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entitled 'Veteran's Employment and Training Service: Labor Could 
Improve Information on Reemployment Services, Outcomes, and Program 
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Report to Congressional Committees: 

United States Government Accountability Office: 

GAO: 

May 2007: 

Veterans' Employment And Training Service: 

Labor Could Improve Information on Reemployment Services, Outcomes, and 
Program Impact: 

GAO-07-594: 

GAO Highlights: 

Highlights of GAO-07-594, a report to congressional committees 

Why GAO Did This Study: 

In 2002, Congress enacted the Jobs for Veterans Act (JVA), which 
modified two Department of Labor (Labor) programs that specifically 
target veteran job seekers: the Disabled Veteransí Outreach Program 
(DVOP) and the Local Veteransí Employment Representative (LVER) 
program. However, questions have been raised about the adequacy of 
performance information on services to veterans by these and other 
employment programs. In this report, GAO examined (1) the extent to 
which DVOP and LVER performance information reflects services and 
outcomes for veterans; (2) the extent to which performance information 
on veterans paints a clear picture of their use of one-stop services; 
and (3) what Labor is doing to improve the quality of performance data 
and better understand program impact and outcomes for veterans. 

What GAO Found: 

Performance information for the DVOP and LVER programs provides some 
sense of services and outcomes for veterans, but is weakened by several 
factors. In July 2005, Labor adopted new performance measures for the 
programs, but not all have been fully implemented. For example, states 
are held accountable for helping veterans get and keep jobs, but are 
not yet held accountable for their average earnings once employed, as 
they are for other programs. Additionally, having separate performance 
measures for the DVOP and LVER programs fails to acknowledge the 
similarity of the populations they serve and duties they perform. 
Furthermore, it is difficult to assess outcomes over time or across 
states because of frequent changes in reporting requirements that 
prevent establishing reliable trend data. Laborís data on veteran job 
seekers paint an unclear picture of their use of other employment and 
training services in the one-stop system, despite the use of common 
performance measures across programs. Although many veterans use 
services other than those provided by the DVOP and LVER programs, key 
employment programs vary in how well their data on veteran job seekers 
are shared across programs, making it difficult to know how many 
veterans are served. In addition, statutory differences in the 
definitions of veterans hinder efforts to standardize data across 
employment programs. Moreover, Labor has no means of assessing whether 
priority of service for veterans has been implemented in various 
employment programs. Labor has taken some steps to improve the quality 
of performance data and better understand outcomes for veterans. For 
example, Labor requires states to validate key performance data. Labor 
has also planned an integrated data reporting system that would track 
individual veteransí progress through the one-stop system. However, 
states have raised concerns about the timelines and its current 
implementation date is unclear. Furthermore, while outcome information 
on veterans is helpful, it cannot measure whether the outcomes are due 
to the program or other factors. While Labor has sponsored research on 
services to veterans, it has not yet conducted the impact evaluation 
required by law to assess the effectiveness of one-stop services. 

Figure: Percentage of Disabled and Recently Separated Veterans Served 
by the DVOP and LVER Programs, Program Year 2005: 

[See PDF for Image] 

Source: GAO analysis of Labor information. 

[End of figure] 

What GAO Recommends: 

GAO is making a number of recommendations to improve the performance 
measurement system for the DVOP and LVER programs and to better 
understand services and their impact for job seekers in the one-stop 
system, including veterans. 

Labor generally agreed with the reportís findings, conclusions, and 
recommendations. 

[Hyperlink, http://www.gao.gov/cgi-bin/getrpt?GAO-07-594]. 

To view the full product, including the scope and methodology, click on 
the link above. For more information, contact Sigurd Nilsen at (202) 
512-7215 or nilsens@gao.gov. 

[End of section] 

Contents: 

Letter: 

Results in Brief: 

Background: 

DVOP and LVER Performance Information Is Weakened by Several Factors: 

Available Data Paint an Unclear Picture of Veterans' Use of One-Stop 
Services: 

Labor Has Taken Steps to Better Understand Veterans' Outcomes, but the 
Programs' Impact Remains Unknown: 

Conclusions: 

Recommendations for Executive Action: 

Agency Comments and Our Evaluation: 

Appendix I: Objectives, Scope, and Methodology: 

Appendix II: Summary of State Performance in the DVOP and LVER Programs 
for Benchmark Program Year 2005 and Negotiated Goals for Program Year 
2006: 

Appendix III: Summary of State-Negotiated Goals and Performance for 
Veterans in the Employment Service, Program Year 2005: 

Appendix IV: Comments from the Department of Labor: 

Appendix V: GAO Contact and Staff Acknowledgments: 

Related GAO Products: 

Tables: 

Table 1: Selected Responsibilities of DVOP Specialists and LVER Staff: 

Table 2: Common Measures Adopted by Labor's Employment and Training 
Programs: 

Table 3: Performance Measures for the DVOP and LVER Programs: 

Table 4: DVOP Specialists and LVER Staff Served Similar Proportions of 
Recently Separated and Disabled Participants in Program Year 2005: 

Table 5: Differences between Veteran Definitions in Employment and 
Training Programs: 

Table 6: States and Local Areas in Our Study: 

Table 7: Summary of State Performance in the DVOP Program for Benchmark 
Program Year 2005 and Negotiated Goals for Program Year 2006: 

Table 8: Summary of State Performance in the LVER Program for Benchmark 
Program Year 2005 and Negotiated Goals for Program Year 2006: 

Table 9: State-Negotiated Goals and Performance for Veterans in the 
Employment Service, Program Year 2005: 

Figures: 

Figure 1: A Large Proportion of Disabled and Recently Separated 
Veterans Are Not Captured in Performance Measures for Those Populations 
(Program Year 2005): 

Figure 2: Changes to Performance Information over Time for the DVOP and 
LVER Programs: 

Figure 3: Veterans Can Access Multiple Employment Services in the One- 
Stop System: 

Figure 4: Many States Report That DVOP Specialists or LVER Staff See 
Half or Fewer of Veterans That Come into One-Stop Centers: 

Figure 5: Percentage of States Responding that Different Definitions 
Affect the Coordination of Services to Veterans: 

Figure 6: Most State Workforce Agencies Report That Their State Systems 
Take Certain Steps to Ensure the Accuracy and Reliability of Employment 
Service, DVOP, and LVER Data: 

Abbreviations: 

DVOP: Disabled Veterans' Outreach Program: 
EER: entered employment rate: 
EMILE: ETA Management Information and Longitudinal Evaluation system: 
ERR: employment retention rate: 
ETA: Employment and Training Administration: 
JVA: Jobs for Veterans Act: 
LVER: Local Veterans' Employment Representative: 
NASWA: National Association of State Workforce Agencies: 
OMB: Office of Management and Budget: 
TAA: Trade Adjustment Assistance: 
UI: Unemployment Insurance: 
VA: Department of Veterans Affairs: 
VETS: Veterans' Employment and Training Service: 
WIA: Workforce Investment Act: 
WIASRD: Workforce Investment Act Standardized Record Data: 
WISPR: Workforce Investment Streamlined Performance Reporting System: 
WRIS: Wage Record Interchange System: 

United States Government Accountability Office: 
Washington, DC 20548: 

May 24, 2007: 

The Honorable Daniel K. Akaka: 
Chairman: 
The Honorable Larry E. Craig: 
Ranking Member: 
Committee on Veterans' Affairs: 
U.S. Senate: 

The Honorable Bob Filner: 
Chairman: 
Committee on Veterans' Affairs: 
House of Representatives: 

Approximately 700,000 veterans are unemployed in any given month, and 
roughly 200,000 service members leave active duty and transition to 
civilian life each year, according to the Department of Labor (Labor). 
While their unemployment rate is similar to that of the general 
population, some veterans have special needs in transitioning to the 
civilian labor market. Labor has long provided assistance to veterans 
to help them succeed in this endeavor. In 2002, Congress enacted the 
Jobs for Veterans Act (JVA) to improve employment and training services 
for veterans by better integrating them into the comprehensive service 
delivery system, or one-stop system, created under the Workforce 
Investment Act (WIA) of 1998. JVA modified two Labor programs that 
specifically target veteran job seekers and that are administered by 
the Veterans' Employment and Training Service (VETS)--the Disabled 
Veterans' Outreach Program (DVOP) and the Local Veterans' Employment 
Representative (LVER) program--and consolidated the funding into a 
single grant to states. These two programs were funded at about $155 
million in fiscal year 2006, and served over 715,000 veterans 
nationwide in the most recent program year. JVA addressed concerns 
raised by some that the programs were overly prescriptive and did not 
provide states the flexibility to determine the best way to serve 
veteran job seekers. Instead, JVA identified broad roles and 
responsibilities of DVOP and LVER staff while giving states flexibility 
to determine the number of staff for each program. In addition, the law 
required the implementation of a comprehensive performance 
accountability system that included performance measures for the two 
programs--consistent with those under WIA--and enhanced accountability 
for veteran services in the one-stop system. Moreover, many veterans 
receive reemployment services from programs other than the DVOP and 
LVER, and JVA stipulated that veterans served by these other programs 
be given preference over nonveterans, as long as they meet the 
eligibility requirements. These programs--administered by a separate 
office within Labor, the Employment and Training Administration (ETA)-
-include the WIA Adult and Dislocated Worker programs, the Wagner- 
Peyser-funded Employment Service, and other key employment programs. 

To implement JVA, VETS adopted a set of common performance measures in 
July 2005, similar to those adopted by other employment and training 
programs. Each quarter, states report a wide range of data to Labor on 
demographics, services, and outcomes for veterans in the DVOP and LVER 
programs. States are specifically held accountable for certain 
employment-related outcomes for all veterans--whether veteran 
participants get and keep jobs--and separately, for the outcomes of 
some disabled and recently separated veterans. JVA requires Labor to 
include information in its annual report to Congress on whether 
veterans are receiving priority and are being fully served by 
employment and training programs. However, questions have been raised 
about whether available performance information accurately reflects 
services and outcomes for veterans. Moreover, outcome information alone 
cannot be used to evaluate the effectiveness--or impact--of employment 
services for veterans. Program outcomes may be attributable to factors 
other than a program's services, such as local labor market conditions. 
In view of these concerns and the changes to the performance 
accountability system resulting from the Jobs for Veterans Act, you 
requested that we review the performance information collected on 
employment and training programs that serve veterans. Specifically, we 
examined (1) the extent to which DVOP and LVER performance information 
reflects services and outcomes for veterans served by these programs; 
(2) the extent to which performance information on veterans served by 
other key programs paints a clear picture of veterans' use of one-stop 
services and (3) what Labor is doing to improve the quality of 
performance data and better understand outcomes for veteran job 
seekers. 

To determine the extent to which available performance information 
reflects services and outcomes for veteran job seekers, we administered 
a nationwide Web-based survey to state workforce administrators in all 
50 states and the District of Columbia. We received responses from all 
51 administrators. In addition, we analyzed performance data from the 
relevant programs and reviewed Labor's program guidance. To better 
understand state and local variation in employment programs serving 
veterans, we conducted site visits to three states: New Hampshire, 
California, and Tennessee. We selected these states based on a range of 
criteria, including geographic dispersion, state size and veteran 
demographics, recent state performance in veterans' programs, and 
recommendations by Labor and the National Association of State 
Workforce Agencies. Our site visits included interviews with state 
workforce agency officials, the federal Director of Veterans' 
Employment and Training for each state, one-stop managers, and DVOP and 
LVER program staff. Additionally, we interviewed Labor officials from 
both VETS and ETA. As part of this effort, we conducted interviews with 
all six Regional Administrators of Veterans' Employment and Training to 
help understand regional variation in the programs. Finally, we 
reviewed literature on attributes of successful performance measures, 
including our previous work.[Footnote 1] For a detailed discussion of 
our scope and methodology, see appendix I. We conducted our review from 
May 2006 to April 2007 in accordance with generally accepted government 
auditing standards. 

Results in Brief: 

Performance measures and data for the DVOP and LVER programs generally 
reflect veterans' services and outcomes, but are weakened by several 
factors. The new performance measures, in place since July 2005, 
provide information on some outcomes for veterans, but have not been 
fully implemented. For example, states are held accountable for helping 
veterans get and keep jobs, but are not yet held accountable for 
veterans' average earnings, as they are for other employment and 
training programs. Additionally, the current performance measures do 
not include a method to weight the successful outcomes of veterans who 
are harder to serve, such as those with barriers to employment, as 
required by JVA. Labor developed but has not implemented such a method-
-which could better reflect the difficulty of serving these veterans-- 
because the system was seen as too complicated for field staff. In 
addition, neither the performance measures nor the data reported to 
Labor reflect the full range of services that DVOP and LVER staff 
provide to veterans. For example, the current measures hold only DVOP 
specialists accountable for disabled veterans' employment and 
retention, but LVER staff also serve a large number of disabled 
veterans who are not counted in those measures. Similarly, only LVER 
staff are measured on outcomes for recently separated veterans, 
although DVOP specialists serve roughly the same number of recently 
separated veterans. Also, while states collect a wide range of 
performance data on services and outcomes for veterans, the data 
reported to Labor do not currently include information on outreach to 
employers, a key program activity. Furthermore, it is difficult to 
assess outcomes over time, in part because of frequent changes in 
states' reporting requirements that prevent establishing reliable trend 
data. 

Labor's data on services and outcomes for veteran job seekers paint an 
unclear picture of veterans' use of employment and training services in 
the one-stop system. Despite the shared use of common performance 
measures, key employment and training programs vary in the extent to 
which their data on veteran participants are integrated or shared with 
other programs. As a result, many states may not know how many veterans 
they serve through the one-stop system. For example, most states 
reported that veteran job seekers receive initial assistance from the 
Employment Service, which uses the same reporting system as the DVOP 
and LVER programs and produces separate quarterly reports on services 
and outcomes for veterans. However, states use a different reporting 
system for WIA, and fewer than half the states told us that they do not 
match WIA and Employment Service records to obtain an unduplicated 
count of veterans served by those programs. In addition, Labor and some 
state officials we surveyed reported that statutory differences in the 
way veterans are defined for purposes of program eligibility make it 
difficult to standardize data across employment programs. For example, 
a veteran is generally defined for the DVOP and LVER programs as an 
individual who served on active duty for more than 180 days, while WIA 
does not specify a length of time in service. About half of states 
claimed that the conflicting definitions in various employment programs 
complicate data entry, referrals to other programs, and the 
implementation of priority of service. Moreover, Labor has no method of 
gauging the extent to which priority of service for veterans has been 
implemented in various employment programs, despite JVA's requirement 
that the agency include this information in its annual report to 
Congress. 

Labor has taken some steps to improve the quality of performance data 
and better understand veterans' services and outcomes, but the overall 
impact of employment services for veterans is unknown. Labor has 
developed processes to enhance data quality. For example, ETA requires 
states to validate some key performance data reported for Employment 
Service and WIA-funded programs. In addition, ETA and VETS have begun 
to work together on issues of data quality by, for example, conducting 
joint monitoring visits to states that include an examination of the 
data. Furthermore, Labor's planned implementation of an integrated data 
reporting system could greatly enhance the understanding of veterans' 
services and outcomes. The new system is designed to integrate and 
expand data reporting across multiple employment programs, including 
the Employment Service, WIA, Trade Adjustment Assistance (TAA), and the 
DVOP and LVER programs. Using this system, for the first time, Labor 
and states would be able to track individual veterans' progress through 
different programs in the one-stop system. However, according to a 
Labor official, states have expressed concerns about the time needed to 
implement such a system, and the timeline for implementation remains 
unclear. Furthermore, while outcome information on veteran job seekers 
helps assess whether individuals are achieving their intended goals-- 
such as obtaining employment--it cannot measure whether the outcomes 
are a direct result of program participation, rather than external 
factors. Labor has sponsored research on services to veterans. However, 
it has not conducted an impact evaluation, as required under WIA, to 
assess the effectiveness of one-stop services. Such a study should 
include impacts for key participant groups, including veterans. We 
recommended in a prior report that Labor take steps to conduct such an 
evaluation, but there has been no action to date. 

To improve performance information on veteran job seekers, we are 
making a number of recommendations to Labor regarding changes to the 
performance measures for the DVOP and LVER programs, standardization of 
the different veteran definitions in employment programs, guidance on 
Labor's proposed integrated data-reporting system, and inclusion of 
veterans' services in an impact evaluation. In its comments, Labor 
generally concurred with our findings, conclusions, and 
recommendations. 

Background: 

The nation's veteran job seekers receive employment and training 
services from programs overseen by two agencies within Labor--the 
Veterans' Employment and Training Service and the Employment and 
Training Administration. General employment services fall under the 
purview of ETA, which administers the Wagner-Peyser-funded Employment 
Service program, providing a national system of public employment 
services to all individuals seeking employment--including veterans. 
Thus, those veterans considered job ready and not in need of intensive 
services may be served by Employment Service staff and receive such 
services as assessment, counseling, job readiness evaluation, and 
placement. ETA carries out its Employment Service program through 
workforce agencies in each state. In fiscal year 2006, the Employment 
Service program provided a total of about $716 million to states. 

While ETA administers programs that serve the general population, 
including veterans, VETS administers the DVOP and LVER programs, which 
focus exclusively on serving veterans, often providing more intensive 
services than the Employment Service does. Like ETA, VETS carries out 
its responsibilities through a nationwide network that includes 
representation in each of Labor's six regions and staff in each state. 
The Office of the Assistant Secretary for VETS administers the agency's 
activities through regional administrators and state directors. The 
DVOP specialists and LVER staff, whose positions are funded by VETS, 
are part of states' public employment services. In fiscal year 2006, 
the DVOP and LVER programs were funded at about $155 million. In the 
most recent program year--program year 2005, which spanned July 1, 
2005, to June 30, 2006--the Employment Service, together with the DVOP 
and LVER programs, reported serving about 1.32 million veterans 
nationwide, of whom over 715,000 were served by DVOP specialists and 
LVER staff. 

The Employment Service and the DVOP and LVER programs are mandatory 
partners in the one-stop system under WIA--where services are provided 
by a range of employment and training programs in a single location. 
Veterans, along with other eligible job seekers, may receive services 
from other mandatory one-stop partners, such as WIA-funded training or 
Trade Adjustment Assistance.[Footnote 2] Additionally, job seekers, 
including veterans, may use the one-stop centers' computers and other 
resources without staff assistance, and in many places may access one- 
stop services online from home. Department of Veterans Affairs (VA) 
programs are not mandatory partners in the one-stop system, but do 
participate at some locations. 

Jobs for Veterans Act Reforms: 

In 2002, the Jobs for Veterans Act amended Title 38 of the U.S. Code-- 
which governs the DVOP and LVER programs--and by doing so, introduced 
an array of reforms to the way employment and training services are 
provided to veterans.[Footnote 3] JVA sought to address concerns that 
the programs were overly prescriptive by providing states with enhanced 
flexibility to determine the best way to serve veteran job seekers. 
Among its reforms, JVA: 

* redefined the DVOP specialist and LVER staff roles but gave states 
flexibility in deciding their duties; 

* established a single state grant and a new funding formula that 
allowed states to determine the mix of DVOP specialists and LVER staff; 

* required a comprehensive performance accountability system consistent 
with WIA performance measures; 

* required that veterans receive priority over other job seekers in all 
Labor job training programs, not just the Employment Service;[Footnote 
4] and: 

* required that VETS include information in its annual report to 
Congress on employment services to veterans throughout the one-stop 
system. 

JVA identified broad roles and responsibilities of DVOP specialists and 
LVER staff. For example, DVOP specialists are to focus on providing 
intensive services to eligible veterans, giving priority to disabled 
veterans and those with other barriers to employment. LVER staff are to 
focus on conducting outreach to employers to assist veterans in gaining 
employment, as well as facilitating employment, training, and placement 
services given to veterans. State workforce agencies receive a single 
veterans' program grant to fund both programs; the amount each state 
receives is determined in part by the size of the veteran population 
within each state. State agencies then decide how to distribute the 
amount they receive between the two programs. Table 1 lists selected 
responsibilities of DVOP specialists and LVER staff as set forth in 
Labor guidance. 

Table 1: Selected Responsibilities of DVOP Specialists and LVER Staff: 

Unique responsibilities; 
DVOP specialists: 
* Facilitate intensive services to veterans with special employment and 
training needs; 
* Target services to disabled veterans and veterans with other barriers 
to employment, such as homeless veterans; 
LVER staff: 
* Promote veterans' skills and experience and advocate for veterans 
with employers through activities such as job fairs; 
* Facilitate and maintain regular contact with employers. 

Shared responsibilities; 
DVOP specialists: 
Both DVOP specialists and LVER staff may; 
* Provide a full range of employment and training services to veterans; 
* Facilitate employment workshops for those leaving the military. 

Source: GAO analysis of Labor data. 

[End of table] 

JVA also stipulated that veteran job seekers must receive priority over 
other job seekers in any job training program administered by Labor. 
Labor's guidance requires states to explain how veterans will be given 
priority and how veterans' services will be provided through the 
state's one-stop system. For programs that target particular 
populations, such as seniors or low-income individuals, veterans' 
priority is applied after any other mandatory eligibility provisions 
are met. 

Changes to the DVOP and LVER Performance Information: 

Like other Labor employment and training programs, the DVOP and LVER 
programs have experienced changes both in the way outcomes are tracked 
and in the measures used to assess performance. Specifically, in 1998, 
WIA required that states use automated unemployment insurance wage 
records to track employment-related outcomes. Formerly, to obtain data 
on outcomes, states relied on a manual follow-up process using 
administrative records or contacts with job seekers. To conform to WIA, 
VETS moved from such a manual follow-up system to the new automated 
process in 2002. 

The measures that Labor uses to assess performance in the DVOP and LVER 
programs have also changed over time, gradually reflecting more 
emphasis on outcome-based measures. Before passage of the JVA in 2002, 
for example, some of the measures used for the DVOP and LVER programs 
focused more on services received--such as the number of veterans in 
training or receiving counseling--than on outcomes achieved. In 2002, 
JVA required that Labor develop a comprehensive performance 
accountability system and required that the new system measure 
performance in a way that is consistent with WIA. In 2003, VETS adopted 
performance measures for the DVOP and LVER programs based on those then 
used in WIA. In 2005, in response to an Office of Management and Budget 
(OMB) initiative, Labor began requiring states to implement common 
performance measures for its employment and training programs, 
including the DVOP and LVER programs, the Employment Service, and WIA. 
OMB established a set of common measures to be applied to most 
federally funded job training programs that share similar goals. Labor 
further defined the common measures for all of its Employment and 
Training Administration programs, applying three measures to each of 
its adult programs (see table 2). 

Table 2: Common Measures Adopted by Labor's Employment and Training 
Programs: 

Common measure: Entered employment rate; 
Definition: The number of participants employed in the first quarter 
after exiting the program, divided by the total number of participants 
who exit the program during the quarter. 

Common measure: Employment retention rate; 
Definition: Of those participants who are employed in the first quarter 
after exiting the program, the number employed in both the second and 
third quarters after exit, divided by the number of participants 
employed in the first quarter after the quarter of exit. 

Common measure: Average earnings; 
Definition: Of those participants who are employed after the first, 
second, and third quarter after the exit quarter, total earnings in the 
second quarter plus total earnings in the third quarter after the exit 
quarter divided by the number of adult participants who exit during the 
quarter. 

Source: Labor. 

[End of table] 

In applying the common measures to its programs, VETS also developed 
additional measures to emphasize outcomes for disabled veterans in the 
DVOP program and outcomes for recently separated veterans in the LVER 
program. 

Data Reporting: 

Labor collects performance data for the DVOP and LVER programs on a 
quarterly basis from state workforce agencies. The state agencies use 
report formats developed by Labor to provide detailed tabulations of 
aggregate information on the characteristics of veteran participants, 
services, and outcomes for the two programs, including data showing 
states' performance using the common measures. The state agencies 
provide this information to Labor in three separate reports: one for 
the DVOP program, one for the LVER program, and one representing an 
unduplicated count for both programs. 

Furthermore, Labor collects additional information on veterans who 
participate in other Labor programs. For example, ETA collects 
performance data for the Employment Service on all participants on a 
quarterly basis from state workforce agencies, and these reports break 
out services and outcomes for veteran participants. States submit their 
quarterly reports for the Employment Service and the DVOP and LVER 
programs through the same Labor reporting system. 

The Role of Impact Evaluations in Assessing Program Outcomes: 

Information on the services a program has provided and the outcomes 
obtained by program participants are necessary to assess program 
impacts. However, this information is not sufficient to measure program 
impacts--the outcomes may be due to other external factors such as 
local labor market conditions. While impact evaluations allow one to 
isolate a program's effect on the outcomes of participants, there are 
several approaches to conducting such evaluations. The experimental 
method is often considered the most rigorous method for conducting 
impact evaluations. In the experimental method, participants are 
randomly assigned to two groups--one that receives a program service 
(or treatment) and one that does not (control group). The resulting 
outcome data on both groups are compared and the difference in outcomes 
between the groups is taken to demonstrate the programs impact. 
However, it is not always feasible to use the experimental method for 
assessing program impacts. Alternatively, researchers may use a quasi- 
experimental approach in which program participation is not randomly 
assigned. One approach, often called a comparison group study, compares 
outcome data for individuals who participated in the program with data 
on others who did not participate for various reasons. In a comparison 
group study, it is important to find ways to minimize, or statistically 
control for, any differences between the two groups. According to OMB, 
well-matched comparison group studies, under certain circumstances, can 
approach the rigor of the experimental method, and it recommends 
considering this method if random assignment is not feasible or 
appropriate. 

Under WIA, Labor was required to conduct at least one impact evaluation 
of program services by 2005. In a 2004 report, we found that Labor had 
not yet begun such an evaluation, and recommended that the agency 
comply with this statutory requirement and help federal, state, and 
local policy makers understand what services are most effective for 
improving employment-related outcomes.[Footnote 5] 

DVOP and LVER Performance Information Is Weakened by Several Factors: 

The DVOP and LVER programs' performance information is weakened by 
several factors, including implementation challenges and frequent 
changes to performance reporting requirements. In July 2005, Labor 
implemented new performance measures, which provide information on some 
outcomes for veterans. However, not all performance measures have been 
fully implemented. Additionally, neither the performance measures nor 
the data reported to Labor reflect the full range of services that DVOP 
specialists and LVER staff provide to veteran job seekers. Furthermore, 
it is difficult to assess outcomes over time or across states because 
of frequent changes in states' reporting requirements that prevent 
establishing reliable trend data. 

The New Performance Measures Provide Information on Some Outcomes for 
Veterans, but Have Not Been Fully Implemented: 

In July 2005, the DVOP and LVER programs adopted the Office of 
Management and Budget's common measures, along with other employment 
programs, including WIA and the Employment Service. Specifically, 
states implemented measures that track whether veterans obtain and keep 
jobs after receiving services through these programs, but they have not 
yet implemented a measure to track veterans' earnings. States are held 
accountable for four separate measures in each program that focus on 
outcomes attained by veterans (see table 3). For the DVOP program, 
states are held accountable for employment and retention for all 
veterans served by the program, as well as for disabled veterans. For 
the LVER program, states are assessed on employment and retention for 
all veterans, as well as for recently separated veterans. Currently, 
all states collect and report data to Labor for calculating performance 
attainment and negotiating state goals for these eight 
measures.[Footnote 6] 

Table 3: Performance Measures for the DVOP and LVER Programs: 

Program: DVOP; 
Type of measure: Entered employment rate; 
All veterans: Check; 
Disabled veterans: Check; 
Recently separated veterans: [Empty]. 

Program: DVOP; 
Type of measure: Employment retention rate; 
All veterans: Check; 
Disabled veterans: Check; 
Recently separated veterans: [Empty]. 

Program: LVER; 
Type of measure: Entered employment rate; 
All veterans: Check; 
Disabled veterans: [Empty]; 
Recently separated veterans: Check. 

Program: LVER; 
Type of measure: Employment retention rate; 
All veterans: Check; 
Disabled veterans: [Empty]; 
Recently separated veterans: Check. 

Source: Labor. 

[End of table] 

However, states are not yet held accountable for an additional common 
measure--veterans' average earnings--in either the DVOP or the LVER 
programs. Other employment and training programs, such as WIA and the 
Employment Service, include an average earnings measure for which 
states are accountable. For the DVOP and LVER programs, however, 
calculating the average earnings was not as straightforward as Labor 
had anticipated. A VETS official told us that the agency will calculate 
baseline data for average earnings during the current program year, but 
Labor will not establish goals and states will not be held accountable 
for their performance on this measure until the following year--program 
year 2007--at the earliest. 

Furthermore, Labor has not adopted a system to give more weight to 
successful outcomes for veterans who have substantial barriers to 
employment, such as a disability. JVA required Labor to weight 
performance measures to provide special consideration to veterans 
requiring intensive services, as well as disabled veterans. Such a 
weighting system would compensate for the fact that veterans with 
barriers to employment may need more assistance than others in finding 
jobs. It would also provide an incentive for program staff to help 
veterans with severe barriers to employment. For example, if a veteran 
has a disability and requires intensive case management services, his 
or her successful outcomes would have a greater effect on a state's 
overall performance than those of other veterans with fewer barriers. 
Following JVA's enactment, Labor formed a work group to develop a 
weighting system for the DVOP and LVER performance measures. On the 
basis of the group's work, the agency issued guidance to introduce the 
weighted measures to states in June 2003, with the expectation of 
implementing them soon after. However, after further review, a Labor 
official told us the agency did not implement the weights in order to 
give states time to fully implement other reporting changes. At this 
time, it is not clear whether Labor will implement this system in the 
future. 

Performance Measures and the Data Reported to Labor Do Not Reflect the 
Full Range of Staff Services: 

Although DVOP specialists and LVER staff perform similar duties for all 
types of veterans in most states, the current performance measures hold 
the two programs accountable for different groups of veterans. JVA and 
Labor's guidance outline the key responsibilities and target 
populations for DVOP specialists and LVER staff, but also allow for 
some flexibility in their roles and responsibilities. Both DVOP and 
LVER staff are expected to serve the general veteran population, but 
DVOP specialists are also expected to target their services toward 
veterans who have greater barriers to employment and need intensive 
case management, including disabled veterans. JVA specifies that LVER 
staff focus on conducting outreach to employers and assisting all 
veteran job seekers. In addition, Labor has recently added the 
expectation that LVER staff focus their responsibilities on assisting 
recently separated veterans. As a result of these expectations, Labor 
separately holds DVOP specialists accountable for the outcomes achieved 
by the disabled veterans they serve, and LVER staff for the outcomes of 
the recently separated veterans they serve. 

In practice, however, both programs' staff serve similar veteran 
populations. In program year 2005, for example, 14 percent of veterans 
served by the DVOP program were disabled and 21 percent were recently 
separated. For the LVER program, 10 percent of veterans served were 
disabled and 19 percent were recently separated (see table 4). States 
acknowledged this similarity in our survey as well. Over a third of 
states responded that DVOP and LVER staff are equally likely to serve 
disabled veterans, while about half of states responded that the two 
programs' staff are equally likely to serve recently separated 
veterans. 

Table 4: DVOP Specialists and LVER Staff Served Similar Proportions of 
Recently Separated and Disabled Participants in Program Year 2005: 

Served by DVOPs; 
Veterans: Recently separated: Number: 78,843; 
Veterans: Recently separated: Percentage: 21; 
Veterans: Disabled: Number: 52,331; 
Veterans: Disabled: Percentage: 14; 
Veterans: Total served: 382,144. 

Served by LVERs; 
Veterans: Recently separated: Number: 78,379; 
Veterans: Recently separated: Percentage: 19; 
Veterans: Disabled: Number: 41,847; 
Veterans: Disabled: Percentage: 10; 
Veterans: Total served: 408,837. 

Source: Labor. 

Note: These numbers include 49 states, the District of Columbia, and 
Puerto Rico. They do not include Pennsylvania because it is piloting a 
new reporting system and currently not submitting the standard 
quarterly reports for the DVOP and LVER programs. 

[End of table] 

In addition to finding similarity in populations served, we also found 
some similarity in activities carried out by DVOP and LVER staff. 
States reported that the three activities on which DVOP specialists 
spend the most time include: 

* providing intensive case management services, 

* conducting an initial assessment or interview, and: 

* assisting with job search activities. 

The top three activities LVER staff perform include: 

* conducting outreach to employers, 

* assisting with job search activities, and: 

* conducting an initial assessment or interview. 

This division of duties appears to reflect the different focuses of the 
two programs, as well as the flexibility under JVA for states to decide 
on staff duties. However, almost 85 percent of states responded that 
DVOP specialists conduct outreach to employers, a focus of the LVER 
program. Additionally, almost 60 percent of states responded that LVER 
staff provide intensive services, a primary focus of the DVOP program. 

In our site visits, we found that this similarity in staff roles and 
target populations exists in part because some one-stop centers have 
only a single DVOP specialist or LVER staff on duty at any given time. 
In these particular one-stop centers, the same employee is responsible 
for serving all groups of veterans and carrying out job roles for both 
programs. Even in centers with more than one staff person, veterans 
tend to be served by whichever staff person is available at that time. 
Program staff in several centers told us that recently separated 
veterans were not specifically directed to LVER staff for services, nor 
were disabled veterans directed to DVOP staff. This sharing of duties 
may be due, in part, to changes in staffing levels. More than half of 
states reported a decrease in the number of full-time DVOP specialists 
or LVER staff over the last 2 years, and most attributed this decline 
to the size of their state grant for the programs. 

Nevertheless, this similarity in roles and populations served causes 
the current performance measures to present an incomplete view of 
outcomes for disabled and recently separated veterans in the DVOP and 
LVER programs. The large numbers of disabled veterans served by the 
LVER program and recently separated veterans served by the DVOP program 
are not included in the set of measures that focus on the outcomes of 
those populations (see fig. 1). 

Figure 1: A Large Proportion of Disabled and Recently Separated 
Veterans Are Not Captured in Performance Measures for Those Populations 
(Program Year 2005): 

[See PDF for image] 

Source: GAO analysis of Labor information. 

[End of figure] 

Beyond the measures for disabled and recently separated veterans, 
having separate measures for the DVOP and LVER programs obscures the 
overall picture of outcomes to veterans, given the similarity between 
many of the program activities and the reality of how the programs 
operate. According to our survey, almost half the states would like 
Labor to consolidate the performance measures for the DVOP and LVER 
programs. 

While the performance measures present an incomplete view of the 
outcomes for veterans, the data that states are required to report to 
Labor do not reflect the full range of staff services. Labor requires 
states to report a wide range of data for the DVOP and LVER programs, 
including information on veteran characteristics--such as age and 
disability status--and staff services provided--such as intensive 
services and referrals to other programs. However, Labor does not 
require data on employer outreach activities, despite JVA's designation 
of employer outreach as a primary job responsibility of LVER staff. 
Consequently, Labor and states cannot formally monitor the extent to 
which staff perform this activity. Some states, however, collect these 
data for their own use. According to our survey, almost half of states 
currently collect employer-related information for the DVOP and LVER 
programs, and over 75 percent of states reported that it would be 
helpful to collect these data. 

In addition, even though the data reported to Labor generally reflect 
services and outcomes for veterans, these data are aggregate tallies 
and do not show services provided to individual veterans. For example, 
each state's quarterly reports reflect the sum of all services provided 
and do not show the number of services provided per veteran or per 
staff person. The current data are useful to provide an overall picture 
of the programs' volume and operations. However, these data provide 
little information about services received by individual veterans or 
delivered by particular veteran staff. 

Performance Data Are Not Comparable over Time or across States: 

In recent years, reporting requirements for the DVOP and LVER programs 
have undergone several significant changes. These changes have moved 
the performance accountability system closer to those of other 
employment and training programs. At the same time, the changes have 
resulted in a lack of reliable trend data. In July 2002, the DVOP and 
LVER programs changed from using administrative follow-up to determine 
veterans' employment outcomes to obtaining information from 
Unemployment Insurance (UI) wage records. In doing so, Labor changed 
its method of calculating outcomes for veterans in the DVOP and LVER 
programs.[Footnote 7] Then, in July 2005, Labor applied the common 
measures to these two programs, refining and standardizing the 
application of UI wage records to determine outcomes. Under the old 
system, Labor calculated entered employment and employment retention 
rates based on the number of veterans who participated in the programs. 
However, under the new system, Labor calculated these rates based on 
how many veterans terminate services and exit the programs. Although 
these changes have standardized the performance measures across 
programs, they have also prevented Labor and states from developing 
consistent, comparable data over the past 5 years. As a result, Labor 
does not have reliable historic data for either program. Figure 2 
illustrates the various changes to the DVOP and LVER programs' 
performance reporting requirements. 

Figure 2: Changes to Performance Information over Time for the DVOP and 
LVER Programs: 

[See PDF for image] 

Source: Labor. 

[End of figure] 

Furthermore, the instability in data collection and reporting has left 
Labor unable to establish a national veterans' entered employment 
standard, as required by JVA. Labor anticipates that it will need at 
least 3 years of stable data to establish the national standard. Once 
it is established, all states will be held accountable to the same 
minimum goal for veterans' entered employment. However, it is unclear 
when Labor will have sufficient data to establish this standard because 
states continue to experience difficulty adjusting to the numerous 
changes. According to our survey, over 70 percent of states reported 
that frequent changes to performance reporting requirements have been 
either a great or very great challenge. 

The data also vary somewhat state by state. For example, the 
application of wage records to calculate veteran outcomes across state 
lines is no longer consistent across states. The Wage Record 
Interchange System (WRIS) allows states to share UI wage records and 
account for job seekers who participate in one state's employment 
programs but get jobs in another state. In recent years, all states but 
one participated in WRIS, which was operated by the nonprofit National 
Association of State Workforce Agencies. In July 2006, Labor assumed 
responsibility for administering WRIS. However, many states have 
withdrawn, in part because of a perceived conflict of interest between 
ETA's role in enforcing federal law and the states' role in protecting 
the confidentiality of their data. As of March 2007, only 30 states 
were participating in the program, and it is unknown if and when the 
other states will enter the data-sharing agreement. As a result, DVOP 
and LVER performance information in almost half the states will not 
include employment outcomes for veterans who found jobs outside the 
states in which they received services. In addition, other reasons 
contribute to data variation by state. Labor allows states flexibility 
in choosing data collection software, which has resulted in some states 
adapting more quickly than others to the recent changes, depending on 
their software capabilities. Several Labor officials told us that 
because of differences in software capabilities, some states' data may 
be more reliable than others'. 

Available Data Paint an Unclear Picture of Veterans' Use of One-Stop 
Services: 

Labor's data on veteran job seekers paint an unclear picture of their 
use of employment and training services in the one-stop system, despite 
the shared use of common performance measures across programs. Although 
many veterans use employment services other than those provided by the 
DVOP and LVER programs, key employment programs vary in how well their 
data on veteran participants are integrated or shared with other 
programs. As a result, many states may not know how many veterans use 
one-stop services. In addition, statutory differences in the way 
veterans are defined for purposes of program eligibility make it 
difficult to standardize data across employment programs. Moreover, 
Labor has no means of assessing whether priority of service for 
veterans has been implemented in various employment programs. 

Veterans Receive Services from Multiple Programs in the One-Stop 
System: 

Many veteran job seekers receive employment services from the DVOP and 
LVER programs. However, some veterans--often the more job-ready--only 
use one-stop services aimed at the general population, such as the 
Employment Service and WIA programs. In addition, some veterans use 
services focused on other subsets of job seekers--such as TAA (see fig. 
3). As a result, performance information on many veterans is collected 
and reported elsewhere in the one-stop system. In fact, 20 states 
reported that about half or fewer of veteran job seekers who access 
employment programs receive services from a DVOP specialist or LVER 
staff, according to our survey (see fig. 4). In addition, some veterans 
obtain services from more than one employment program in the one-stop 
system, all of which use the common measures to assess their 
performance. 

Figure 3: Veterans Can Access Multiple Employment Services in the One- 
Stop System: 

[See PDF for image] 

Source: GAO analysis of Labor information. 

Note: The figure reflects only the services provided by some of the 
mandatory partners in the one-stop system. Other optional partners may 
participate, but the specific optional partners vary by location. 

[End of figure] 

Figure 4: Many States Report That DVOP Specialists or LVER Staff See 
Half or Fewer of Veterans That Come into One-Stop Centers: 

[See PDF for image] 

Source: GAO survey of state workforce administrators. 

[End of figure] 

Data on Veterans' Services Are Well Integrated across Some but Not All 
Programs in the One-Stop System: 

Performance data on veteran job seekers are well integrated or shared 
across some key employment and training programs, but not others, 
despite the mutual use of common measures. As a result, many states may 
not know how many veterans they serve through the one-stop system. Data 
on veterans who access the Employment Service are completely integrated 
with data from the DVOP and LVER programs--they share the same 
reporting system, and DVOP and LVER data are a subset of Employment 
Service data. According to our survey, veteran job seekers in most 
states receive initial assistance from the Employment Service when they 
access the one-stop system. If they are subsequently referred to the 
DVOP and LVER programs, all of their information is housed in the same 
system and an unduplicated count of veterans served between these 
programs can be obtained. In addition, states are held accountable for 
meeting separate goals in the Employment Service for veterans and 
disabled veterans (see app. III). Labor considers these measures to 
reflect veterans' outcomes for the entire one-stop system, as they 
constitute outcomes for all veterans who access the Employment Service, 
DVOP, and LVER programs. Furthermore, they are the best approximation 
of a total count of veterans who access the one-stop system that the 
current data will allow. 

On the other hand, data on veterans served by other one-stop programs 
are not well integrated. States report data to Labor on WIA 
participants who exit the programs, including veterans, using the 
Workforce Investment Act Standardized Record Data (WIASRD) system. 
Although WIASRD contains sufficient information to produce separate 
veteran outcome data for WIA programs, states are not required to 
produce separate veteran reports and are not accountable for meeting 
veteran goals in those programs. In addition, fewer than half the 
states reported that they routinely match WIA and Employment Service 
records to attain an unduplicated count of veterans served by those 
programs. Consequently, veterans who access two different employment 
services may be counted twice in some cases. Data for TAA participants 
are reported to Labor in yet another data system, which does allow 
states to report on the veteran status of participants, but Labor 
officials told us the agency does not currently use veteran outcomes 
from that program for any purpose.[Footnote 8] VETS does not include 
the veteran outcome data from WIA or TAA in its annual report to 
Congress, and Labor officials told us they are exploring ways to better 
use the data. 

In addition, data are not always collected on job seekers who use 
Employment Service or WIA resources without assistance from program 
staff. These self-assisted job seekers--including veterans--access 
services such as labor market or career information either in one-stop 
centers or on home computers, but do not receive active assistance from 
program staff. Historically, some states have collected information on 
these job seekers, while others have not. In our survey, 73 percent of 
states reported that they capture information on all veterans who 
receive self-assisted services through the Employment Service, while 82 
percent of states reported doing so for all veterans who receive self- 
assisted WIA services. Labor has encouraged--but not mandated--states 
to collect information on this group of job seekers, but agency 
officials acknowledged that states continue to vary in how they report 
such data. Labor officials have expressed concern that requiring 
veterans who receive self-assisted services to register for the 
programs might discourage some of them from pursuing the services they 
need. 

Different Veteran Definitions Complicate Efforts to Standardize Data 
and Implement Priority of Service: 

Labor and some state officials we surveyed reported that statutory 
differences in the definitions of veterans for various employment 
programs make it difficult to standardize data across programs. For the 
purposes of the DVOP and LVER programs, an eligible veteran is 
statutorily defined as an individual who served on active duty for more 
than 180 days.[Footnote 9] Labor also uses this definition for the 
Employment Service. WIA, on the other hand, does not specify a length 
of time in service for a person to be considered a veteran. Moreover, 
to qualify as a recently separated veteran in the DVOP and LVER 
programs, a veteran must have left active duty in the last 3 years. By 
contrast, WIA defines recently separated as having left active duty in 
the last 4 years (see table 5). 

Table 5: Differences between Veteran Definitions in Employment and 
Training Programs: 

DVOP, LVER, and Employment Service programs; 
Length of time in service: Served on active duty for a period of more 
than 180 days; 
Recently separated veteran: Up to 3 years after discharge or release 
from active duty; 
Statutory source: 38 U.S.C. 4211. 

WIA programs; 
Length of time in service: No requirement for time in service; 
Recently separated veteran: Up to 4 years after discharge or release 
from active duty; 
Statutory source: Workforce Investment Act of 1998 (29 U.S.C. 2801). 

Source: GAO analysis. 

Note: To be eligible, all programs require that veterans be discharged 
or released from duty under conditions other than dishonorable. 

[End of table] 

These inconsistent definitions have been difficult for Labor and states 
to reconcile with the concept of seamless service delivery and have 
caused some confusion for states as they implement priority of service 
throughout the one-stop system. While JVA requires that veterans 
receive priority over other job seekers in Labor-funded employment and 
training programs, it does not define a veteran for purposes of the 
priority requirement. Labor has interpreted JVA's provisions to mean 
that while veterans are to receive preference in the programs after any 
other statutory eligibility requirements are met, each program must use 
its own statutory definition of a veteran in applying that preference. 
Labor officials told us that one state applied for a waiver in 2006 to 
use a single definition of veterans for all of its employment and 
training programs, but Labor's Solicitor's Office orally denied the 
request. In our survey, approximately half of all states reported that 
the conflicting veteran definitions in various employment programs 
complicate data entry, referrals to other programs, and the 
implementation of priority of service. In addition, about a third of 
the states claimed that the definitions created gaps in services for 
veteran clients as they moved among employment programs (see fig. 5). 
For example, if a veteran receives services from WIA and is 
subsequently referred to the DVOP program but is found ineligible, he 
or she may become discouraged and stop seeking services altogether. 

Figure 5: Percentage of States Responding that Different Definitions 
Affect the Coordination of Services to Veterans: 

[See PDF for image] 

Source: GAO survey of state workforce administrators. 

[End of figure] 

Almost half of states shared their concerns about different definitions 
by providing additional comments in our survey, many of which cited the 
difficulty of providing priority of service under these circumstances. 
For example, one state responded that different definitions often lead 
to inappropriate referrals, resulting in poor customer service and 
frustration for program participants and service providers. Other 
states focused on the burden that competing definitions placed on data 
collection and reporting. For example, one state responded that the 
issue has made it difficult to integrate the state's Employment Service 
and WIA data systems, because the different definitions could lead to 
invalidating the veteran numbers on reports for those programs. Another 
state cited the difficulty in assessing how many veterans were served 
by the state, highlighting the complexity of producing an unduplicated 
count of veterans served by different programs that do not share a 
single definition. States also cited challenges in dealing with other 
agencies that are not mandated partners in the one-stop system. For 
example, two states mentioned that some staff of other agencies' 
programs may hesitate to refer participants to the DVOP and LVER 
programs because they are unsure about participant eligibility. An 
expert on veterans' issues in the states concurred that the different 
eligibility criteria for veterans has been a problem for states and 
told us that a common veteran definition for employment and training 
programs would be an improvement. 

Labor Has No Means of Evaluating Priority of Service for Veterans: 

Despite JVA's mandate, Labor has not produced information on the extent 
to which veterans receive priority of service in all qualified 
employment and training programs. Specifically, JVA required Labor to 
evaluate and report on whether veterans are receiving priority of 
service and are fully served by its employment programs, as well as 
whether the representation of veterans in such programs is in 
proportion to their participation in the labor force. In its fiscal 
year 2005 report, Labor stated that the participation rate for veterans 
in its adult programs was approximately 8.4 percent--slightly higher 
than veterans' participation rates in the U.S. workforce. In addition, 
the agency reported that outcomes for veterans served in these programs 
closely mirrored those of all job seekers in the programs. However, 
Labor has no method of gauging how--and how consistently--priority of 
service is actually applied. Labor officials told us that the highly 
devolved workforce development system makes it very difficult to 
evaluate priority of service, because different programs have multiple 
access points and diverse eligibility criteria that prevent Labor from 
applying a simple measurement technique to each. 

States reported that implementing priority of service has been 
challenging, as has holding one-stop partner programs accountable for 
serving veterans. To supplement federal guidance on this issue, at 
least one state has developed its own guidance for implementing and 
measuring priority of service. Some Regional Directors of VETS told us 
they encouraged the use of that state's guidance as a model for 
assessing priority of service for states in their own regions. We do 
not know when Labor will develop further guidance on the issue. 
However, in December 2006, Congress passed the Veterans Benefits, 
Health Care, and Information Technology Act of 2006, which included a 
requirement that Labor release regulations on implementing priority of 
service within 2 years. In addition, the agency has begun planning a 
study of priority of service in response to our prior report.[Footnote 
10] According to Labor officials, the study will combine a survey of 
participants with a process evaluation and an analysis of outcomes. 
Labor does not yet know when the study will get under way. 

Labor Has Taken Steps to Better Understand Veterans' Outcomes, but the 
Programs' Impact Remains Unknown: 

Labor has taken some steps to improve the quality of performance data 
and better understand veterans' services and outcomes, but the overall 
impact of employment services for veterans is unknown. Labor has 
developed some processes to enhance data quality. For example, Labor's 
ETA requires states to validate some data in key programs. Furthermore, 
Labor plans to implement an integrated data-reporting system that would 
allow Labor and states to track individual veterans' progress through 
different programs in the one-stop system. Additionally, the new system 
would expand data collection by, for example, collecting more data on 
services to employers. However, states have raised concerns about the 
challenge of meeting the system's planned implementation date, and the 
timeline for implementation remains unclear. Furthermore, while 
performance information helps assess whether individuals are achieving 
their intended outcomes--such as obtaining employment--it cannot 
measure whether the outcomes are a direct result of program 
participation, rather than external factors. To measure the effects of 
a program, it is necessary to conduct an impact evaluation that would 
seek to assess whether the program itself led to participant outcomes. 
Labor has sponsored research on services to veterans. However, it has 
not conducted an impact evaluation, as required under WIA, to assess 
the effectiveness of one-stop services. Such a study should include 
impacts for key participant groups, including veterans. We recommended 
in 2004 that Labor take steps to conduct such an evaluation, but there 
has been no action to date. 

Labor Has Developed Some Processes to Enhance the Quality of 
Performance Data: 

Labor has taken some steps to improve the quality of performance data 
and enhance the understanding of veterans' services and outcomes. To 
address data quality concerns, ETA has developed processes requiring 
states to validate certain data reported for participants in WIA and 
Wagner-Peyser-funded Employment Service programs. However, while these 
programs serve veterans, participant records are randomly selected in 
both programs from the total participant population and, therefore, may 
not include the records of veteran participants. 

Both the WIA data validation process, developed in 2004, and the 
Employment Service process, developed in 2003, involve two types of 
data validation, although the WIA process is more intensive, according 
to Labor officials. Both processes involve (1) data element validation-
-comparing randomly sampled participant records to source files, and 
(2) report validation--assessing whether states' software accurately 
calculated performance outcomes. While element validation in WIA is 
conducted on-site with hardcopy source documentation, the Employment 
Service data validation process is performed centrally and 
electronically, because Employment Service records are generally 
electronic.[Footnote 11] The Employment Service element validation 
process checks for duplicate or invalid entries in source files by, for 
example, checking for inconsistencies among various veteran-related 
fields, such as veteran status and disabled veteran. However, the 
Employment Service element validation process cannot check the 
underlying accuracy of the data, because there is no hard copy 
documentation to prove whether a participant is in fact a veteran. 

Labor officials told us that the Employment Service data validation 
process has been helpful in raising awareness among states about the 
importance of data quality and that some states have come to see it as 
a useful tool. Additionally, states responding to our survey generally 
agreed that it has been effective--38 states, or about 75 percent, 
rated the Employment Service data validation process as effective in 
ensuring the accuracy of veteran job seekers' information. For example, 
according to one respondent, review of the data validation results is 
used as a management tool, to highlight successes and to alert staff to 
weaknesses. Nevertheless, some states have expressed concerns about the 
data validation processes. Concerns about the process were also raised 
by state officials in all 3 of the states we visited. For example, 
officials in 2 of the 3 states noted that they had experienced 
difficulties adjusting to frequent changes in software before the 
results were due to Labor. On our survey, 2 states said that the sample 
size was too small to be meaningful, and 4 states expressed concerns 
about the fact that the process does not verify the accuracy of the 
data in source files. These concerns are similar to those we identified 
in a previous report that addressed the WIA process.[Footnote 12] 

Additionally, Labor has taken steps to address data quality as a part 
of its routine monitoring and technical assistance. Specifically, 
beginning in 2004, ETA regional staff have incorporated a data quality 
component into compliance visits to state offices, which are generally 
conducted once or twice a year, according to Labor officials. Data 
validation is just one component of these compliance visits, which 
typically do not focus on veterans' data as a separate issue. To 
support this effort, Labor officials told us that ETA has amended its 
monitoring guide for these visits to include a section on data 
validation. According to Labor officials, these visits have been useful 
in identifying problems and corrective actions. Moreover, ETA and VETS 
have recently collaborated on a few of these compliance 
visits.[Footnote 13] Labor officials said they believed this joint 
monitoring was beneficial, and expect those efforts to be a model for 
future joint visits. 

There are several other forms of management reviews that generally 
focus on services to veterans but also offer a chance to review data. 
For example, VETS regional and state-based staff conduct site visits as 
part of their routine monitoring, which focus primarily on services to 
veterans but which can include reviewing performance information as 
well. Additionally, VETS has required a series of annual assessments-- 
of the program for each state overall, and self-assessments by DVOP 
specialists, LVER staff, and one-stop managers--that address data 
issues to a limited extent. State directors use performance data to 
substantiate services described in the self-assessment. For example, 
according to one official we spoke with, to confirm a LVER staff's 
claim of travel to several job fairs, the director can consult the one- 
stop's travel log to substantiate whether the LVER staff actually made 
the trips. 

Beyond the steps Labor has taken, state workforce agencies also perform 
functions that affect performance data on services to veterans. Most 
states responding to our survey reported that they have taken certain 
steps to ensure the accuracy and reliability of data for the Employment 
Service, DVOP, and LVER programs, such as having their systems perform 
automated checks for inconsistencies in data or for duplicate veteran 
files (see fig. 6). 

Figure 6: Most State Workforce Agencies Report That Their State Systems 
Take Certain Steps to Ensure the Accuracy and Reliability of Employment 
Service, DVOP, and LVER Data: 

[See PDF for image] 

Source: GAO survey of state workforce administrators. 

[End of figure] 

Labor's Proposed Integrated Data System Could Improve the Understanding 
of Services and Outcomes for Veterans: 

Since 2004, Labor has been planning to implement an integrated data 
reporting system that could greatly enhance the understanding of 
veterans' services and outcomes. In 2004, Labor first proposed a 
single, streamlined reporting system, known as the ETA Management 
Information and Longitudinal Evaluation system (EMILE) that would have 
replaced reporting systems for several Labor programs. Labor 
substantially modified this system's design in response to concerns 
raised by state and local agencies about the burden and cost of the new 
system, as well as the challenge of meeting the implementation 
deadline. The modified system, now called the Workforce Investment 
Streamlined Performance Reporting System (WISPR), was planned with a 
July 2007 implementation date. 

WISPR has been designed to both integrate and expand data reporting. If 
implemented, the system would integrate data reporting by using 
standardized reporting requirements across the Employment Service, DVOP 
and LVER, WIA, and TAA programs, and ultimately replace their 
preexisting reporting systems with a single reporting structure. 
Additionally, it would rely on a standardized set of data elements and 
quarterly reports to provide data on participant characteristics and 
services provided, as well as performance outcomes based on the common 
measures. Its integrated design would, for the first time, allow Labor 
and states to track individual veterans' progress through the one-stop 
system. In addition, the system would expand data collection and 
reporting in two key areas: the services that LVER staff provide to 
employers, a key aspect of the LVER role on which Labor currently 
collects no data, and estimates of the population of veterans who 
access the one-stop system but ultimately receive limited or no 
services from one-stop staff. 

As with EMILE, however, concerns have been raised about challenges in 
implementing the new system, and at present, the timeline for WISPR's 
implementation remains unclear. Some of the comments received by OMB 
during the official comment period noted the challenge of a July 2007 
implementation date, according to a Labor official. While states will 
have a 2-year period to consolidate reporting on the full range of 
programs, they are expected to begin collecting and reporting data in 
the new format immediately. As of December 2006, 39 entities, including 
state workforce agencies, local agencies and unions, had submitted 
comments reflecting their concerns about WISPR to the Office of 
Management and Budget (OMB). Of the 20 states that submitted comments, 
14 noted that a July 2007 implementation date would represent a 
challenge. For example, some of them expressed the view that Labor had 
underestimated the time states would need to revise policy, reprogram 
systems, and retrain staff. In addition, some states expressed concerns 
about their ability to provide data on services to employers. Moreover, 
two states expressed the concern that meeting Labor's planned 
implementation date would have adverse consequences, such as 
compromised data quality or cost overruns. OMB's official review will 
address the time needed to build the reporting system's technical 
infrastructure, and will play a key role in deciding the system's final 
implementation schedule, according to a Labor official. States and 
local areas will need enough time to fully meet the requirements of 
this expanded data collection. 

Little Is Known about the Impact of One-Stop Services, including Those 
to Veterans: 

Although Labor has improved its outcome data on job seekers who 
participate in its programs, these data alone cannot measure whether 
outcomes are a direct result of program participation, rather than 
external factors. For example, local labor market conditions may affect 
an individual's ability to find a job as much or more than 
participation in an employment and training program. To measure the 
effects of a program, it is necessary to conduct an impact evaluation 
that would seek to assess whether the program itself led to participant 
outcomes. Labor has not conducted an impact evaluation of one-stop 
services, including those to veterans. However, the department did 
sponsor a study, issued in 2003, that examined the relationship between 
services provided to certain groups of veterans and employment and 
earnings outcomes.[Footnote 14] This study employed a number of data 
sources and statistical techniques to learn more about how veterans 
were using one-stop services. However, while this study provided some 
useful information, it could not determine that these services caused 
positive outcomes for veteran job seekers. In addition, the study 
relied on data from 8 states and its findings could not be generalized 
to the national population of veteran job seekers. 

Since the full implementation of WIA in 2000--in which the one-stop 
system became the required means to provide employment and training 
services, including those to veterans--Labor has not made evaluating 
the impact of those services a research priority. While WIA required 
one such evaluation by 2005, Labor has declined to fund one in prior 
budgets. In a 2004 report, we recommended that Labor comply with the 
requirements of WIA and conduct an impact evaluation of WIA services to 
better understand what services are most effective for improving 
employment-related outcomes.[Footnote 15] In response to our report, 
Labor cited the need for program stability and proposed delaying an 
impact evaluation of WIA until any changes that might be included in 
reauthorization legislation had been implemented. While efforts to 
reauthorize WIA began in 2003, they have stalled and it is not clear at 
this time when they will be complete. Furthermore, OMB has also found 
Labor's evaluations of WIA services to be lacking. In response, in its 
2008 budget proposal, Labor identified an assessment of WIA's impact on 
employment, retention, and earnings outcomes for participants as an 
effort the agency would begin. According to Labor officials, the agency 
has not yet begun to design the study. Such a study should include 
impacts for key participant groups, including veterans. To do so would 
require a sufficient sample of veterans to allow such analysis. 

Conclusions: 

At a time when the nation's attention is focused on those who have 
served their country, it is vital that Congress and the Administration 
are able to make informed decisions about programs that help veterans 
find and keep jobs in the civilian labor market. Frequent changes in 
Labor's performance accountability system have hampered Labor's ability 
to produce consistent and meaningful performance information on veteran 
job seekers. States and local areas have had difficulty implementing 
the constant changes to performance information, which introduce error 
and make it difficult to identify trends that would give Congress a 
better idea of the programs' achievements. While the anticipated 
transition to a new reporting system represents a promising advance in 
Labor's ability to track the outcomes of veterans in the one-stop 
system, states will need time to effectively implement the changes to 
avoid compromising the potential benefits--such as improved data 
quality--of the system. 

Furthermore, the current separate performance measures for the DVOP and 
LVER programs do not account for the considerable similarity in veteran 
populations served by DVOP specialists and LVER staff, and thus do not 
provide an accurate picture of outcomes for veterans served by these 
two programs. Using the existing measures, Labor also cannot ensure 
that performance outcomes give more weight to services for veterans 
with greater barriers to employment. In addition, different veteran 
definitions in other programs could make it difficult to analyze 
services to veterans throughout the one-stop system. Further, Labor 
cannot provide assurance that veterans are appropriately given service 
priority by programs in the one-stop system, or that services to 
veterans are truly effective. The federal government spends about $155 
million each year on the DVOP and LVER programs alone, not counting the 
amounts spent on veterans who use other one-stop programs, but there is 
no information on whether these programs have an impact in helping this 
important population. Establishing a means to gauge the programs' 
impact would require a considerable investment of time and money, but 
would contribute greatly to the understanding of whether current 
employment and training services are meeting veterans' needs. 
Furthermore, we continue to urge Labor to meet WIA requirements and our 
2004 recommendation to conduct an impact evaluation of one-stop 
services. 

Recommendations for Executive Action: 

To provide a better picture of services and outcomes for veteran job 
seekers, improve program reporting, and facilitate priority of service, 
we recommend that the Secretary of Labor: 

* ensure that states are given adequate direction and sufficient time 
to implement ETA's planned integrated data reporting system and make 
necessary changes; 

* consolidate all performance measures for the DVOP and LVER programs, 
including those for disabled and recently separated veterans; 

* comply with JVA's requirement to implement a weighting system for the 
DVOP and LVER performance measures that takes into account the 
difficulty of serving veterans with particular barriers to employment; 

* develop legislative proposals for appropriate changes to the 
definitions of veterans across employment and training programs to 
ensure consistency; and: 

* ensure that Labor moves forward with an impact evaluation for the one-
stop system under WIA as we recommended in 2004, and that the 
evaluation's sampling methodology includes veterans in sufficient 
numbers to allow analysis of the impact of services to veterans in the 
one-stop system, including those served by the DVOP and LVER programs. 

Agency Comments and Our Evaluation: 

We provided a draft of this report to Labor for review and comment. In 
its comments, Labor generally concurred with our findings, conclusions, 
and recommendations and expressed appreciation that the report 
acknowledges the steps the agency has taken to improve the quality of 
performance data and better understand outcomes for veterans. Labor 
noted that it is considering adopting a different approach to measuring 
outcomes for the DVOP and LVER programs by program year 2008--one that 
may take into account the similar veteran populations served, as well 
as outreach to employers. As it develops this new approach, Labor 
reported that it will also introduce a system of weighted measures that 
will emphasize services to veterans with barriers to employment. These 
changes will coincide with the implementation of Labor's proposed 
integrated data system, WISPR. Labor also noted that it would work with 
states and grantees to ensure a smooth transition to the new system. In 
addition, Labor stated that it intends to pursue a WIA impact 
evaluation, which will allow for analysis of services to sub- 
populations, including veterans. Labor reported that our recommendation 
to develop proposals for changing veteran definitions across employment 
and training programs must be evaluated with the input of other 
agencies. Labor also provided technical comments that we incorporated 
where appropriate. Labor's comments are reproduced in full in appendix 
IV. 

We will send copies of this report to the Secretary of Labor, relevant 
congressional committees, and other interested parties and will make 
copies available to others upon request. In addition, the report will 
be available at no charge on GAO's Web site at http://www.gao.gov. 

A list of related GAO products is included at the end of this report. 
If you or your staff have any questions about this report, please 
contact me at (202) 512-7215 or at nilsens@gao.gov. Contact points for 
our Offices of Congressional Relations and Public Affairs may be found 
on the last page of this report. Other contacts and staff 
acknowledgments are listed in appendix V. 

Signed by: 

Sigurd R. Nilsen, Director: 
Education, Workforce, and Income Security Issues: 

[End of section] 

Appendix I: Objectives, Scope, and Methodology: 

The objectives of this report were to determine (1) the extent to which 
DVOP and LVER performance information reflects services and outcomes 
for veterans served by these programs, (2) the extent to which 
performance information on veterans served by other key programs is 
comprehensive and well integrated across programs in the one-stop 
system, and (3) what Labor is doing to improve the quality of 
performance data and better understand outcomes for veteran job 
seekers. 

To address these objectives, we: 

* conducted a nationwide Web-based survey to state workforce 
administrators in the 50 states and the District of Columbia; 

* conducted site visits to 3 states, during which we interviewed state 
and federal officials, one-stop managers, and program staff; 

* interviewed Labor officials from both the Veterans' Employment and 
Training Service (VETS) and the Employment and Training Administration 
(ETA); 

* analyzed relevant performance data from ETA and VETS; and: 

* reviewed our previous work on attributes of successful performance 
measures. 

We conducted our work in accordance with generally accepted government 
auditing standards between May 2006 and April 2007. 

Survey: 

To obtain further information on our objectives, we surveyed state 
workforce administrators from November 15 to December 27, 2006. The 
survey addressed all three objectives and included questions about 
performance information for the DVOP and LVER programs, integration of 
data across employment programs serving veterans, and efforts to ensure 
data quality. 

We developed the survey based on knowledge obtained during our 
preliminary research. This included a literature review and initial 
interviews with officials from the Department of Labor, the National 
Association of State Workforce Agencies (NASWA), and the state of New 
Hampshire, where we conducted our initial site visit. We then obtained 
a list of state workforce administrators from NASWA. We asked state 
administrators to provide information on the DVOP and LVER programs' 
capacity, other programs within the one-stop system that serve veteran 
job seekers, performance measures and data; and challenges to managing 
the programs. To determine whether respondents would understand the 
questions as intended, we pretested the survey with state officials in 
5 states. We then made changes to the questions based on comments we 
received during the pretests. 

The survey was conducted using self-administered electronic Web-based 
questionnaires. We sent notification of the survey to the 50 states and 
the District of Columbia in November 2006 and followed up with e-mail 
messages and telephone calls as necessary during November and December. 
All 51 recipients submitted their responses by the end of December 
2006, providing us with a response rate of 100 percent. We did not 
independently verify information obtained through the survey. During 
our data analysis we held three follow-up conversations to fill in gaps 
from incomplete survey information. 

Because this survey was not a sample survey, there are no sampling 
errors. However, the practical difficulties of conducting any survey 
may introduce errors, commonly referred to as nonsampling errors. For 
example, difficulties in how a particular question is interpreted, in 
the sources of information that are available to respondents, or how 
the data are entered into a database can introduce unwanted variability 
into the survey results. We took steps during survey development, data 
collection, and data analysis to minimize these nonsampling errors. For 
example, we pretested the questionnaire to ensure that questions were 
clear and understandable. Since this was a Web-based survey in which 
respondents entered their responses directly into out database, there 
was little possibility of data entry error. During data analysis, a 
second, independent analyst checked all computer programming. Also, to 
the extent possible, we compared both closed and open ended survey 
responses with our site visit observations. While survey results are 
also subject to different types of systematic errors or bias, we do not 
have reason to believe that respondents falsely reported any 
information for this survey. 

Site Visits: 

To obtain a detailed understanding of how veteran job seekers are 
served by the one-stop system and how their information is captured, we 
conducted visits to three states: New Hampshire, California, and 
Tennessee. We selected these states based on a range of selection 
criteria, including geographic dispersion, state size and veteran 
demographics, recent state performance in veterans' programs, and 
recommendations by Labor and NASWA. Our site visits at the state level 
included interviews with state workforce agency officials and state 
directors of Veterans' Employment and Training. We also chose two local 
one-stops in each state and met with local managers and veteran program 
staff (see table 6). 

Table 6: States and Local Areas in Our Study: 

State site visits: New Hampshire; 
Local area: New Hampshire Works; 
City: Concord. 

Local area: New Hampshire Works; 
City: Manchester. 

State site visits: California; 
Local area: Mark Sanders Sacramento Midtown One-Stop Career Center; 
City: Sacramento. 

Local area: San Diego South Metro Career Center; 
City: San Diego. 

State site visits: Tennessee; 
Local area: Clarksville/Montgomery County Career Center; 
City: Clarksville. 

Local area: Middle Tennessee Career Center; 
City: Murfreesboro. 

Source: GAO. 

[End of table] 

During each interview, we used standard interview protocols to obtain 
detailed and comparable information. In our interview with state 
workforce officials, we discussed the role of the state workforce 
agency in administering veterans' employment and training programs, 
details about the programs serving veteran job seekers, views on the 
current performance accountability system, and information about data 
collection and validation. In our interviews with the state directors 
and their staff, we discussed their oversight roles and 
responsibilities, relationship with the state workforce agency, and 
views on the current performance accountability system and data 
collection. At the local one-stops, we discussed the coordination of 
veteran staff with other programs within the one-stop system, priority 
of service, and data collection and reporting. In each state, we also 
received a tutorial of the state's data collection software. We 
conducted our site visits between July and November 2006. 

Research and Experts: 

As part of our work, we interviewed officials of ETA and VETS, 
including all six Regional Administrators of VETS. We conducted these 
telephone interviews in the following locations: Boston, Atlanta, 
Dallas, Chicago, San Francisco, and Philadelphia. During each 
interview, we obtained information on regional differences in 
administering the DVOP and LVER programs, views on the current 
performance measures, and information on Labor's monitoring role in 
each state. 

We also analyzed performance data from the DVOP, LVER, and Employment 
Service programs and reviewed Labor's guidance. In addition, we 
reviewed relevant literature, including our past work on attributes of 
successful performance measures. We also interviewed representatives of 
NASWA and two private-sector staffing agencies. 

[End of section] 

Appendix II: Summary of State Performance in the DVOP and LVER Programs 
for Benchmark Program Year 2005 and Negotiated Goals for Program Year 
2006: 

The following tables include: 

* baseline performance data by state for the DVOP and LVER programs 
from benchmark program year 2005 (July 1, 2005-June 30, 2006) and: 

* negotiated goals by state for the following year, program year 2006. 

Labor and states did not negotiate goals for the DVOP or LVER programs 
for program year 2005, which was a baseline year for performance under 
the new common measures. Four performance measures contribute to each 
program's performance. For the DVOP program, there is one set of 
measures for all veterans and one set for disabled veterans. For the 
LVER program, there is a set of measures for all veterans and another 
set for recently separated veterans. Each set of measures includes: 

* entered employment rate (EER): the number of participants who are 
employed in the first quarter after the exit quarter divided by the 
number of participants who exit during the quarter and: 

* employment retention rate (ERR): the number of participants who are 
employed in both the second and third quarters after the exit quarter 
divided by the number of adult participants who exit during the 
quarter. 

These figures were provided by the Department of Labor. GAO has not 
verified the accuracy or reliability of these data. 

Table 7: Summary of State Performance in the DVOP Program for Benchmark 
Program Year 2005 and Negotiated Goals for Program Year 2006: 

Disabled Veterans Outreach Program (DVOP): State: Alabama; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 64%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
64%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 79%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
81%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 56%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 56%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 77%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 79%. 

Disabled Veterans Outreach Program (DVOP): State: Alaska; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 52%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
52%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 78%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
78%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 47%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 50%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 79%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 78%. 

Disabled Veterans Outreach Program (DVOP): State: Arizona; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 57%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
58%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 80%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
80%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 53%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 57%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 75%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 77%. 

Disabled Veterans Outreach Program (DVOP): State: Arkansas; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 66%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
66%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 81%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
80%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 59%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 55%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 78%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 70%. 

Disabled Veterans Outreach Program (DVOP): State: California; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 53%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
54%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 74%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
74%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 49%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 47%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 72%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 73%. 

Disabled Veterans Outreach Program (DVOP): State: Colorado; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 59%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
63%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 75%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
76%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 55%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 58%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 74%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 72%. 

Disabled Veterans Outreach Program (DVOP): State: Connecticut; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 55%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
52%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 77%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
75%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 43%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 46%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 77%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 75%. 

Disabled Veterans Outreach Program (DVOP): State: Delaware; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 60%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
60%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 76%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
83%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 55%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 63%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 87%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 88%. 

Disabled Veterans Outreach Program (DVOP): State: District of Columbia; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 58%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
60%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 75%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
75%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 44%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 60%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 83%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 78%. 

Disabled Veterans Outreach Program (DVOP): State: Florida; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 61%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
59%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 80%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
79%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 56%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 56%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 78%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 77%. 

Disabled Veterans Outreach Program (DVOP): State: Georgia; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 70%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
70%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 81%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
80%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 62%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 62%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 82%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 80%. 

Disabled Veterans Outreach Program (DVOP): State: Hawaii; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 53%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
52%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 77%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
72%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 54%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 47%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 73%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 76%. 

Disabled Veterans Outreach Program (DVOP): State: Idaho; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 67%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
67%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 84%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
83%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 59%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 59%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 79%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 80%. 

Disabled Veterans Outreach Program (DVOP): State: Illinois; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 59%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
54%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 84%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
81%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 56%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 53%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 86%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 85%. 

Disabled Veterans Outreach Program (DVOP): State: Indiana; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 69%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
59%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 84%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
80%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 58%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 50%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 84%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 79%. 

Disabled Veterans Outreach Program (DVOP): State: Iowa; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 66%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
75%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 83%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
87%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 62%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 72%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 82%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 86%. 

Disabled Veterans Outreach Program (DVOP): State: Kansas; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 68%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
69%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 83%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
83%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 64%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 64%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 84%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 83%. 

Disabled Veterans Outreach Program (DVOP): State: Kentucky; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 66%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
64%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 82%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
80%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 59%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 57%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 82%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 80%. 

Disabled Veterans Outreach Program (DVOP): State: Louisiana; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 59%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
57%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 76%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
74%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 53%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 58%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 74%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 74%. 

Disabled Veterans Outreach Program (DVOP): State: Maine; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 64%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
73%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 80%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
81%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 63%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 73%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 80%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 77%. 

Disabled Veterans Outreach Program (DVOP): State: Maryland; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 57%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
64%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 79%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
83%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 54%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 52%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 84%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 82%. 

Disabled Veterans Outreach Program (DVOP): State: Massachusetts; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 57%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
59%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 80%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
80%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 48%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 48%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 75%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 81%. 

Disabled Veterans Outreach Program (DVOP): State: Michigan; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 57%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
59%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 78%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
81%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 54%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 55%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 78%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 78%. 

Disabled Veterans Outreach Program (DVOP): State: Minnesota; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 59%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
62%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 82%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
81%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 49%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 55%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 80%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 81%. 

Disabled Veterans Outreach Program (DVOP): State: Mississippi; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 49%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
60%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 57%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
82%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 48%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 56%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 59%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 79%. 

Disabled Veterans Outreach Program (DVOP): State: Missouri; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 61%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
64%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 78%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
81%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 54%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 58%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 77%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 80%. 

Disabled Veterans Outreach Program (DVOP): State: Montana; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 61%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
70%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 75%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
83%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 56%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 65%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 80%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 83%. 

Disabled Veterans Outreach Program (DVOP): State: Nebraska; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 66%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
68%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 81%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
76%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 58%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 62%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 78%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 81%. 

Disabled Veterans Outreach Program (DVOP): State: Nevada; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 72%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
71%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 80%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
79%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 68%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 67%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 80%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 79%. 

Disabled Veterans Outreach Program (DVOP): State: New Hampshire; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 56%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
64%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 81%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
81%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 54%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 60%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 81%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 80%. 

Disabled Veterans Outreach Program (DVOP): State: New Jersey; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 50%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
55%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 73%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
80%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 42%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 60%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 73%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 73%. 

Disabled Veterans Outreach Program (DVOP): State: New Mexico; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 40%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
57%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 80%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
73%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 37%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 56%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 76%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 80%. 

Disabled Veterans Outreach Program (DVOP): State: New York; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 61%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
61%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 78%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
80%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 56%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 56%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 77%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 89%. 

Disabled Veterans Outreach Program (DVOP): State: North Carolina; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 57%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
55%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 72%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
79%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 53%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 52%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 71%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 76%. 

Disabled Veterans Outreach Program (DVOP): State: North Dakota; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 73%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
69%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 76%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
89%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 56%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 55%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 77%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 79%. 

Disabled Veterans Outreach Program (DVOP): State: Ohio; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 65%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
60%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 84%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
82%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 58%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 55%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 81%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 82%. 

Disabled Veterans Outreach Program (DVOP): State: Oklahoma; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 64%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
58%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 80%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
77%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 60%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 55%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 76%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 77%. 

Disabled Veterans Outreach Program (DVOP): State: Oregon; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 55%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
56%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 78%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
76%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 42%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 46%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 74%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 76%. 

Disabled Veterans Outreach Program (DVOP): State: Pennsylvania; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 60%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
60%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 83%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
77%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 47%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 56%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 80%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 77%. 

Disabled Veterans Outreach Program (DVOP): State: Puerto Rico; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 11%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
52%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 8%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
51%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 6%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 50%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 9%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 51%. 

Disabled Veterans Outreach Program (DVOP): State: Rhode Island; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 45%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
58%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 35%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
68%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 33%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 58%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 38%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 68%. 

Disabled Veterans Outreach Program (DVOP): State: South Carolina; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 68%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
63%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 83%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
82%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 64%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 59%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 81%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 82%. 

Disabled Veterans Outreach Program (DVOP): State: South Dakota; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 68%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
70%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 83%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
80%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 64%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 67%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 86%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 80%. 

Disabled Veterans Outreach Program (DVOP): State: Tennessee; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 67%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
67%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 80%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
80%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 62%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 67%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 76%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 80%. 

Disabled Veterans Outreach Program (DVOP): State: Texas; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 68%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
63%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 85%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
82%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 55%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 55%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 86%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 82%. 

Disabled Veterans Outreach Program (DVOP): State: Utah; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 57%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
57%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 82%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
79%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 53%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 53%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 80%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 79%. 

Disabled Veterans Outreach Program (DVOP): State: Vermont; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 79%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
75%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 87%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
73%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 82%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 77%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 72%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 87%. 

Disabled Veterans Outreach Program (DVOP): State: Virginia; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 76%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
70%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 92%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
87%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 71%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 66%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 91%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 73%. 

Disabled Veterans Outreach Program (DVOP): State: Washington; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 71%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
68%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 85%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
86%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 67%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 64%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 85%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 86%. 

Disabled Veterans Outreach Program (DVOP): State: West Virginia; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 65%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
66%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 84%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
88%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 56%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 60%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 74%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 85%. 

Disabled Veterans Outreach Program (DVOP): State: Wisconsin; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 65%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
75%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 89%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
85%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 56%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 70%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 87%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 88%. 

Disabled Veterans Outreach Program (DVOP): State: Wyoming; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
EER: 66%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal EER: 
54%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2005 achieved 
ERR: 81%; 
Disabled Veterans Outreach Program (DVOP): All veterans: 2006 goal ERR: 
80%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved EER: 66%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
EER: 52%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2005 
achieved ERR: 80%; 
Disabled Veterans Outreach Program (DVOP): Disabled veterans: 2006 goal 
ERR: 80%. 

Source: Labor. 

Note: All years refer to program years. 

[End of table] 

Table 8: Summary of State Performance in the LVER Program for Benchmark 
Program Year 2005 and Negotiated Goals for Program Year 2006: 

Local Veterans Employment Representative (LVER): State: Alabama; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 63%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 62%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 78%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 82%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 66%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 61%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 75%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 80%. 

Local Veterans Employment Representative (LVER): State: Alaska; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 49%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 50%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 75%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 79%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 67%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 50%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 60%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 81%. 

Local Veterans Employment Representative (LVER): State: Arizona; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 55%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 51%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 79%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 70%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 55%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 51%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 77%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 70%. 

Local Veterans Employment Representative (LVER): State: Arkansas; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 68%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 66%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 82%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 82%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 61%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 64%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 82%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 82%. 

Local Veterans Employment Representative (LVER): State: California; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 53%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 55%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 74%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 76%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 52%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 55%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 77%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 78%. 

Local Veterans Employment Representative (LVER): State: Colorado; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 62%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 64%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 76%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 76%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 61%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 63%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 72%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 74%. 

Local Veterans Employment Representative (LVER): State: Connecticut; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 55%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 52%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 75%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 76%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 64%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 56%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 71%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 76%. 

Local Veterans Employment Representative (LVER): State: Delaware; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 65%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 67%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 79%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 76%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 66%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 77%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 77%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 77%. 

Local Veterans Employment Representative (LVER): State: District of 
Columbia; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 59%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 60%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 76%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 75%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 56%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 60%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 79%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 76%. 

Local Veterans Employment Representative (LVER): State: Florida; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 59%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 58%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 80%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 79%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 60%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 58%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 79%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 79%. 

Local Veterans Employment Representative (LVER): State: Georgia; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 69%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 69%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 81%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 80%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 68%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 65%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 79%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 79%. 

Local Veterans Employment Representative (LVER): State: Hawaii; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 47%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 49%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 76%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 77%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 40%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 41%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 67%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 75%. 

Local Veterans Employment Representative (LVER): State: Idaho; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 72%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 71%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 85%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 84%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 78%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 74%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 85%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 84%. 

Local Veterans Employment Representative (LVER): State: Illinois; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 61%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 58%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 85%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 83%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 60%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 56%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 84%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 81%. 

Local Veterans Employment Representative (LVER): State: Indiana; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 70%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 60%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 84%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 81%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 74%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 64%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 83%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 77%. 

Local Veterans Employment Representative (LVER): State: Iowa; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 69%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 74%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 84%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 85%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 69%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 76%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 84%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 85%. 

Local Veterans Employment Representative (LVER): State: Kansas; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 66%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 66%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 82%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 83%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 76%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 75%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 84%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 84%. 

Local Veterans Employment Representative (LVER): State: Kentucky; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 67%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 65%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 83%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 80%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 65%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 64%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 81%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 80%. 

Local Veterans Employment Representative (LVER): State: Louisiana; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 61%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 57%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 73%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 74%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 62%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 57%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 70%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 74%. 

Local Veterans Employment Representative (LVER): State: Maine; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 64%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 73%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 81%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 81%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 65%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 73%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 77%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 81%. 

Local Veterans Employment Representative (LVER): State: Maryland; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 58%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 69%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 78%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 82%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 60%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 76%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 88%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 90%. 

Local Veterans Employment Representative (LVER): State: Massachusetts; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 58%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 59%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 79%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 81%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 59%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 61%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 71%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 75%. 

Local Veterans Employment Representative (LVER): State: Michigan; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 57%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 59%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 78%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 81%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 61%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 61%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 77%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 79%. 

Local Veterans Employment Representative (LVER): State: Minnesota; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 69%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 63%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 83%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 81%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 50%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 50%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 71%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 81%. 

Local Veterans Employment Representative (LVER): State: Mississippi; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 50%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 60%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 61%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 82%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 46%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 56%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 58%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 80%. 

Local Veterans Employment Representative (LVER): State: Missouri; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 64%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 66%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 81%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 82%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 69%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 70%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 80%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 82%. 

Local Veterans Employment Representative (LVER): State: Montana; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 53%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 70%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 71%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 83%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 53%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 65%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 72%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 83%. 

Local Veterans Employment Representative (LVER): State: Nebraska; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 63%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 65%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 81%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 82%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 63%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 64%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 81%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 82%. 

Local Veterans Employment Representative (LVER): State: Nevada; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 73%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 73%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 83%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 79%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 77%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 76%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 83%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 80%. 

Local Veterans Employment Representative (LVER): State: New Hampshire; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 60%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 64%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 83%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 83%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 61%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 64%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 80%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 80%. 

Local Veterans Employment Representative (LVER): State: New Jersey; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 51%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 55%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 77%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 80%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 55%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 65%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 76%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 80%. 

Local Veterans Employment Representative (LVER): State: New Mexico; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 42%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 68%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 82%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 81%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 41%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 56%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 77%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 78%. 

Local Veterans Employment Representative (LVER): State: New York; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 64%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 64%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 80%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 80%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 58%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 59%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 78%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 80%. 

Local Veterans Employment Representative (LVER): State: North Carolina; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 55%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 55%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 73%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 80%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 49%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 50%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 68%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 78%. 

Local Veterans Employment Representative (LVER): State: North Dakota; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 72%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 71%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 83%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 81%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 82%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 65%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 83%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 82%. 

Local Veterans Employment Representative (LVER): State: Ohio; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 67%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 60%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 85%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 83%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 71%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 60%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 90%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 85%. 

Local Veterans Employment Representative (LVER): State: Oklahoma; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 69%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 59%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 81%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 82%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 73%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 60%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 80%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 79%. 

Local Veterans Employment Representative (LVER): State: Oregon; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 57%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 58%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 77%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 79%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 57%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 62%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 78%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 78%. 

Local Veterans Employment Representative (LVER): State: Pennsylvania; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 62%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 60%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 85%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 81%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 58%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 60%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 83%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 81%. 

Local Veterans Employment Representative (LVER): State: Puerto Rico; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 0%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 52%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 10%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 73%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 0%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 50%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 9%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 51%. 

Local Veterans Employment Representative (LVER): State: Rhode Island; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 33%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 58%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 47%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 69%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 35%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 59%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 40%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 57%. 

Local Veterans Employment Representative (LVER): State: South Carolina; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 66%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 61%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 83%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 83%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 70%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 63%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 82%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 83%. 

Local Veterans Employment Representative (LVER): State: South Dakota; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 74%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 72%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 85%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 68%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 57%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 69%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 86%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 76%. 

Local Veterans Employment Representative (LVER): State: Tennessee; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 68%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 67%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 82%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 82%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 68%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 67%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 79%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 80%. 

Local Veterans Employment Representative (LVER): State: Texas; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 66%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 63%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 84%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 82%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 84%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 64%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 87%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 82%. 

Local Veterans Employment Representative (LVER): State: Utah; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 67%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 61%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 85%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 79%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 70%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 61%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 82%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 79%. 

Local Veterans Employment Representative (LVER): State: Vermont; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 74%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 73%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 82%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 82%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 77%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 72%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 82%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 74%. 

Local Veterans Employment Representative (LVER): State: Virginia; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 75%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 69%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 92%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 88%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 69%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 60%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 85%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 81%. 

Local Veterans Employment Representative (LVER): State: Washington; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 66%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 65%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 85%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 84%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 74%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 70%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 87%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 87%. 

Local Veterans Employment Representative (LVER): State: West Virginia; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 66%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 65%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 86%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 68%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 70%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 70%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 79%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 73%. 

Local Veterans Employment Representative (LVER): State: Wisconsin; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 64%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 71%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 89%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 84%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 70%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 88%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 85%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 81%. 

Local Veterans Employment Representative (LVER): State: Wyoming; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved EER: 68%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal EER: 62%; 
Local Veterans Employment Representative (LVER): All veterans: 2005 
achieved ERR: 77%; 
Local Veterans Employment Representative (LVER): All veterans: 2006 
goal ERR: 82%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved EER: 67%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal EER: 62%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2005 achieved ERR: 82%; 
Local Veterans Employment Representative (LVER): Recently separated 
veterans: 2006 goal ERR: 82%. 

Source: Labor. 

Note: All years refer to program years. 

[End of table] 

[End of section] 

Appendix III: Summary of State-Negotiated Goals and Performance for 
Veterans in the Employment Service, Program Year 2005: 

This table illustrates the negotiated goals and performance achieved by 
each state for program year 2005 for veterans in the Wagner-Peyser- 
funded Employment Service. It includes the entered employment and 
employment retention rates for all veterans and disabled veterans 
within the Employment Service, including those in the DVOP and LVER 
programs. 

These figures were provided by the Department of Labor. GAO has not 
verified the accuracy or reliability of these data. 

Table 9: State-Negotiated Goals and Performance for Veterans in the 
Employment Service, Program Year 2005: 

Employment Service: State: Alabama; 
Employment Service: All veterans: 2005 goal EER: 60%; 
Employment Service: All veterans: 2005 achieved EER: 62%; 
Employment Service: All veterans: 2005 goal ERR: 76%; 
Employment Service: All veterans: 2005 achieved ERR: 78%; 
Employment Service: Disabled veterans: 2005 goal EER: 54%; 
Employment Service: Disabled veterans: 2005 achieved EER: 53%; 
Employment Service: Disabled veterans: 2005 goal ERR: 76%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 77%. 

Employment Service: State: Alaska; 
Employment Service: All veterans: 2005 goal EER: 58%; 
Employment Service: All veterans: 2005 achieved EER: 55%; 
Employment Service: All veterans: 2005 goal ERR: 77%; 
Employment Service: All veterans: 2005 achieved ERR: 73%; 
Employment Service: Disabled veterans: 2005 goal EER: 48%; 
Employment Service: Disabled veterans: 2005 achieved EER: 53%; 
Employment Service: Disabled veterans: 2005 goal ERR: 75%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 75%. 

Employment Service: State: Arizona; 
Employment Service: All veterans: 2005 goal EER: 58%; 
Employment Service: All veterans: 2005 achieved EER: 59%; 
Employment Service: All veterans: 2005 goal ERR: 74%; 
Employment Service: All veterans: 2005 achieved ERR: 80%; 
Employment Service: Disabled veterans: 2005 goal EER: 54%; 
Employment Service: Disabled veterans: 2005 achieved EER: 56%; 
Employment Service: Disabled veterans: 2005 goal ERR: 68%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 78%. 

Employment Service: State: Arkansas; 
Employment Service: All veterans: 2005 goal EER: 53%; 
Employment Service: All veterans: 2005 achieved EER: 67%; 
Employment Service: All veterans: 2005 goal ERR: 70%; 
Employment Service: All veterans: 2005 achieved ERR: 81%; 
Employment Service: Disabled veterans: 2005 goal EER: 53%; 
Employment Service: Disabled veterans: 2005 achieved EER: 63%; 
Employment Service: Disabled veterans: 2005 goal ERR: 70%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 78%. 

Employment Service: State: California; 
Employment Service: All veterans: 2005 goal EER: 53%; 
Employment Service: All veterans: 2005 achieved EER: 52%; 
Employment Service: All veterans: 2005 goal ERR: 70%; 
Employment Service: All veterans: 2005 achieved ERR: 78%; 
Employment Service: Disabled veterans: 2005 goal EER: 49%; 
Employment Service: Disabled veterans: 2005 achieved EER: 47%; 
Employment Service: Disabled veterans: 2005 goal ERR: 68%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 77%. 

Employment Service: State: Colorado; 
Employment Service: All veterans: 2005 goal EER: 60%; 
Employment Service: All veterans: 2005 achieved EER: 59%; 
Employment Service: All veterans: 2005 goal ERR: 79%; 
Employment Service: All veterans: 2005 achieved ERR: 76%; 
Employment Service: Disabled veterans: 2005 goal EER: 59%; 
Employment Service: Disabled veterans: 2005 achieved EER: 55%; 
Employment Service: Disabled veterans: 2005 goal ERR: 78%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 75%. 

Employment Service: State: Connecticut; 
Employment Service: All veterans: 2005 goal EER: 57%; 
Employment Service: All veterans: 2005 achieved EER: 56%; 
Employment Service: All veterans: 2005 goal ERR: 66%; 
Employment Service: All veterans: 2005 achieved ERR: 77%; 
Employment Service: Disabled veterans: 2005 goal EER: 53%; 
Employment Service: Disabled veterans: 2005 achieved EER: 49%; 
Employment Service: Disabled veterans: 2005 goal ERR: 66%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 77%. 

Employment Service: State: Delaware; 
Employment Service: All veterans: 2005 goal EER: 55%; 
Employment Service: All veterans: 2005 achieved EER: 59%; 
Employment Service: All veterans: 2005 goal ERR: 75%; 
Employment Service: All veterans: 2005 achieved ERR: 78%; 
Employment Service: Disabled veterans: 2005 goal EER: 50%; 
Employment Service: Disabled veterans: 2005 achieved EER: 55%; 
Employment Service: Disabled veterans: 2005 goal ERR: 73%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 83%. 

Employment Service: State: District of Columbia; 
Employment Service: All veterans: 2005 goal EER: 58%; 
Employment Service: All veterans: 2005 achieved EER: 58%; 
Employment Service: All veterans: 2005 goal ERR: 75%; 
Employment Service: All veterans: 2005 achieved ERR: 75%; 
Employment Service: Disabled veterans: 2005 goal EER: 54%; 
Employment Service: Disabled veterans: 2005 achieved EER: 59%; 
Employment Service: Disabled veterans: 2005 goal ERR: 73%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 71%. 

Employment Service: State: Florida; 
Employment Service: All veterans: 2005 goal EER: 55%; 
Employment Service: All veterans: 2005 achieved EER: 59%; 
Employment Service: All veterans: 2005 goal ERR: 72%; 
Employment Service: All veterans: 2005 achieved ERR: 79%; 
Employment Service: Disabled veterans: 2005 goal EER: 54%; 
Employment Service: Disabled veterans: 2005 achieved EER: 55%; 
Employment Service: Disabled veterans: 2005 goal ERR: 73%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 78%. 

Employment Service: State: Georgia; 
Employment Service: All veterans: 2005 goal EER: 65%; 
Employment Service: All veterans: 2005 achieved EER: 68%; 
Employment Service: All veterans: 2005 goal ERR: 72%; 
Employment Service: All veterans: 2005 achieved ERR: 81%; 
Employment Service: Disabled veterans: 2005 goal EER: 65%; 
Employment Service: Disabled veterans: 2005 achieved EER: 61%; 
Employment Service: Disabled veterans: 2005 goal ERR: 72%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 81%. 

Employment Service: State: Hawaii; 
Employment Service: All veterans: 2005 goal EER: 46%; 
Employment Service: All veterans: 2005 achieved EER: 49%; 
Employment Service: All veterans: 2005 goal ERR: 70%; 
Employment Service: All veterans: 2005 achieved ERR: 77%; 
Employment Service: Disabled veterans: 2005 goal EER: 41%; 
Employment Service: Disabled veterans: 2005 achieved EER: 53%; 
Employment Service: Disabled veterans: 2005 goal ERR: 68%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 76%. 

Employment Service: State: Idaho; 
Employment Service: All veterans: 2005 goal EER: 50%; 
Employment Service: All veterans: 2005 achieved EER: 71%; 
Employment Service: All veterans: 2005 goal ERR: 71%; 
Employment Service: All veterans: 2005 achieved ERR: 83%; 
Employment Service: Disabled veterans: 2005 goal EER: 43%; 
Employment Service: Disabled veterans: 2005 achieved EER: 65%; 
Employment Service: Disabled veterans: 2005 goal ERR: 70%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 81%. 

Employment Service: State: Illinois; 
Employment Service: All veterans: 2005 goal EER: 44%; 
Employment Service: All veterans: 2005 achieved EER: 63%; 
Employment Service: All veterans: 2005 goal ERR: 72%; 
Employment Service: All veterans: 2005 achieved ERR: 85%; 
Employment Service: Disabled veterans: 2005 goal EER: 40%; 
Employment Service: Disabled veterans: 2005 achieved EER: 59%; 
Employment Service: Disabled veterans: 2005 goal ERR: 72%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 85%. 

Employment Service: State: Indiana; 
Employment Service: All veterans: 2005 goal EER: 54%; 
Employment Service: All veterans: 2005 achieved EER: 68%; 
Employment Service: All veterans: 2005 goal ERR: 75%; 
Employment Service: All veterans: 2005 achieved ERR: 84%; 
Employment Service: Disabled veterans: 2005 goal EER: 46%; 
Employment Service: Disabled veterans: 2005 achieved EER: 59%; 
Employment Service: Disabled veterans: 2005 goal ERR: 73%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 84%. 

Employment Service: State: Iowa; 
Employment Service: All veterans: 2005 goal EER: 58%; 
Employment Service: All veterans: 2005 achieved EER: 67%; 
Employment Service: All veterans: 2005 goal ERR: 72%; 
Employment Service: All veterans: 2005 achieved ERR: 83%; 
Employment Service: Disabled veterans: 2005 goal EER: 56%; 
Employment Service: Disabled veterans: 2005 achieved EER: 62%; 
Employment Service: Disabled veterans: 2005 goal ERR: 70%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 83%. 

Employment Service: State: Kansas; 
Employment Service: All veterans: 2005 goal EER: 58%; 
Employment Service: All veterans: 2005 achieved EER: 66%; 
Employment Service: All veterans: 2005 goal ERR: 72%; 
Employment Service: All veterans: 2005 achieved ERR: 83%; 
Employment Service: Disabled veterans: 2005 goal EER: 56%; 
Employment Service: Disabled veterans: 2005 achieved EER: 62%; 
Employment Service: Disabled veterans: 2005 goal ERR: 72%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 82%. 

Employment Service: State: Kentucky; 
Employment Service: All veterans: 2005 goal EER: 63%; 
Employment Service: All veterans: 2005 achieved EER: 67%; 
Employment Service: All veterans: 2005 goal ERR: 72%; 
Employment Service: All veterans: 2005 achieved ERR: 82%; 
Employment Service: Disabled veterans: 2005 goal EER: 58%; 
Employment Service: Disabled veterans: 2005 achieved EER: 59%; 
Employment Service: Disabled veterans: 2005 goal ERR: 72%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 81%. 

Employment Service: State: Louisiana; 
Employment Service: All veterans: 2005 goal EER: 59%; 
Employment Service: All veterans: 2005 achieved EER: 62%; 
Employment Service: All veterans: 2005 goal ERR: 60%; 
Employment Service: All veterans: 2005 achieved ERR: 77%; 
Employment Service: Disabled veterans: 2005 goal EER: 60%; 
Employment Service: Disabled veterans: 2005 achieved EER: 61%; 
Employment Service: Disabled veterans: 2005 goal ERR: 60%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 75%. 

Employment Service: State: Maine; 
Employment Service: All veterans: 2005 goal EER: 58%; 
Employment Service: All veterans: 2005 achieved EER: 64%; 
Employment Service: All veterans: 2005 goal ERR: 70%; 
Employment Service: All veterans: 2005 achieved ERR: 80%; 
Employment Service: Disabled veterans: 2005 goal EER: 58%; 
Employment Service: Disabled veterans: 2005 achieved EER: 62%; 
Employment Service: Disabled veterans: 2005 goal ERR: 68%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 78%. 

Employment Service: State: Maryland; 
Employment Service: All veterans: 2005 goal EER: 58%; 
Employment Service: All veterans: 2005 achieved EER: 59%; 
Employment Service: All veterans: 2005 goal ERR: 77%; 
Employment Service: All veterans: 2005 achieved ERR: 79%; 
Employment Service: Disabled veterans: 2005 goal EER: 53%; 
Employment Service: Disabled veterans: 2005 achieved EER: 54%; 
Employment Service: Disabled veterans: 2005 goal ERR: 77%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 78%. 

Employment Service: State: Massachusetts; 
Employment Service: All veterans: 2005 goal EER: 57%; 
Employment Service: All veterans: 2005 achieved EER: 58%; 
Employment Service: All veterans: 2005 goal ERR: 78%; 
Employment Service: All veterans: 2005 achieved ERR: 79%; 
Employment Service: Disabled veterans: 2005 goal EER: 48%; 
Employment Service: Disabled veterans: 2005 achieved EER: 47%; 
Employment Service: Disabled veterans: 2005 goal ERR: 72%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 74%. 

Employment Service: State: Michigan; 
Employment Service: All veterans: 2005 goal EER: 48%; 
Employment Service: All veterans: 2005 achieved EER: 57%; 
Employment Service: All veterans: 2005 goal ERR: 73%; 
Employment Service: All veterans: 2005 achieved ERR: 79%; 
Employment Service: Disabled veterans: 2005 goal EER: 43%; 
Employment Service: Disabled veterans: 2005 achieved EER: 51%; 
Employment Service: Disabled veterans: 2005 goal ERR: 71%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 77%. 

Employment Service: State: Minnesota; 
Employment Service: All veterans: 2005 goal EER: 49%; 
Employment Service: All veterans: 2005 achieved EER: 61%; 
Employment Service: All veterans: 2005 goal ERR: 77%; 
Employment Service: All veterans: 2005 achieved ERR: 82%; 
Employment Service: Disabled veterans: 2005 goal EER: 48%; 
Employment Service: Disabled veterans: 2005 achieved EER: 54%; 
Employment Service: Disabled veterans: 2005 goal ERR: 71%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 80%. 

Employment Service: State: Mississippi; 
Employment Service: All veterans: 2005 goal EER: 62%; 
Employment Service: All veterans: 2005 achieved EER: 49%; 
Employment Service: All veterans: 2005 goal ERR: 72%; 
Employment Service: All veterans: 2005 achieved ERR: 61%; 
Employment Service: Disabled veterans: 2005 goal EER: 55%; 
Employment Service: Disabled veterans: 2005 achieved EER: 48%; 
Employment Service: Disabled veterans: 2005 goal ERR: 72%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 61%. 

Employment Service: State: Missouri; 
Employment Service: All veterans: 2005 goal EER: 58%; 
Employment Service: All veterans: 2005 achieved EER: 62%; 
Employment Service: All veterans: 2005 goal ERR: 72%; 
Employment Service: All veterans: 2005 achieved ERR: 79%; 
Employment Service: Disabled veterans: 2005 goal EER: 52%; 
Employment Service: Disabled veterans: 2005 achieved EER: 58%; 
Employment Service: Disabled veterans: 2005 goal ERR: 70%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 78%. 

Employment Service: State: Montana; 
Employment Service: All veterans: 2005 goal EER: 46%; 
Employment Service: All veterans: 2005 achieved EER: 44%; 
Employment Service: All veterans: 2005 goal ERR: 80%; 
Employment Service: All veterans: 2005 achieved ERR: 75%; 
Employment Service: Disabled veterans: 2005 goal EER: 46%; 
Employment Service: Disabled veterans: 2005 achieved EER: 39%; 
Employment Service: Disabled veterans: 2005 goal ERR: 79%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 80%. 

Employment Service: State: Nebraska; 
Employment Service: All veterans: 2005 goal EER: 59%; 
Employment Service: All veterans: 2005 achieved EER: 63%; 
Employment Service: All veterans: 2005 goal ERR: 76%; 
Employment Service: All veterans: 2005 achieved ERR: 81%; 
Employment Service: Disabled veterans: 2005 goal EER: 55%; 
Employment Service: Disabled veterans: 2005 achieved EER: 54%; 
Employment Service: Disabled veterans: 2005 goal ERR: 74%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 79%. 

Employment Service: State: Nevada; 
Employment Service: All veterans: 2005 goal EER: 58%; 
Employment Service: All veterans: 2005 achieved EER: 72%; 
Employment Service: All veterans: 2005 goal ERR: 72%; 
Employment Service: All veterans: 2005 achieved ERR: 82%; 
Employment Service: Disabled veterans: 2005 goal EER: 54%; 
Employment Service: Disabled veterans: 2005 achieved EER: 68%; 
Employment Service: Disabled veterans: 2005 goal ERR: 72%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 81%. 

Employment Service: State: New Hampshire; 
Employment Service: All veterans: 2005 goal EER: 67%; 
Employment Service: All veterans: 2005 achieved EER: 58%; 
Employment Service: All veterans: 2005 goal ERR: 67%; 
Employment Service: All veterans: 2005 achieved ERR: 82%; 
Employment Service: Disabled veterans: 2005 goal EER: 62%; 
Employment Service: Disabled veterans: 2005 achieved EER: 58%; 
Employment Service: Disabled veterans: 2005 goal ERR: 66%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 82%. 

Employment Service: State: New Jersey; 
Employment Service: All veterans: 2005 goal EER: 55%; 
Employment Service: All veterans: 2005 achieved EER: 51%; 
Employment Service: All veterans: 2005 goal ERR: 74%; 
Employment Service: All veterans: 2005 achieved ERR: 75%; 
Employment Service: Disabled veterans: 2005 goal EER: 59%; 
Employment Service: Disabled veterans: 2005 achieved EER: 43%; 
Employment Service: Disabled veterans: 2005 goal ERR: 72%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 74%. 

Employment Service: State: New Mexico; 
Employment Service: All veterans: 2005 goal EER: 58%; 
Employment Service: All veterans: 2005 achieved EER: 45%; 
Employment Service: All veterans: 2005 goal ERR: 75%; 
Employment Service: All veterans: 2005 achieved ERR: 79%; 
Employment Service: Disabled veterans: 2005 goal EER: 54%; 
Employment Service: Disabled veterans: 2005 achieved EER: 42%; 
Employment Service: Disabled veterans: 2005 goal ERR: 73%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 77%. 

Employment Service: State: New York; 
Employment Service: All veterans: 2005 goal EER: 56%; 
Employment Service: All veterans: 2005 achieved EER: 61%; 
Employment Service: All veterans: 2005 goal ERR: 72%; 
Employment Service: All veterans: 2005 achieved ERR: 79%; 
Employment Service: Disabled veterans: 2005 goal EER: 52%; 
Employment Service: Disabled veterans: 2005 achieved EER: 58%; 
Employment Service: Disabled veterans: 2005 goal ERR: 72%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 78%. 

Employment Service: State: North Carolina; 
Employment Service: All veterans: 2005 goal EER: 58%; 
Employment Service: All veterans: 2005 achieved EER: 54%; 
Employment Service: All veterans: 2005 goal ERR: 72%; 
Employment Service: All veterans: 2005 achieved ERR: 74%; 
Employment Service: Disabled veterans: 2005 goal EER: 54%; 
Employment Service: Disabled veterans: 2005 achieved EER: 49%; 
Employment Service: Disabled veterans: 2005 goal ERR: 72%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 75%. 

Employment Service: State: North Dakota; 
Employment Service: All veterans: 2005 goal EER: 63%; 
Employment Service: All veterans: 2005 achieved EER: 70%; 
Employment Service: All veterans: 2005 goal ERR: 78%; 
Employment Service: All veterans: 2005 achieved ERR: 82%; 
Employment Service: Disabled veterans: 2005 goal EER: 59%; 
Employment Service: Disabled veterans: 2005 achieved EER: 60%; 
Employment Service: Disabled veterans: 2005 goal ERR: 75%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 83%. 

Employment Service: State: Ohio; 
Employment Service: All veterans: 2005 goal EER: 57%; 
Employment Service: All veterans: 2005 achieved EER: 65%; 
Employment Service: All veterans: 2005 goal ERR: 78%; 
Employment Service: All veterans: 2005 achieved ERR: 84%; 
Employment Service: Disabled veterans: 2005 goal EER: 51%; 
Employment Service: Disabled veterans: 2005 achieved EER: 59%; 
Employment Service: Disabled veterans: 2005 goal ERR: 74%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 82%. 

Employment Service: State: Oklahoma; 
Employment Service: All veterans: 2005 goal EER: 60%; 
Employment Service: All veterans: 2005 achieved EER: 64%; 
Employment Service: All veterans: 2005 goal ERR: 72%; 
Employment Service: All veterans: 2005 achieved ERR: 80%; 
Employment Service: Disabled veterans: 2005 goal EER: 54%; 
Employment Service: Disabled veterans: 2005 achieved EER: 56%; 
Employment Service: Disabled veterans: 2005 goal ERR: 65%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 77%. 

Employment Service: State: Oregon; 
Employment Service: All veterans: 2005 goal EER: 55%; 
Employment Service: All veterans: 2005 achieved EER: 57%; 
Employment Service: All veterans: 2005 goal ERR: 75%; 
Employment Service: All veterans: 2005 achieved ERR: 80%; 
Employment Service: Disabled veterans: 2005 goal EER: 48%; 
Employment Service: Disabled veterans: 2005 achieved EER: 46%; 
Employment Service: Disabled veterans: 2005 goal ERR: 73%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 76%. 

Employment Service: State: Pennsylvania; 
Employment Service: All veterans: 2005 goal EER: 59%; 
Employment Service: All veterans: 2005 achieved EER: NDA; 
Employment Service: All veterans: 2005 goal ERR: 73%; 
Employment Service: All veterans: 2005 achieved ERR: NDA; 
Employment Service: Disabled veterans: 2005 goal EER: 52%; 
Employment Service: Disabled veterans: 2005 achieved EER: NDA; 
Employment Service: Disabled veterans: 2005 goal ERR: 73%; 
Employment Service: Disabled veterans: 2005 achieved ERR: NDA. 

Employment Service: State: Puerto Rico; 
Employment Service: All veterans: 2005 goal EER: NDP; 
Employment Service: All veterans: 2005 achieved EER: NDA; 
Employment Service: All veterans: 2005 goal ERR: NDP; 
Employment Service: All veterans: 2005 achieved ERR: NDA; 
Employment Service: Disabled veterans: 2005 goal EER: NDP; 
Employment Service: Disabled veterans: 2005 achieved EER: NDA; 
Employment Service: Disabled veterans: 2005 goal ERR: NDP; 
Employment Service: Disabled veterans: 2005 achieved ERR: NDA. 

Employment Service: State: Rhode Island; 
Employment Service: All veterans: 2005 goal EER: 58%; 
Employment Service: All veterans: 2005 achieved EER: DNV; 
Employment Service: All veterans: 2005 goal ERR: 72%; 
Employment Service: All veterans: 2005 achieved ERR: DNV; 
Employment Service: Disabled veterans: 2005 goal EER: 52%; 
Employment Service: Disabled veterans: 2005 achieved EER: DNV; 
Employment Service: Disabled veterans: 2005 goal ERR: 72%; 
Employment Service: Disabled veterans: 2005 achieved ERR: DNV. 

Employment Service: State: South Carolina; 
Employment Service: All veterans: 2005 goal EER: 59%; 
Employment Service: All veterans: 2005 achieved EER: 67%; 
Employment Service: All veterans: 2005 goal ERR: 73%; 
Employment Service: All veterans: 2005 achieved ERR: 82%; 
Employment Service: Disabled veterans: 2005 goal EER: 53%; 
Employment Service: Disabled veterans: 2005 achieved EER: 64%; 
Employment Service: Disabled veterans: 2005 goal ERR: 73%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 81%. 

Employment Service: State: South Dakota; 
Employment Service: All veterans: 2005 goal EER: 64%; 
Employment Service: All veterans: 2005 achieved EER: 69%; 
Employment Service: All veterans: 2005 goal ERR: 78%; 
Employment Service: All veterans: 2005 achieved ERR: 80%; 
Employment Service: Disabled veterans: 2005 goal EER: 58%; 
Employment Service: Disabled veterans: 2005 achieved EER: 66%; 
Employment Service: Disabled veterans: 2005 goal ERR: 78%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 82%. 

Employment Service: State: Tennessee; 
Employment Service: All veterans: 2005 goal EER: 53%; 
Employment Service: All veterans: 2005 achieved EER: 66%; 
Employment Service: All veterans: 2005 goal ERR: 70%; 
Employment Service: All veterans: 2005 achieved ERR: 81%; 
Employment Service: Disabled veterans: 2005 goal EER: 49%; 
Employment Service: Disabled veterans: 2005 achieved EER: 61%; 
Employment Service: Disabled veterans: 2005 goal ERR: 70%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 79%. 

Employment Service: State: Texas; 
Employment Service: All veterans: 2005 goal EER: 56%; 
Employment Service: All veterans: 2005 achieved EER: 65%; 
Employment Service: All veterans: 2005 goal ERR: 80%; 
Employment Service: All veterans: 2005 achieved ERR: 85%; 
Employment Service: Disabled veterans: 2005 goal EER: 50%; 
Employment Service: Disabled veterans: 2005 achieved EER: 55%; 
Employment Service: Disabled veterans: 2005 goal ERR: 77%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 86%. 

Employment Service: State: Utah; 
Employment Service: All veterans: 2005 goal EER: 57%; 
Employment Service: All veterans: 2005 achieved EER: 66%; 
Employment Service: All veterans: 2005 goal ERR: 75%; 
Employment Service: All veterans: 2005 achieved ERR: 84%; 
Employment Service: Disabled veterans: 2005 goal EER: 51%; 
Employment Service: Disabled veterans: 2005 achieved EER: 59%; 
Employment Service: Disabled veterans: 2005 goal ERR: 74%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 82%. 

Employment Service: State: Vermont; 
Employment Service: All veterans: 2005 goal EER: 59%; 
Employment Service: All veterans: 2005 achieved EER: 73%; 
Employment Service: All veterans: 2005 goal ERR: 73%; 
Employment Service: All veterans: 2005 achieved ERR: 82%; 
Employment Service: Disabled veterans: 2005 goal EER: 54%; 
Employment Service: Disabled veterans: 2005 achieved EER: 78%; 
Employment Service: Disabled veterans: 2005 goal ERR: 73%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 76%. 

Employment Service: State: Virginia; 
Employment Service: All veterans: 2005 goal EER: 56%; 
Employment Service: All veterans: 2005 achieved EER: 76%; 
Employment Service: All veterans: 2005 goal ERR: 72%; 
Employment Service: All veterans: 2005 achieved ERR: 92%; 
Employment Service: Disabled veterans: 2005 goal EER: 52%; 
Employment Service: Disabled veterans: 2005 achieved EER: 70%; 
Employment Service: Disabled veterans: 2005 goal ERR: 75%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 91%. 

Employment Service: State: Washington; 
Employment Service: All veterans: 2005 goal EER: 50%; 
Employment Service: All veterans: 2005 achieved EER: 70%; 
Employment Service: All veterans: 2005 goal ERR: 80%; 
Employment Service: All veterans: 2005 achieved ERR: 85%; 
Employment Service: Disabled veterans: 2005 goal EER: 44%; 
Employment Service: Disabled veterans: 2005 achieved EER: 67%; 
Employment Service: Disabled veterans: 2005 goal ERR: 79%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 85%. 

Employment Service: State: West Virginia; 
Employment Service: All veterans: 2005 goal EER: 58%; 
Employment Service: All veterans: 2005 achieved EER: 66%; 
Employment Service: All veterans: 2005 goal ERR: 72%; 
Employment Service: All veterans: 2005 achieved ERR: 85%; 
Employment Service: Disabled veterans: 2005 goal EER: 58%; 
Employment Service: Disabled veterans: 2005 achieved EER: 61%; 
Employment Service: Disabled veterans: 2005 goal ERR: 72%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 81%. 

Employment Service: State: Wisconsin; 
Employment Service: All veterans: 2005 goal EER: 52%; 
Employment Service: All veterans: 2005 achieved EER: 63%; 
Employment Service: All veterans: 2005 goal ERR: 76%; 
Employment Service: All veterans: 2005 achieved ERR: 89%; 
Employment Service: Disabled veterans: 2005 goal EER: 46%; 
Employment Service: Disabled veterans: 2005 achieved EER: 56%; 
Employment Service: Disabled veterans: 2005 goal ERR: 73%; 
Employment Service: Disabled veterans: 2005 achieved ERR: 87%. 

Employment Service: State: Wyoming; 
Employment Service: All veterans: 2005 goal EER: 58%; 
Employment Service: All veterans: 2005 achieved EER: NDA; 
Employment Service: All veterans: 2005 goal ERR: 75%; 
Employment Service: All veterans: 2005 achieved ERR: NDA; 
Employment Service: Disabled veterans: 2005 goal EER: 48%; 
Employment Service: Disabled veterans: 2005 achieved EER: NDA; 
Employment Service: Disabled veterans: 2005 goal ERR: 78%; 
Employment Service: Disabled veterans: 2005 achieved ERR: NDA. 

Source: Labor. 

Notes: NDA = No data available / NDP = No data provided / DNV = Data 
not valid. 

All years refer to program years. 

[End of table] 

[End of section] 

Appendix IV: Comments from the Department of Labor: 

U.S. Department of Labor: 
Assistant Secretary for Veterans Employment and Training: 
Washington, D.C. 20210: 

Sigurd R. Nilsen, Director: 
Education, Workforce and Income Security Issues: 
U.S. Government Accountability Office: 
Washington, D.C. 20548: 

May 14 2001: 

Dear Mr. Nilsen: 

Thank you for the opportunity to comment on the draft report "Veterans' 
Employment and Training Service: Labor Could Improve Information on 
Reemployment Services, Outcomes and Program Impact" (GAO-07-594). The 
Department of Labor (DOL) generally concurs with the findings of this 
report and is pleased that the report indicates that DOL has clearly 
taken steps to improve the quality of performance data and help to 
better understand outcomes for veterans. 

Our agencies, the Veterans' Employment and Training Service (VETS) and 
the Employment and Training Administration (ETA), have primary 
responsibility for implementing changes to reporting outcomes and 
setting measures of performance for the State Workforce Agencies, the 
primary provider for labor exchange services required by the Jobs for 
Veterans Act (JVA) and the Wagner-Peyser Act and workforce preparation 
services through the Workforce Investment Act (WIA), respectively. The 
key provisions of JVA applicable to our agencies have complementary 
implications that require ongoing close coordination. For those 
reasons, we are again jointly sharing responsibility for these 
comments, which are generally structured within the framework of the 
five Recommendations for Executive Action. VETS has responded to those 
expressly relating to the Disabled Veterans' Outreach Program (DVOP) 
specialists and Local Veterans' Employment Representative (LVER) staff, 
while ETA has responded to the two recommendations regarding the 
evaluation of services through the One-Stop Career Center system and 
the planned integrated data reporting system. 

Ensure that States are given adequate direction and sufficient time to 
implement ETA's planned integrated data reporting system and make 
necessary changes. 

The Department will continue to work with states and grantees to ensure 
a smooth transition to and implementation of its proposed Workforce 
Investment Streamlined Performance Reporting (WISPR) System once it has 
been approved. 

Consolidate all performance measures for the DVOP and LVER programs, 
including those for disabled and recently separated veterans. 

DOL is considering a restructuring of its performance measures to 
coincide with the changes brought about by the WISPR report 
implementation expected to take place in Program Year (PY) 2008. The 
GAO findings support that DVOP and LVER staff have served a similar 
share of the client base. VETS intends to consider adopting a different 
approach to grant-based measurement that also captures the business 
relations role that was expressed in JVA for LVER staff. 

During the next program year, VETS intends to develop those new 
standards and issue guidance in time to permit negotiation of new grant-
based performance measures with Jobs for Veterans State Grant 
recipients for PY 2008. 

Comply with JVA's requirement to implement a weighted system for the 
DVOP and LVER performance measures that takes into account the 
difficulty of serving veterans with particular barriers to employment. 

DOL concurs with the recommendation that introducing a weighted 
measures system could, in practice, serve as an incentive to 
concentrate efforts on those veterans presenting barriers to 
employment. VETS has acknowledged that services to those who present 
barriers to employment should be given greater weight. Past efforts to 
apply weights were confounded by changes and limitations in reporting 
that we believe the implementation of WISPR will allow VETS to 
overcome. Therefore, as VETS implements changes to its grant-based 
measures, it will also develop a system of weighted measures and will 
prepare guidance in time to permit negotiation of weighted performance 
targets for PY 2008 with Jobs for Veterans State Grantees. 

Develop legislative proposals for appropriate changes to the definition 
of veterans across employment and training program to ensure 
consistency. 

This recommendation must be evaluated with the input of all of the 
agencies that administer employment and training programs that involve 
veterans. 

Ensure that Labor moves forward with an impact evaluation for the One- 
Stop system under WIA.to allow analysis of the impact of services to 
veterans in the One-Stop system, including those served by the DVOP and 
LVER programs. 

ETA intends to pursue a WIA impact evaluation. The sampling methodology 
design will produce sample sizes sufficient to conduct sub-group 
analysis of impact of services, which will include veterans. 
Additionally, and in the short term, ETA is initiating a qualitative 
evaluation of the priority of service (POS) provision of the Jobs for 
Veterans Act (JVA) of 2002. The purpose of the evaluation study is to 
examine the application of the priority of service provision of the JVA 
by the workforce investment system, as defined by the Workforce 
Investment Act, and to meet JVA requirements to provide a report to 
Congress annually evaluating whether veterans are receiving priority of 
service and are being fully served by qualified job training programs. 

We appreciate the opportunity to comment on this report. 

Sincerely, 

Signed by: 

Charles S. Ciccolella: 
Assistant Secretary Veterans' Employment and Training: 

Signed by: 

Emily Stover DeRocco: 
Assistant Secretary for Employment and Training: 

[End of section] 

Appendix V: GAO Contact and Staff Acknowledgments: 

GAO Contact: 

Sigurd R. Nilsen (202) 512-7215 or nilsens@gao.gov: 

Staff Acknowledgments: 

Dianne Blank, Assistant Director Rebecca Woiwode, Analyst-in-Charge: 

Chris Morehouse and Beth Faraguna made significant contributions to 
this report in all facets of the work. In addition, Walter Vance 
assisted in the design of the national survey; Gloria Hernandez- 
Saunders helped with data analysis; Meeta Engle lent subject matter 
expertise; Jessica Botsford and Richard Burkard provided legal support; 
and Charlie Willson provided writing assistance. 

[End of section] 

Related GAO Products: 

Trade Adjustment Assistance: Labor Should Take Action to Ensure 
Performance Data Are Complete, Accurate, and Accessible. GAO-06-496. 
Washington, D.C.: April 25, 2006. 

Veterans' Employment and Training Service: Greater Accountability and 
Other Labor Actions Needed to Better Serve Veterans. GAO-06-357T. 
Washington, D.C.: February 2, 2006. 

Veterans' Employment and Training Service: Labor Actions Needed to 
Improve Accountability and Help States Implement Reforms to Veterans' 
Employment Services. GAO-06-176. Washington, D.C.: December 30, 2005. 

Workforce Investment Act: Labor and States Have Taken Actions to 
Improve Data Quality, but Additional Steps Are Needed. GAO-06-82. 
Washington, D.C.: November 14, 2005. 

Veterans' Employment and Training Service: Preliminary Observations on 
Changes to Veterans' Employment Programs. GAO-05-662T. Washington, 
D.C.: May 12, 2005. 

Performance Measurement and Evaluation: Definitions and Relationships. 
GAO-05-739SP. Washington, D.C.: May 2005. 

Workforce Investment Act: States and Local Areas Have Developed 
Strategies to Assess Performance, but Labor Could Do More to Help. GAO- 
04-657. Washington, D.C.: June 1, 2004. 

Performance Reporting: Few Agencies Reported on the Completeness and 
Reliability of Performance Data. GAO-02-372. Washington, D.C.: April 
26, 2002. 

Veterans' Employment and Training Service: Flexibility and 
Accountability Needed to Improve Service to Veterans. GAO-01-928. 
Washington, D.C.: September 12, 2001. 

Veterans' Employment and Training Service: Proposed Performance 
Measurement System Improved, but Further Changes Needed. GAO-01-580. 
Washington, D.C.: May 15, 2001. 

Veterans' Employment and Training Service: Strategic and Performance 
Plans Lack Vision and Clarity. GAO/T-HEHS-99-177. Washington, D.C.: 
July 29, 1999. 

Veterans' Employment and Training Service: Assessment of the Fiscal 
Year 1999 Performance Plan. GAO/HEHS-98-240R. Washington, D.C.: 
September 30, 1998. 

Veterans' Employment and Training: Services Provided by Labor 
Department Programs. GAO/HEHS-98-7. Washington, D.C.: October 17, 1997. 

The Results Act: An Evaluator's Guide to Assessing Agency Annual 
Performance Plans. GAO/GGD-10.1.20. Washington, D.C.: April 1998. 

Agencies' Annual Performance Plans under the Results Act: An Assessment 
Guide to Facilitate Congressional Decisionmaking. GAO/GDD/AIMD- 
10.1.18. Washington, D.C.: February 1998. 

Executive Guide: Effectively Implementing the Government Performance 
and Results Act. GAO/GGD-96-118. Washington, D.C.: June 1996. 

FOOTNOTES 

[1] See the following GAO reports: The Results Act: An Evaluator's 
Guide to Assessing Agency Annual Performance Plans, GAO/GGD-10.1.20 
(Washington D.C.: April 1998); Agencies' Annual Performance Plans under 
the Results Act: An Assessment Guide to Facilitate Congressional 
Decisionmaking, GAO/GGD/AIMD-10.1.18 (Washington, D.C: February 1998); 
Executive Guide: Effectively Implementing the Government Performance 
and Results Act, GAO/GGD-96-118 (Washington, D.C.: June 1996). 

[2] The Trade Adjustment Assistance program is the primary federal 
employment and training program serving workers from the manufacturing 
sector who are dislocated due to trade. 

[3] Prior to JVA, Title 38 provided that there was to be one DVOP for 
each 7,400 veterans in a state and prescribed 11 functions for DVOP to 
carry out in providing services to eligible veterans. Similarly, Title 
38 formerly provided that, in any fiscal year, funding should be 
available for 1,600 full-time LVER staff and prescribed 13 functions to 
be performed by the LVER staff. 

[4] Veterans were required to receive priority of service in the 
Employment Service before JVA was enacted. 

[5] GAO, Workforce Investment Act: States and Local Areas Have 
Developed Strategies to Assess Performance, but Labor Could Do More to 
Help, GAO-04-657 (Washington, D.C.: June 1, 2004). 

[6] See appendix II for a state-by-state list of negotiated and 
achieved performance goals for the programs. 

[7] Because UI wage records only contain aggregate quarterly earnings 
for individuals, it was necessary for Labor to change the way the 
measures were calculated. 

[8] For more information on TAA outcome data, see GAO, Trade Adjustment 
Assistance: Labor Should Take Action to Ensure Performance Data Are 
Complete, Accurate, and Accessible, GAO-06-496 (Washington, D.C.: Apr. 
25, 2006). 

[9] Veterans discharged because of service-connected disabilities and 
members of reserve components who have served on active duty during a 
war or designated campaign are not subject to a 180-day requirement. 

[10] GAO, Veterans' Employment and Training Service: Labor Actions 
Needed to Improve Accountability and Help States Implement Reforms to 
Veterans' Employment Services, GAO-06-176 (Washington, D.C.: Dec. 30, 
2005). 

[11] For more information on the WIA data validation process, see GAO, 
Workforce Investment Act: Labor and States Have Taken Actions to 
Improve Data Quality, but Additional Steps Are Needed, GAO-06-82 
(Washington, D.C.: Nov. 14, 2005). 

[12] GAO-06-82. 

[13] According to Labor officials, joint compliance visits have been 
conducted in three states to date: Arizona, Oregon, and Washington. 

[14] Battelle Memorial Institute, Assessment of Unemployed Veterans' 
Needs for the Department of Labor's Veterans' Employment and Training 
Service, PSC Contract No. 282-98-0019, Task Order No. 7, Battelle 
Project Number FG465407 (Arlington, Virginia: November 30, 2003). 

[15] GAO, Workforce Investment Act: States and Local Areas Have 
Developed Strategies to Assess Performance, but Labor Could Do More to 
Help, GAO-04-657 (Washington, D.C.: June 1, 2004). 

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