commonly purchased tier); Source: FCC 2001 Cable Rate Survey. Variable: Direct broadcast satellite (DBS) penetration rate; Definition: The fraction of housing units in a cable franchise area that have satellite service; Source: SkyREPORT. Variable: DBS provision of local stations; Definition: A binary variable that equals 1 if both DBS operators offer local broadcast stations in the cable franchise area; Source: National Association of Broadcasters. Variable: Television market size; Definition: The number of television households in the market; Source: Neilsen Media Research. Variable: Horizontal concentration; Definition: A binary variable that equals 1 if 1 of the 10 largest national multiple system operators (MSO) provides service in the franchise area; Source: FCC 2001 Cable Rate Survey. Variable: Vertical relationship; Definition: A binary variable that equals 1 if the cable operator is affiliated with an MSO that has an ownership interest in a national or regional video programming service; Source: FCC 2001 Cable Rate Survey and 2001 Annual Video Report. Variable: Presence of a wire-based competitor; Definition: A binary variable that equals 1 if a second wireline company provides cable service (including, for example, a local exchange telephone carrier offering video services) in the franchise area; Source: FCC 2001 Cable Rate Survey and GAO analysis. Variable: Presence of multichannel multipoint distribution system (MMDS) competitor; Definition: A binary variable that equals 1 if a company provides cable service via MMDS technology in the franchise area; Source: FCC 2001 Cable Rate Survey and GAO analysis. Variable: Average wage; Definition: The average weekly wage for telecommunications equipment installers and repairers in the state where the cable franchise is located; Source: Bureau of Labor Statistics. Variable: Population density; Definition: The ratio of population to square miles in the franchise area; Source: U.S. Census Bureau. Variable: Number of broadcast stations; Definition: The number of over- the-air broadcast stations in the television market; Source: BIA MEDIA AccessPro. Variable: Urbanization; Definition: The percentage of the county's population that is classified as urban by the U.S. Census Bureau; Source: U.S. Census Bureau. Variable: Age of cable franchise; Definition: The number of years between when the cable franchise began operation and 2001; Source: FCC Master List of Cable Franchises. Variable: Homes passed by cable system; Definition: The number of homes passed by the cable system that serves the franchise area, including homes outside of the franchise area; Source: FCC 2001 Cable Rate Survey. Variable: Median per-capita income; Definition: The median per-capita income in the franchise area; Source: U.S. Census Bureau. Variable: System megahertz; Definition: The capacity, measured in megahertz, of the cable system that serves the franchise area; Source: FCC 2001 Cable Rate Survey. Variable: Percentage of multiple dwelling units; Definition: The percentage of housing units accounted for by structures with five or more housing units; Source: U.S. Census Bureau. Variable: Nonmetropolitan areas; Definition: A binary variable that equals 1 if the franchise area is outside of a metropolitan statistical area (MSA); Source: U.S. Census Bureau. Variable: Angle (or "elevation") of satellite dish; Definition: The angle relative to the ground that a DBS subscriber must mount the satellite dish to "see" the satellite; Source: Web pages of DIRECTV and EchoStar. Variable: Regulation; Definition: A binary variable that equals 1 if the cable franchise is subject to regulation of the rate charged for the Basic Service Tier; Source: FCC 2001 Cable Rate Survey. Source: GAO (2003). [End of table] Estimation Methodology and Results: We employed the three-stage least squares method to estimate our model.[Footnote 57] Table 2 includes the descriptive statistics for the variables included in our model, and table 3 includes the estimation results for each of the four structural equations. All of the variables, except dummy variables,[Footnote 58] are expressed in natural logarithmic form, so coefficients can be interpreted as elasticities--which is the percentage change in the value of the dependent variable associated with a 1 percent change in the value of an independent, or explanatory, variable.[Footnote 59] The coefficients on the dummy variables are elasticities in decimal form. Table 2: Descriptive Statistics: Variable: Cable price; Mean: 36.15; Standard deviation: 5.02; Minimum value: 14.00; Maximum value: 47.84. Variable: Cable price per channel; Mean: 0.66; Standard deviation: 0.19; Minimum value: 0.30; Maximum value: 1.80. Variable: Cable subscribers; Mean: 21,460.68; Standard deviation: 43,673.73; Minimum value: 4.00; Maximum value: 302,964.00. Variable: Cable channels; Mean: 58.17; Standard deviation: 14.06; Minimum value: 10.00; Maximum value: 99.00. Variable: DBS penetration; Mean: 15.91; Standard deviation: 11.31; Minimum value: 1.59; Maximum value: 63.64. Variable: DBS provision of local stations; Mean: 0.52; Standard deviation: 0.50; Minimum value: 0.00; Maximum value: 1.00. Variable: Regulation; Mean: 0.36; Standard deviation: 0.48; Minimum value: 0.00; Maximum value: 1.00. Variable: Number of broadcast stations; Mean: 12.00; Standard deviation: 5.64; Minimum value: 1.00; Maximum value: 25.00. Variable: Median income; Mean: 43,965.25; Standard deviation: 16,202.17; Minimum value: 13,529.00; Maximum value: 139,997.00. Variable: Horizontal concentration; Mean: 0.85; Standard deviation: 0.36; Minimum value: 0.00; Maximum value: 1.00. Variable: Vertical relationship; Mean: 0.55; Standard deviation: 0.50; Minimum value: 0.00; Maximum value: 1.00. Variable: Presence of wire-based competitor; Mean: 0.16; Standard deviation: 0.37; Minimum value: 0.00; Maximum value: 1.00. Variable: Presence of MMDS competitor; Mean: 0.01; Standard deviation: 0.10; Minimum value: 0.00; Maximum value: 1.00. Variable: Nonmetropolitan areas; Mean: 0.25; Standard deviation: 0.43; Minimum value: 0.00; Maximum value: 1.00. Variable: Urbanization; Mean: 73.53; Standard deviation: 28.12; Minimum value: 0.00; Maximum value: 100.00. Variable: Percentage of multiple dwelling units; Mean: 14.38; Standard deviation: 13.70; Minimum value: 0.00; Maximum value: 98.12. Variable: Age of cable franchise; Mean: 24.11; Standard deviation: 9.52; Minimum value: 2.00; Maximum value: 50.00. Variable: Homes passed by cable system; Mean: 181,024.81; Standard deviation: 235,085.38; Minimum value: 30.00; Maximum value: 1,260,734.00. Variable: Cable system megahertz; Mean: 638.98; Standard deviation: 172.13; Minimum value: 216.00; Maximum value: 870.00. Variable: Television market households; Mean: 1,459.89; Standard deviation: 1,664.50; Minimum value: 50.00; Maximum